Why does the account manager disappear?

[Pu5D38]

I have emailed the account manager several times for order renewal but no response. Saw so many similar experiences. Any suggestions to do? Or does anyone know why this happens? My previous account manager was excellent, but this year they give me a new one who ignores me. It seems that customer service creates tickets, which never works. 

[kglad]

@Shivangi_Gupta 

can you help?

[Pu5D38]

Thanks so much. This is my first time in such a situation. 

[kglad]

you're welcome. i flagged an adobe employee to see if they could help you.

[Shivangi_Gupta]

Thanks for tagging me, @kglad.  I'm looking into the account details. 

Regards,

Shivangi

[Shivangi_Gupta]

@Pu5D38 

Thanks for your patience. I can see that you have an active enterprise account which is in renewal window. I could not see any active case under your email address regarding the renewal order.

Having said that, I have my expertise for the individual licenses. I'm tagging one of the experts for Enterprise licenses from my team. 

@Bani Verma Could you help?

[Pu5D38]

Thanks so much for your help. Sorry for the confusion, but the admin console is associated with <email ID removed by mod>

[iCharles]

Hi @Pu5D38 ,

Sorry for the delay. For getting in touch with your Account Manager or getting a new Account manager assigned, I would recommend reaching out to support. Please navigate to the support tab in the Admin Console.