Your License Has Expired after Windows Update KB5034123

[Patrick34862633e3mx]

One of our systems installed the KB5034123 update for Windows 11 yesterday. Immediately after restarting, all Creative Cloud apps are now saying that "Your License Has Expired" and to contact your IT administrator for access. 

The problem is that there is nothing wrong with the licenses. They are still active and work on other machines without this update. I've tried nearly everything I can think of and find to resolve this issue. Including...

- Signing out and back in

- Reinstalling CC and all apps

- Trying another Adobe account with an active license

- Checking hosts file for Adobe entries

- Deleting old cache folders

- Deleting Adobe user certificates

- Deleting Adobe credentials in Windows credential manager

We are completely dead in the water with using any of our Adobe products on this machine and desperately need a solution. 

[kglad]

are you the admin of a teams or enterprise subscription?

[Patrick34862633e3mx]

I'm not the admin anymore, but I'm in contact with the person who is. We are on an enterprise subscription. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

the admin should contact adobe support.

[Sathish37076639e8ze]

Hi Patrick, Did you get the solution, we are also facing same error.

[Kevin Stohlmeyer]

Have your admin run the Creative Cloud Cleaner tool and then redeploy the install packages.