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Acobat Single App Install and Conflicting Processes

New Here ,
Jun 22, 2018

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Hi Adobe,

I am trying to configure a 3 CCP deployment via SCCM for various apps:

Design Package - Photoshop etc

Media Package - Premiere etc

Acrobat - Single Acrobat DC Application

I have created all 3 packages with the CCP and testing the deployments locally first before hitting SCCM will allow me to install the design and media packages fine with no issue. When I try to deploy Acrobat via the msi I get an installation success message and can see in the MSI log I told it to create that it says package reconfiguration successful however no Acrobat DC is installed. I then try to run the setup.exe --silent to see what that gives and the following is displayed:

UI mode: Silent

2.00%

Error : Conflicting Processes running.

Exit Code: 19

Setup exiting with return code (5)

When I look at the ConflictingProcessList.xml I can see a number of processes which must not be running however how can I ensure they are killed prior to the installation other than writing a long script to run before my deployment? Im super surprised that the installer doesn't close these and restart after install. I also read there was a possible force switch to force the install however when I run setup.exe --help no such switch is listed. Now im not one to moan as Adobe Products once installed are amazing however I have been tackling Adobe Deployments since CS4 and although they are better now they still seem plagued with issues. Any tips on getting Acrobat to install as a single app?

Hi,

Acrobat has its own MSI file which you can choose to run separately.

We advise to run the Acrobat MSI before the main Build folder MSI.

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Acobat Single App Install and Conflicting Processes

New Here ,
Jun 22, 2018

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Hi Adobe,

I am trying to configure a 3 CCP deployment via SCCM for various apps:

Design Package - Photoshop etc

Media Package - Premiere etc

Acrobat - Single Acrobat DC Application

I have created all 3 packages with the CCP and testing the deployments locally first before hitting SCCM will allow me to install the design and media packages fine with no issue. When I try to deploy Acrobat via the msi I get an installation success message and can see in the MSI log I told it to create that it says package reconfiguration successful however no Acrobat DC is installed. I then try to run the setup.exe --silent to see what that gives and the following is displayed:

UI mode: Silent

2.00%

Error : Conflicting Processes running.

Exit Code: 19

Setup exiting with return code (5)

When I look at the ConflictingProcessList.xml I can see a number of processes which must not be running however how can I ensure they are killed prior to the installation other than writing a long script to run before my deployment? Im super surprised that the installer doesn't close these and restart after install. I also read there was a possible force switch to force the install however when I run setup.exe --help no such switch is listed. Now im not one to moan as Adobe Products once installed are amazing however I have been tackling Adobe Deployments since CS4 and although they are better now they still seem plagued with issues. Any tips on getting Acrobat to install as a single app?

Hi,

Acrobat has its own MSI file which you can choose to run separately.

We advise to run the Acrobat MSI before the main Build folder MSI.

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Jun 22, 2018 0
Adobe Employee ,
Jun 22, 2018

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Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

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Jun 22, 2018 1
Adobe Employee ,
Jun 29, 2018

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Hi,

Acrobat has its own MSI file which you can choose to run separately.

We advise to run the Acrobat MSI before the main Build folder MSI.

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Jun 29, 2018 0