When ANY user on Citrix server tries to 'Print to PDF' it asks user to log into Adobe Account to use "Free trial of Acrobat Pro"

Report · Dec 04, 2015

We have a customer with a Citrix server and they have ONE user who needs Acrobat Pro and that user has a valid license.

However, when any other user tries to print to PF the installation of Pro (Rather than the installation of Reader) takes over, and pops up a window asking for the user to log in with their Adobe ID in order to 'Use their free trial of Pro'

The other users all use Reader and do not need or have a license for Pro. How do we get this prompt to go away so that other users can print to PDF?

(The user who has a licenses installation and logs in with their ID does not get this prompt when printing to PDF.)

Report · Dec 06, 2015

Not entirely clear, but I think you may assume that the PDF printer is free and a part of Reader. Not at all, it is part of Acrobat Pro. So everyone wanting to print to Adobe PDF needs a license.

In Response To Test Screen Name · Dec 07, 2015

Thank you for this info! The customer also has CutePDF installed, and that has a built in 'Print to PDF' option, but even selecting that causes the pop up for Adobe Pro log in request. I need to make it so that Adobe Pro does not try to take over when using a completely different program.

In Response To jeffreySeymore1977 · Dec 07, 2015

If you use a different app to create PDF, and it tries to open the PDF, you need to examine what it is doing to open the PDF. If it tries to run Acrobat, you're going to need an Acrobat license. I can't imagine Adobe will be very engaged in helping you resolve setup issues with CutePDF....