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We can’t verify your subscription status - Mac (Adobe Xd)

Community Beginner ,
May 21, 2022 May 21, 2022

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Have not been able to launch Xd. 

 

Mac OS: 12.3.1 

XD: v 51.0.12

 

Tried uninstalling/reinstalling. 

Logging out of CC and back in. 

Clicked on the link to connectivity troubleshooting guide, which leads me to follow these steps: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

The issue still persists.

 

I am connected to the internet and have been using Xd for a few years now, and am a subscriber through my employer. 

 

 

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Community Expert ,
May 22, 2022 May 22, 2022

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i assume your employer has an enterprise or team subscription.  if that's incorrect, please post the correct subscription type.

 

<moved from download&install>

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Community Beginner ,
May 23, 2022 May 23, 2022

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We're on an enterprise subscription. Been using Xd since 2019 and never had these issues up until a few weeks ago. 

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