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When updates are pending in Creative Cloud it hogs system resources.

New Here ,
Sep 02, 2020 Sep 02, 2020

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Whenever there are updates for programs in Creative Cloud it seems to be hogging system resources until you stop, download and install the updates. It also prevents other applications from running correctly. For example this morning we saved a file in Corel Draw (60kb file) however the file kept saving in the background until the updates completed then saved instantly, the program also become unresponsive several times.Once the updates were complete the system and other applications function normally.

This is happening on both our in-house system(Win 10, I5-6600 @ 3Ghz, 16GB 2133Mhz RAM, GTX1060) and from our designers home system that he does work from home when as needed (Win 10, Ryzen 3700X @ 4.6Ghz, 32GB 3600Mhz Ram, RTX2080S).

 

Our designer noted that on his home pc has simular issues and games will run with very low framerates if updates are pending for creative cloud and that after updating everything is fine.

 

This is a re-occuring problem and were at a loss as to why this is happening.

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correct answers 1 Correct answer

Adobe Employee , Sep 03, 2020 Sep 03, 2020

Hello Randy,

I would recommend contacting the support team so that they can check the processes and log to find out the cause of the issue. Kindly check this help document on how to contact Adobe support for Team contract: https://helpx.adobe.com/in/enterprise/using/support-and-expert-services.html#Forteamsaccount

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Adobe Employee ,
Sep 03, 2020 Sep 03, 2020

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Hello Randy,

I would recommend contacting the support team so that they can check the processes and log to find out the cause of the issue. Kindly check this help document on how to contact Adobe support for Team contract: https://helpx.adobe.com/in/enterprise/using/support-and-expert-services.html#Forteamsaccount

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