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Why my shared files does not show on another user Synced Files?

New Here ,
Feb 26, 2023 Feb 26, 2023

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We have 2 mains users on our company Adobe account but when I share the files that we need to work on sync it does not appear on their Cloud.

 

- I made sure that all the folders are shared:

Prepress5C4F_0-1677405139399.png

 

 

But for some reason, it does not appear on the other account:

Prepress5C4F_2-1677405139411.png

 

 

We also checked the Storage from Adobe Console and we can't see difference on the storage usage of the other account after uploading the new files:

Prepress5C4F_4-1677405139430.png

 

Anyone can tell what are we missing here?

 

Thanks.

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2023 Feb 28, 2023

@Prepress5C4F If the shared folders should be available under files (https://assets.adobe.com/files). Could you check if the user can see the shared folders under the Files tab?

 

As @Abambo mentioned, in case the other user cannot find those folders, you may try to remove the user and share again and make sure he/she accepts the invite.

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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<moved from cc services>

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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Unshare, share again. Make sure the other party accepts the sharing invitation.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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@Prepress5C4F If the shared folders should be available under files (https://assets.adobe.com/files). Could you check if the user can see the shared folders under the Files tab?

 

As @Abambo mentioned, in case the other user cannot find those folders, you may try to remove the user and share again and make sure he/she accepts the invite.

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