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where my licences?

New Here ,
Apr 29, 2021 Apr 29, 2021

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II bought a premium package for my group a month ago. No licenses in the admin console

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correct answers 1 Correct answer

Adobe Employee , Apr 29, 2021 Apr 29, 2021

Hello,

I could see that you are added under two consoles wherein in the first console you have 1 license of creative cloud and on another, there are no licenses. You added one license on February 26, 2021 however that was returned/canceled. 

I would recommend contacting the Reseller to get more insight on this.

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Hello,

I could see that you are added under two consoles wherein in the first console you have 1 license of creative cloud and on another, there are no licenses. You added one license on February 26, 2021 however that was returned/canceled. 

I would recommend contacting the Reseller to get more insight on this.

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New Here ,
May 11, 2021 May 11, 2021

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No. This is not the correct answer. I only made one order. Resseler made a mistake and now he cannot correct the situation. Support also refuses to help. Licenses stop working.

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