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We had 5 licenses revoked by Adobe

New Here ,
Apr 19, 2024 Apr 19, 2024

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We purchased 5 annual paid team licenses from Adobe official site on March 4, 2024. These licenses were canceled by Adobe on April 15 via e-mail without explanation. Our administration was deleted and our licenses were canceled. It is very difficult to reach the customer representative without the admin console.

We have an invoice, we have a payment receipt, there is no problem with our card. What is the problem? What is the reason for canceling our licenses? We cannot find a solution, an answer from anyone.

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Licensing , Manage account , Teams , Troubleshooting

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Community Expert ,
Apr 23, 2024 Apr 23, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment & plan">

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Community Expert ,
Apr 23, 2024 Apr 23, 2024

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copy and paste the email from adobe (after covering any personal info).

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