WHY CAN'T I CANCEL ONE LICENSE ON MY ACCOUNT?

[tracia4008046]

 I just went on another vendors subscription site and canceled the license of the employee that just left, why can't I do the same with Adobe? Instead, I was on hold for 20 minutes and had to leave a message for someone to call me back - TERRIBLE customer service! Where is the logic in this Adobe? I can add a license online but I can't remove one.  

[John T Smith · Accepted solution]

Team license links that may help
-https://community.adobe.com/t5/Enterprise-Teams/bd-p/enterprise-and-teams
-team plans https://www.adobe.com/creativecloud/plans.html?plan=team
-http://www.adobe.com/creativecloud/buy/business.html
-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help
-manage your team account https://community.adobe.com/t5/Get-Started/Creative-Cloud-for-Teams-FAQ-How-can-I-manage-my-teams-ac...

Otherwise, nobody in this public forum can help with an account problem

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730