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We were unable to verify your education status.????????

Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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What's wrong that I get such message? "We were unable to verify your education status."

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correct answers 1 Correct answer

Community Expert , Sep 21, 2022 Sep 21, 2022

it's in the screen's lower right IF you use a browser that meets the above the specs. also, you  can't use a vpn.

 

if you can't determine the browser issue, use a different browser with default settings.

 

or call.

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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<ignore this>

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Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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What's wrong that I get such message? "We were unable to verify your education status."

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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it's not clear what you've submitted to establish your status and it's not clear where you saw that message.

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Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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On the top of my profile account I have this message. I am a student and I have added the school. So what's wrong?

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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Thank you, but where can I find chat field? When I click on the link it's all I see like on screenshoot below:

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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it's in the screen's lower right IF you use a browser that meets the above the specs. also, you  can't use a vpn.

 

if you can't determine the browser issue, use a different browser with default settings.

 

or call.

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Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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Problem resolved! Thank you so much for your help. You were right, I had to use a diffrent browser and got a help quickly from an agent!

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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you're welcome 

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