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WEb Console - Recover older document versions not working

Explorer ,
Mar 11, 2024 Mar 11, 2024

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Hi

For almost a month, our Team is having a problem with the CC.
On web console,  synced files, it is not possible to recover older document versions (Photoshop, InDesign, Ilustrator,...) we just get an error, no timeline.
Is anyone also getting this error?
We have already cleaned browser caches, used different browsers,... but nothing works.

JPSAdd_0-1710157412228.png

Thanks

Regards

 

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Adobe Employee ,
Apr 24, 2024 Apr 24, 2024

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Hi @JPSAdd, I request you to please create a support ticket from the admin console so that we can connect with you, check the logs, and investigate it further. 

Thanks!

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