Why the cloud does not refresh me the latest version of id on my mac osx 10.9.5?

[TAGLIUZ]

He has stopped to version Id CC 2015, and does not show me the upgrade to the CC version 2015.4.

My colleagues have the PC and can download it.

[Derek Cross]

Maybe you should uninstall InDesign (using the Creative Cloud app), run Adobe Cleaner and Reinstall.

[TAGLIUZ]

Grazie per la risposta veloce.

Ho seguito la procedura, ma il mio indesign è ancora nella vecchia versione e il creative cloud non mostra quella nuova.

Come se non ne esistesse una nuova...mentre c'è la 2015.4, vero che c'è?

[Peter Spier]

What is the full version number when you hold down the Cmd key and check About InDesign?

[Peter Spier]

Also, have you tried signing out of the CC Application using the Gear icon, then restarting it and signing in again so it updates?

[TAGLIUZ]

After the new last installation, i've restarted the mac.

But the version is ever that oldest.

[TAGLIUZ]

My CC team is composed by 6 accounts, 4 with PC and 2 with mac.

The two accounts with mac dont can updated the new version of indesign. we have the same mac and the same problem.

[Peter Spier]

Log out of CC App and log in again. Restarting the mac will not force a CC App update.

[TAGLIUZ]

I logged before "Out" and after "In", but this is the result:

ok for Ps, Ai but not Id!!!

[Peter Spier]

Did you use the gear icon in your last screen shot to sign out of the Creative Cloud Application and then relaunch it? Did the Creative Cloud Application itself update?

[TAGLIUZ]

Intendi questa:

Fatto ma il risultato è lo stesso.

[Peter Spier]

OK, it looks like signing out has been removed as an option, and that you have the latest version of the app. I'm going to move this thread to the Downloading, Installing, and Setting Up forum because it looks more like a CC App problem than InDesign.

[TAGLIUZ]

Grazie mille per la collaborazione Peter.

Io comunque aspetto qualcuno che possa darmi una soluzione a questa situazione di stallo.

[Jeffrey_A_Wright]

TAGLIUZ I am sorry you are facing difficulty seeing the InDesign update.  You mentioned you have Creative Cloud for Teams.  Have you contacted the individuals who administers your computer to verify that updates have not been disabled.  If so then please request that they provide you a fresh installation package for InDesign CC 2015.  They can utilize the Creative Cloud Packager to prepare a package which includes InDesign CC 2015 and all of the available updates.

[Jeffrey_A_Wright]

Moving this discussion to the  Deployment for Creative Cloud Team, Enterprise, & CS forum.

[TAGLIUZ]

Jeff, non è un problema di administrator perchè non mi aggiornerebbe nemmeno photoshop, illustrator e gli altri programmi, che, invece, come si vede dalla foto precedentemente allegata, sono visibili con i codici degli ultimi upgrade emessi.

Passiamo pure a Deployment for Creative Cloud Team, Enterprise, & CS forum, come vuoi tu, ma io comunque aspetto una risposta e nn ho ancora gli aggiornamenti di Indesign visibile sul cloud.

Grazie mille per la disponibilità.

[Jeffrey_A_Wright]

TAGLIUZ updates can be blocked by your administrator.  If you are in a managed environment then please inquire with the individuals, or organization, administrating your computer to verify the update is available to you.

You are welcome to have your I.T. department update this discussion.

[TAGLIUZ]

Jeff questa è un'immagine del ccloud di stamane:

Come vedi mi dà l'aggiornamento a Bridge, ma non quello di Indesign girato parecchi giorni fa.

In compenso Indesign all'apertura mi propone questa finestra:

Da qui io posso rispondere sia ok che Cancel e il programma si apre comunque.

Credi possa essere legato al mancato aggiornamento?

[Jeffrey_A_Wright · Accepted solution]

TAGLIUZ I have not seen a similar error before.  I would recommend showing the screenshot to your I.T. department/computer administrator.  Perhaps they have restricted access to Java on the current image you were provided?

If you have a Creative Cloud for Team or Enterprise account your I.T. department can submit a request for direct Adobe assistance with configuring the computer through their dashboard.

[TAGLIUZ]

THIS IS THE VERSION INSTALLED