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Hello,
I have made an Acrobat CC package using Adobe Package Creator. The package includes Creative Cloud Desktop application and Acrobat CC. I have imported this to SCCM. When I am installing using program "per-system attented" (or any other) only Creative Cloud Desktop installs.
When I manually install using setup.exe, everything installs fine. If I make a program to SCCM that uses setup.exe both programs installs fine. But that setup.exe does not give any return code to SCCM so Software Center says "failed" even everything works fine. Anyone knows solution ?
Hi,
We do recommend to use the setup.exe as this will install both applications at once.
The alternative is to use the *.msi. In this scenario you would need to use both the msi in the main Build folder and the msi in the Acrobat (APRO15) folder.
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Hi,
We do recommend to use the setup.exe as this will install both applications at once.
The alternative is to use the *.msi. In this scenario you would need to use both the msi in the main Build folder and the msi in the Acrobat (APRO15) folder.
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Hey there, same issue. It's not jsut an Acrobat DC issue either, It looks like I'm also getting it with Photoshop as well.
I've dug a little deeper (at least for me) and it looks like it's not that the setup.exe doesn't have a return code for SCCM, it's that it never terminates at all, untill the SCCM install times out.
It you look at the .\Windows\Temp\CreativeCloud\ACC\ACC 2017-3-17 19-44-21.log, you can see that it's hung trying to make a connection somewhere. I'll post a snippit here:
12/20/16 11:53:28:730 | [INFO] | | ACC | LBS | ApplicationFacade | | | 920 | ****************Closing LBS workflow*******************
12/20/16 11:53:28:763 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3744 | main: Started
12/20/16 11:53:28:779 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3900 | ServiceMain: Started
12/20/16 11:53:28:779 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3900 | ReportSvcStatus : Setting Service Status state to 2
12/20/16 11:53:28:780 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3900 | SvcInit: Started New
12/20/16 11:53:28:780 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3900 | ReportSvcStatus : Setting Service Status state to 4
12/20/16 11:53:28:781 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3900 | SvcInit: Create thread successful
12/20/16 11:53:28:781 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3900 | SvcInit: Now wating for the close signal
12/20/16 11:53:28:782 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1324 | ServiceWorkerThread: Started
12/20/16 11:53:28:782 | [TRACE] | | AdobeUpdateService | AdobeUpdateService | | | | 1324 | Initializing1 Connection Channel with Service with pipename: F7C71944B49B446081C0603DE90E4855
12/20/16 11:53:29:774 | [INFO] | | EMCustomHook | EMCustomHook | | | | 3872 | startService: Service started successfully.
12/20/16 11:53:29:774 | [INFO] | | EMCustomHook | EMCustomHook | | | | 3872 | registerService: Service successfully started
12/20/16 11:53:29:774 | [INFO] | | EMCustomHook | EMCustomHook | | | | 3872 | EMCustomHook: Service with path : C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe , serviceLabel : AdobeUpdateService registered successfully
12/20/16 11:54:06:318 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3744 | ServiceCtrlHandler: Started
12/20/16 11:54:06:318 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3744 | ServiceCtrlHandler: Finished
12/20/16 11:55:06:821 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3744 | ServiceCtrlHandler: Started
12/20/16 11:55:06:821 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3744 | ServiceCtrlHandler: Finished
12/20/16 11:56:07:231 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3744 | ServiceCtrlHandler: Started
12/20/16 11:56:07:231 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3744 | ServiceCtrlHandler: Finished
12/20/16 11:57:07:650 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3744 | ServiceCtrlHandler: Started
12/20/16 11:57:07:650 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3744 | ServiceCtrlHandler: Finished
12/20/16 11:58:08:010 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3744 | ServiceCtrlHandler: Started
12/20/16 11:58:08:010 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 3744 | ServiceCtrlHandler: Finished
This continues starting/finishing cycle until:
01/10/17 15:17:34:259 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1484 | ServiceCtrlHandler: Started
01/10/17 15:17:34:259 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1484 | ServiceCtrlHandler: Finished
01/10/17 15:18:12:681 | [ERROR] | | AdobeUpdateService | AdobeUpdateService | | | | 1500 | Problem initializing Connection Channel. Quitting.
01/10/17 15:18:12:681 | [ERROR] | | AdobeUpdateService | AdobeUpdateService | | | | 1500 | Failed to create the connection channel
01/10/17 15:18:34:631 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1484 | ServiceCtrlHandler: Started
01/10/17 15:18:34:631 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1484 | ServiceCtrlHandler: Finished
01/10/17 15:19:35:081 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1484 | ServiceCtrlHandler: Started
01/10/17 15:19:35:081 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1484 | ServiceCtrlHandler: Finished
01/10/17 15:20:35:562 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1484 | ServiceCtrlHandler: Started
01/10/17 15:20:35:562 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1484 | ServiceCtrlHandler: Finished
And it just repeats (look at the log times) like this for the rest of the install until SCCM declares it a timeout:
01/10/17 16:24:00:257 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1484 | ServiceCtrlHandler: Started
01/10/17 16:24:00:257 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1484 | ServiceCtrlHandler: Finished
01/10/17 16:24:16:185 | [ERROR] | | AdobeUpdateService | AdobeUpdateService | | | | 1500 | Failed to create the connection channel
01/10/17 16:25:00:676 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1484 | ServiceCtrlHandler: Started
01/10/17 16:25:00:676 | [INFO] | | AdobeUpdateService | AdobeUpdateService | | | | 1484 | ServiceCtrlHandler: Finished
Is this related?
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actually this looks like a separate adobe update service problem. I guess I'll keep digging....