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从ai cc2015升级到2017,是否免费?I want to update Illustrator CC 2015 to 2017, is it free?

New Here ,
Jan 18, 2017

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Hello

从ai cc2015升级到2017,是否免费?I want to update my ai cc,from 2015 to 2017,is it free?Illustrator

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Correct answer by jane-e | Adobe Community Professional

You need to check with your IT department. If they licensed Creative Cloud for you, then you can download all apps.

Right now you only have Photoshop and Camera Raw, so they may have gotten you either the Photographers plan or the one software plan, and neither one includes Illustrator or any other application. That is probably why you are getting this message about Illustrator.

If you go to Options > Manage Accounts and know your log-in, you may be able to find out what Plan & Products you have.

I strongly suspect they did not purchase the full Creative Cloud license for you, but you will need to confirm it with IT, looking at your account, or talking to Adobe.

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从ai cc2015升级到2017,是否免费?I want to update Illustrator CC 2015 to 2017, is it free?

New Here ,
Jan 18, 2017

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Hello

从ai cc2015升级到2017,是否免费?I want to update my ai cc,from 2015 to 2017,is it free?Illustrator

Adobe Community Professional
Correct answer by jane-e | Adobe Community Professional

You need to check with your IT department. If they licensed Creative Cloud for you, then you can download all apps.

Right now you only have Photoshop and Camera Raw, so they may have gotten you either the Photographers plan or the one software plan, and neither one includes Illustrator or any other application. That is probably why you are getting this message about Illustrator.

If you go to Options > Manage Accounts and know your log-in, you may be able to find out what Plan & Products you have.

I strongly suspect they did not purchase the full Creative Cloud license for you, but you will need to confirm it with IT, looking at your account, or talking to Adobe.

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Most Valuable Participant ,
Jan 19, 2017

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Wayne,

Yes, it is free. You can use any CC version with the same subscription.

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New Here ,
Jan 19, 2017

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Thanks for your reply,

My ai cc 2015 is a enterprise edition,it belong to the company I working for,but when I update to 2017,there have been some problems. The photoshop cc 2017 can use, the ai cc2017 become a trial version,and it can’t be activated.

WX20170119-195304@2x.pngIllustrator

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Adobe Community Professional ,
Jan 19, 2017

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Make sure you are logged into the cloud with you companies email address, and not your personal email address you may use for the forums.

Screen Shot 2017-01-19 at 9.27.10 AM.png

Try clicking buy now, follow the prompts as far as you can,  and see if that will clear this up.

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Most Valuable Participant ,
Jan 19, 2017

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Wayne,

Failing everything else, I am afraid you will have to ask Adobe, through a chat (just click the Still need help button straight away),

http://helpx.adobe.com/x-productkb/global/service-ccm.html

or through Adobe phone Support, see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

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Adobe Community Professional ,
Jan 20, 2017

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You need to check with your IT department. If they licensed Creative Cloud for you, then you can download all apps.

Right now you only have Photoshop and Camera Raw, so they may have gotten you either the Photographers plan or the one software plan, and neither one includes Illustrator or any other application. That is probably why you are getting this message about Illustrator.

If you go to Options > Manage Accounts and know your log-in, you may be able to find out what Plan & Products you have.

I strongly suspect they did not purchase the full Creative Cloud license for you, but you will need to confirm it with IT, looking at your account, or talking to Adobe.

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Adobe Employee ,
Jan 19, 2017

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Adobe Employee ,
Jan 25, 2017

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