Acrobat DC Customization Wizard Links to FTP are dead. FTP site now requires a logon? Adobe can you fix your links?

[archs91414689]

   I have a distribution license for Adobe Reader Dc and need the DC Customization Wizard.   The link on the adobe enterprise tools page points to ftp.adobe.com

  Welcome to the Wizard — Acrobat Customization Wizard DC for Windows

  These links are dead since the Adobe pub FTP site now requires a logon.   You can no longer go directly to the link

   ftp://ftp.adobe.com/pub/adobe/acrobat/win/AcrobatDC/misc/ 

   This must have changed in the last few months.   I was always able to got directly to the  ftp://ftp.adobe.com/pub in the past.

    Help! 

[EnterpriseHelp]

Both of these links work for me even after the browser cache is cleared. There is no login screen. Can you recheck?

[archs91414689]

Looks like depending on the Content Delivery Network or DNS service used by Adobe.    I must be hitting different Adobe servers.  

   Logon Prompt sometimes or sometimes not.        Tried in both IE and Chrome.     I had to go to allow an IP from servers in Europe to get the files. 

See attached.  

 

[EnterpriseHelp]

Is your problem resolved? You have the installers?

[archs91414689]

Yes I have the Customization Wizard

[Tariq Dar · Accepted solution]

Hi Archs,

The FTP login issue has been resolved. It no longer should ask for username and password.

-Tariq Dar

[pmapeso]

Hi there,

I'm getting a timeout or no response when I try the ftp site. It just sits doesn't actually download!

[EnterpriseHelp]

Works for me. Downloaded several items from different dirs.