I know this is not a question but Adobe has the WORST customer service that needs to be addressed. We had an employee die last year & we cancelled her Adobe subscription last summer. This year (April) I received her annual renewal charge (that we already cancelled last year) on my company card.
Three calls to Adobe trying to cancel. First call made by our office manager & Adobe said they needed to text the dead employee to verify (not possible), or they needed to email her (again not possible since it had been nearly a year & her email was inactivated). The office manager then called our IT to re-activate the dead employees email so we could cancel. When the office manager called back, Adobe then said they needed the credit card holder to call. So I had to make the third call (I'm the company VP and it's my company card that had the annual subscription) and they had the AUDACITY to ask that I provide a DEATH CERTIFICATE in order to cancel! What universe are we in? ADOBE CONTRACT FOR LIFE UNTIL YOU PROVE DEATH? I'm looking for an alternative because this is beyond comprehension!
in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.
<moved from using the community>