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Acrobat DC 19.8.20080.44583 crashing on Windows 7

New Here ,
Oct 24, 2018

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Good afternoon all,

We are having an issue with Adobe acrobat DC. We are able to launch the application as a user. We get the splash screen with the tour option. We close this and try to open a pdf document. The document opens and and after a few seconds, the application crashes with the following error -

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Acrobat.exe

  Application Version: 19.8.20080.44583

  Application Timestamp: 5bca525b

  Fault Module Name: ucrtbase.DLL

  Fault Module Version: 10.0.10586.1412

  Fault Module Timestamp: 5a64613e

  Exception Code: 40000015

  Exception Offset: 0008480a

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 1033

  Additional Information 1: 1e92

  Additional Information 2: 1e923e5dcc4311ea3a0cf01d084a9b5d

  Additional Information 3: 8f08

  Additional Information 4: 8f08d1a00eeaaa3c8c9f50cca7c51704

I have looked online for information on this issue. I have tried a reg key to disable protected mode, creating folders in the c:\Users\username\appdata\local\ (forget the rest of the path). These are not protected documents. This started happening after the installation of adobe updates. Acrobat DC worked fine up until mid september, 2018.

Any information is greatly appreciated,

Martin Reyes

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Acrobat

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Acrobat DC 19.8.20080.44583 crashing on Windows 7

New Here ,
Oct 24, 2018

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Good afternoon all,

We are having an issue with Adobe acrobat DC. We are able to launch the application as a user. We get the splash screen with the tour option. We close this and try to open a pdf document. The document opens and and after a few seconds, the application crashes with the following error -

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Acrobat.exe

  Application Version: 19.8.20080.44583

  Application Timestamp: 5bca525b

  Fault Module Name: ucrtbase.DLL

  Fault Module Version: 10.0.10586.1412

  Fault Module Timestamp: 5a64613e

  Exception Code: 40000015

  Exception Offset: 0008480a

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 1033

  Additional Information 1: 1e92

  Additional Information 2: 1e923e5dcc4311ea3a0cf01d084a9b5d

  Additional Information 3: 8f08

  Additional Information 4: 8f08d1a00eeaaa3c8c9f50cca7c51704

I have looked online for information on this issue. I have tried a reg key to disable protected mode, creating folders in the c:\Users\username\appdata\local\ (forget the rest of the path). These are not protected documents. This started happening after the installation of adobe updates. Acrobat DC worked fine up until mid september, 2018.

Any information is greatly appreciated,

Martin Reyes

Topics

Acrobat

Views

369

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Adobe Community Professional ,
Oct 24, 2018

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reinstall your acrobat.

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New Here ,
Oct 25, 2018

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Good morning,

That's not an option. This is happening to users on our network.

Any other suggestions? .

MartinReyes

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kglad LATEST
Adobe Community Professional ,
Oct 25, 2018

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