Why are administrator privileges required to log out of Creative Cloud?

Report · Jan 21, 2014

Hi,

we are using Creative Cloud for Teams on managed Mac OS X-Clients, which means our users are working on standard user accounts and have no administrator privileges. They are able to sign-in to Creative Cloud with their Adobe ID without problem, but logging off is a different story: its impossible to log out of CC without administrator privileges.

Any informations regarding this issue?

Thanks!

Report · Jan 21, 2014

Hi BAG,

It seems like you did not include Creative Cloud Desktop app as generally this error only comes where CC Desktop is not included and installed on the computer. Please install CC Desktop app and it should work fine then.

Please let us know if it helps.

Regards,

Abhijit

Report · Jan 22, 2014

Hi Abhijit,

CC was distributed to the client computers with CC Packager, where it's recommended NOT to distribute the CC Desktop app if the user has no admin privileges.

I gave it a try anyway and installed a package including CC Desktop, but it didn't help. When trying to sign out of CC, the user gets an error message, see following screenshot (it's in german, sorry).

Thanks for your help,

Tobi

Report · Jan 22, 2014

Hi BAG,

Please try launching any of the CC apps as an Admin and then try to deactivate the same. Please let me know if it helps.

Regards,

Abhijit

Report · Jan 23, 2014

Hi,

on Mac OS X, there is no (non-command-line) way to launch an application as admin. Please clarify.

Regards,

Tobi

Report · Feb 13, 2014

Hi Bag,

Did you find any clues?

Report · Feb 13, 2014

Hi *Oracle*,

no news from my side, and didn't get any new information from adobe support.

Report · Feb 14, 2014

Oh gosh darn.

Report · Feb 14, 2014

I am sure more people are having the same issue (My usesrs cannot logout without an admin), if there not they might have already figured it out. Adobe told me to reset the password to the users creative cloud account, that did not allow users with limited permissions to log out. I tried giving the user full controll and the user still needed an admin to log out. How will I be able to disribute creative cloud to my team if they cannot log out on there own? I will keep looking!

Report · Feb 18, 2014

I will report back here if I find any clues. Would be interesting to know if it's a common issue or something configuration specific.

Report · Jun 20, 2014

Hi,

issue seems solved with the latest (June 18, 2014) Updates. Thanks Adobe for not giving any helpful solutions for so long...

Tobi