while installing Creative cloud InDesign it always gives me the error ex11

[Risli]

Hi all,

I am trying to install the Creative Cloud InDesign. A company gave me access to the software. After downloading the files and trying to extract them it always gives me this Ex11 error.

Somewhere in google I found the message, that this error message appears, when a multiple installation is running. I have shut down my computer and started the whole installation again, but had exactly the same message.

Thanks for an advice!

[Jeffrey_A_Wright]

Risli the fact that you are downloading and extracting your installation of InDesign is concerning.  Are you part of a Creative Cloud for Team or Enterprise account?  If not and you instead have an individual membership then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html. 

If you are part of a Creative Cloud for Team or Enterprise then please work with your I.T. department to troubleshoot the deployment package being provided.

[jrahn88]

Risli the fact that you are downloading and extracting your installation of InDesign is concerning.

Thats what the CC app does, its not a manual process.

[Jeffrey_A_Wright]

Jrahn88 Risli seemed to indicate that she was manually downloading the files.

Jrahn88 if you are facing difficulty with deploying InDesign then I would encourage you to post to the Enterprise Deployment for Creative Cloud, Creative Suite forum - Enterprise Deployment for Creative Cloud, Creative Suite

[jrahn88]

Figured out the issue. Had to install under a user profile with a smaller user name.

This default directory below is apparently too long

C:\Users\*********\AppData\Local\Temp\{C3761143-227D-4009-A8ED-2C486012585F}\

Fix this adobe! what a goofy error.

[Jeffrey_A_Wright]

Jrahn88 what is the name which is missing did it include any special or extended characters?

[jrahn88]

a period, because of \Username.Domain\ but i would hope that wouldn't be the case.

also {-}, generated by adobe.

I also didn't have issues with other products(Photoshop CC, Illustrator CC and acrobat X).

I found this in the error log. 

[ERROR] | {C3761143-227D-4009-A8ED-2C486012585F} |  |  |  |  |  | 4176 | Extracted path exceeds max path limit!

[Jeffrey_A_Wright]

Jrahn88 are you using the current version of the Creative Cloud Packager - Creative Cloud Help | Packager?  I believe this was resolved in recent version.

Pending a response from Risli I will move this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

[jrahn88]

I installed CC last week Monday or Tuesday and was prompted for an update before I started today.

I'll double check the version and get back to you.

[jrahn88]

I'm running Creative Cloud 1.7.1.418

[iAnkitkhurana]

Hi Jrahn88,

Please follow the below steps:

1) Quit Adobe creative cloud desktop application.

2) Click on start button and right click on Properties.

3) Advanced system settings>> Advanced>> Environment Variables>> Highlight first line item and click on Edit.

4) Variable Name: TEMP and Variable value: "C:\Temp". Do the same thing for the second line item.

5) Click Ok and Apply, once done launch Adobe creative cloud and then try to install Indesign once again.

Please let me know if that helps

-Ankit

[jrahn88]

Yes I did change the TEMP variable to C:\Temp1\ restarted and it still tried downloading and installing from the user profile under appdata. Didn't help.