Windows explorer crashes while using Creative Cloud

[ChadPreslar]

I am also experiencing this issue after using the creative cloud packager, installing the following applications.

Bridge

Acrobat

Photoshop

Illustrator

Indesign

English (US) as the language

Windows 7 Pro x64

When I run the installer package, about 5 min into the install explorer.exe stops working ( i.e the desktop background and icons are gone).

I do not receive a windows crash error, because explorer.exe is crashed....as if that wasn't obvious enough.

However when I restore explorer.exe from Taskmanager > new task > explorer.exe I see the software install has completed, there are no errors present, and the softwares work.

something in this installer package is killing explorer.exe.

Let me know if you need a log or something.

[Jeffrey_A_Wright]

Chadpreslar the Explorer.exe process being relaunched during the installation process for the Creative Cloud Desktop application is expected behavior.

[ChadPreslar]

Hello Jeff - What I meant by "restore" was I had to manually restart explorer.exe through taskmanger  - otherwise I see nothing but a blank desktop. 

[Jeffrey_A_Wright]

Branching this to a new discussion.  The previous discussion was regarding the normal behavior of the Explorer process being restarted during the installation.  This is necessary due to the system integration.

Chadpreslar what steps are you performing prior to Explorer crashing/freezing on you?  Do you receive any specific error messages?

[ChadPreslar]

Thanks Jeff - I had created a Creative Cloud packager using the IT tool listed under the admin page for CC team.

When digging into the folder and launching the setup.exe it runs unattended, however as I mentioned 5 min into the install explorer exits and I am unable to see errors. It does not restart itself.

in the event log for this machine I see an error under application - Application or service "Windows Explorer" could not be restarted. event ID 10007.

just prior to that I see where it exits explorer as you mentioned. - Shutting down application or service "Windows Explorer".

[Jeffrey_A_Wright]

Chadpreslr if you do not utilize the Creative Cloud packager but instead install the Creative Cloud desktop from https://creative.adobe.com/products/creative-cloud does you face the same difficulty with Windows Explorer?

[ChadPreslar]

Jeff - I imagine that it might work correctly, but I was hoping to find a resolution to my issue with the packager rather than installing the individual applications. I am deploying this to about 30 computers and downloading from adobe all at the same time would kill the bandwith on the network.

Should I post this topic on another thread?

Thanks for your help thus far.

[Jeffrey_A_Wright]

Chadpreslar I have now moved this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

I believe it would still be beneficial to see if you experience the same behavior with an individual install to help narrow down where the difficulty lies.

[ChadPreslar]

Jeff - do you have a link to the new post perhaps?

I also noticed as part of this installation package, Acrobat Pro is what seems to be causing the crash, after the deployment package has completed, the only non working product is Acrobat.

uninstalling and using the CC app manager I am able to reinstall Acrobat.

[RogerDodger computer doc]

I am having the exact same issue.  Jeff - do you have a link to the new post?

[ChadPreslar · Accepted solution]

@bigdog3766 - My work around

1) wait about 1-2min into deployment, then ctrl+alt+del when the icons go away on your desktop    

2) Taskmanager > new task > explorer.exe > ok - at this point all the icons are back

3) computer > add remove programs > uninstall Acrobat Pro

4) Log into the creative cloud account on the computer, then click install for Acrobat Pro

The uninstall for Acrobat pro is very quick, depending on your download speed the install can take a bit.

This may not be a fix, but will work until the deployment tool is updated and this issue is resolved.

Hope this helps!