We have Acrobat DC Standard (volume license) installed on a terminal server.

[KevinMutz]

We have Acrobat DC Standard (volume license) installed on a terminal server. It keeps prompting users to license the software every time it opens. It seems like a profile issue, but the licensing will not stick when we log in with the individual users we have set up. How can we get it to stay licensed?

[kglad]

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

[Steve Cordero]

How did you try and license?

[KevinMutz]

The licenses are coming in after we log in as each user (which is set up on our account)

[Steve Cordero]

OK,  I should have been more explicit with my inquiry about licensing.   Are you using "Serial Licensing" with a serial number, or are you using "Named Licensing" where each user is required to log into with their Adobe ID?

[KevinMutz]

Serial from the volume license.

[Steve Cordero]

- Did you use the "Grant Offline Exception" with the Adobe Customization Wizard DC or use the PRTK.exe to disable activation?

- Did you use the documented method of installation from the ETK?

Windows Terminal Services — Enterprise Administration Guide