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worst customer service

New Here ,
May 25, 2023 May 25, 2023

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I know this is not a question but Adobe has the WORST customer service that needs to be addressed.   We had an employee die last year & we cancelled her Adobe subscription last summer.  This year (April) I received her annual renewal charge (that we already cancelled last year) on my company card. 

Three calls to Adobe trying to cancel.  First call made by our office manager & Adobe said they needed to text the dead employee to verify (not possible), or they needed to email her (again not possible since it had been nearly a year & her email was inactivated).  The office manager then called our IT to re-activate the dead employees email so we could cancel.  When the office manager called back, Adobe then said they needed the credit card holder to call.  So I had to make the third call (I'm the company VP and it's my company card that had the annual subscription) and they had the AUDACITY to ask that I provide a DEATH CERTIFICATE in order to cancel!   What universe are we in?  ADOBE CONTRACT FOR LIFE UNTIL YOU PROVE DEATH?  I'm looking for an alternative because this is beyond comprehension!  

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Community Expert ,
May 25, 2023 May 25, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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