Access to Adobe Admin

New Here ,
Jun 10, 2021 Jun 10, 2021

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I am trying to access our business' adobe admin console to renew our licence however our old admin no longer works with the company and we cannot recover her account as her old phone number is now inactive. What should be my next steps?

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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Hi @robj86152900 ,

 

Thank you for posting your query here.

 

As I understand your Team Contract Owner ( Primary Administrator) has left the Organization and you need access to Manage the licenses, please contact Adobe Support Team so that they can process the Primary Admin change request by accepting an email from yourself with a Cc: marked to the Old Primary Admin email address ( even if her email address is not in use).

 

You may as well refer to the following help article for Changing Contract Owner: https://helpx.adobe.com/enterprise/using/change-contract-owner.html#:~:text=To%20manage%20your%20pay...

Please contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html for Phone Support.

 

Hope this helps. 

 

Thank you.

Deepjyoti.

 

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