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Hello Adobe Customer Support,
i´ve got a problem within our Windwos Server 2016 environment.
We recently installed Adobe Acrobat Pro 2017 for our customers on Windows Server 2016 systems.
The licences were bought by our customers directly at your shop and then transmitted to us, to install the Software.
The Licences are all User-specific with own UserIDs.
Now every time a user is logging on to our systems and starting the Adobe Acrobat 2017 Pro the programm opens.
But after a few seconds the start-screen closes and the window for the confirmation of the EULA opens and you have to click on "accept".
This is very nerve wrecking because the users have to agree each time they log on.
The other problem is, that even if they log on with their individual UserIDs, theses datas won´t save on logoff and also have to be entered every time they log on.
I have already tried following possibilities:
- Uninstalling and reinstalling the program
- execute a repair-installation over the button help
- delete the _LicenceAgreement.xml in the programs folder
- set the EULA registry key under Users\Software\Adobe\Acrobat... to "1"
- delete the whole user registry key of Adobe
None of the above ways seemd to solve the problem.
Looks like you're guessing as most of those methods are unrelated to any documented method and certainly won't work. Supported methods are here: Basic Configuration — DC Deployment Planning and Configuration.
If you need additional help, post back.
[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]