I called yesterday morning and got India, was talking with a nice young lady about fixing a DOUBLE BILLING issue. Then she put me on hold for 47min before hanging up. I called back and got put on hold for 42min, before I hung up. Called again today and got India again! Couldn't understand a word they said and was put on hold and hung on after 20min! Then I called back and demanded an english speaking person who I could understand. Got a nice guy who spoke clearer english than all the other operators so I worked with him for 10 min before he fixed the double billing issue, but only wanted to refund me 3 of the 6 months they double billed me. I argued and got 5 months refunded but lost 1 month. Adobe needs to fix this now. One of the best softwarew comapnies in the world with the worst customer service!!! And when Adobe asks, NO I WILL NEVER RECOMMEND THEM EVER AGAIN TO ANYONE!
Sorry for the inconvenience caused.
There is an option of connecting with the chat support as well, You can initiate the chat by clicking here.
Please type 'Agent' to get connected to a Support Executive directly.
Hope this helps!
Yes, don't reccomend adobe products to ANYONE. I've started switching to Affinity Designer, Photo and Publisher and all are good alternatives. They're also much cheaper (less than $100 CAD/application), even though the avaialbility of support seems to be lacking. I say "seems to be" because even though it can be tough to get it, it's still better than adobe's support and there are FAR LESS PROBLEMS with the software.
Link for anyone who'd like it:
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