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Acrobat DC keeps asking for license

Explorer ,
Aug 19, 2016

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Hi,

I recently deployed Acrobat DC for all users. But a whole bunch of people (not everyone!) is getting popups to "activate the software".

Which is weird, because on the test environment it worked perfectly.

I installed it with the Customization Wizard, creating the offline exception. Then ran the adobe_prtk.exe to create a prov.xml. That generated a file, and gave return code 0, meaning it went OK.

Then I ran the adobe_prtk.exe to stream that prov.xml, also gave me return code 0.

Yet still people are getting this message. Ive edited the GPO to run the stream option on server boot as well, still to no avail.

So I went through the oobelib.lig and found all kind of errors in it. Most importantly (I think) a " could not read prov.xml".

Here is the logfile

08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | __OOBELIB_LOG_FILE__

08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | *** Adobe PRTK tool START ***

08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Adobe PRTK tool VolumeSerialize invoked

08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | File for Exception prov.xml

08/19/16 13:17:20:423 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Muse Leid not found

08/19/16 13:17:20:423 | [INFO] |  |  |  | OOBELib |  |  | 8456 | *************OOBELib Session Starts*************

08/19/16 13:17:20:423 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Version 9.0.0.301,7.0

08/19/16 13:17:20:423 | [INFO] |  |  |  | PCDService |  |  | 8456 | PCD Service in non-threaded mode

08/19/16 13:17:20:423 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | Dispatch table file doesnot in parallel to binary or inside the binary, falling back to ACF path.

08/19/16 13:17:20:423 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE/PDApp/P7/dispatchtable.xml

08/19/16 13:17:20:423 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | (re)load Local Dispatch Table status-[0].

08/19/16 13:17:20:423 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | Scope : [2]

08/19/16 13:17:20:439 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | Setting scope to GM

08/19/16 13:17:20:485 | [ERROR] |  |  |  | OPMWrapper |  |  | 8456 | Failed in getting value for key in OPMGetValueForKey

08/19/16 13:17:20:485 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Failed to get Proxy username in OPM DB

08/19/16 13:17:20:485 | [INFO] |  |  |  | AXFBLicensing |  |  | 8456 | Failed to load axlibv7.dll, trying again

08/19/16 13:17:20:485 | [INFO] |  |  |  | AXFBLicensing |  |  | 8456 | Failed to load axlibv7.dll, trying again with axlib in ACF

08/19/16 13:17:20:501 | [INFO] |  |  |  | AXFBLicensing |  |  | 8456 | All function pointers successfully retrieved

08/19/16 13:17:20:501 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELib LoadActivationGrace Started.

08/19/16 13:17:20:501 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Starting up SLCore 2.0 Release (build 2.0.1.360321).

08/19/16 13:17:20:501 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Service construction took 0.0 ms and succeed.

08/19/16 13:17:20:501 | [ERROR] |  |  |  | OOBELib |  |  | 8456 | SLConfig path is : C:\Users\xxxxxx\AppData\Local\Temp\16\MSLC.xml_80

08/19/16 13:17:20:501 | [INFO] |  |  |  | OOBELib |  |  | 8456 | GetAMTConfigPathForLEID : Payload Code found, retrieving

08/19/16 13:17:20:517 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | No value for key [PRODUCT_MUST_ACTIVATE] in hive [{AC76BA86-1033-FFFF-7760-000000000007}] in master : 10

08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | LoadActivationGrace : Using AdobeCode {AC76BA86-1033-FFFF-7760-000000000007}

08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | LoadActivationGrace : Using Driver AdobeCode {AC76BA86-1033-FFFF-7760-000000000007}

08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | LoadActivationGrace : Retrieving installedLanguages from master for MUL SN.

08/19/16 13:17:20:517 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [PayloadCode] in hive [] from master : 4

08/19/16 13:17:20:517 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [installedLanguages] in hive [] from master : 4

08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | LoadActivationGrace : Can't retrieve installedLanguages.

08/19/16 13:17:20:517 | [WARN] |  |  |  | OOBELib |  |  | 8456 | record.enigmaProductInfo.productIdentifier 16

08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No licensing LEID found in config file, using default

08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No dominated LEIDs found in config file, using self

08/19/16 13:17:20:517 | [DEBUG] |  |  |  | OOBELib |  |  | 8456 | Updating dominating leid list

08/19/16 13:17:20:517 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Syncing to license store...

08/19/16 13:17:20:532 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Found server mkey.

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Loading license references...

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Found 2 license file(s)

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Parsing license file [202899997.lic] succeed.

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Parsing license file [255056157.lic] succeed.

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | License store synchronization took 31.6 ms and succeed.

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Query license: type = 3, duration = permanent, remaining = permanent.

08/19/16 13:17:20:548 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Checking if license needs to be deleted for upgrade scenario

08/19/16 13:17:20:548 | [INFO] |  |  |  | OOBELib |  |  | 8456 | PID in SN matches enigma data, check if need to remove the license

08/19/16 13:17:20:548 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Current SN is not a subscription SN

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Reading product config

08/19/16 13:17:20:548 | [ERROR] |  |  |  | SLCoreService |  |  | 8456 | Loading SLR took 0.0 ms and return "Invalid Operation: License Already Exists (129:16)".

08/19/16 13:17:20:548 | [ERROR] |  |  |  | SLCoreService |  |  | 8456 | Loading license from product config return "Invalid Operation: License Already Exists (129:16)".

08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Feature Acrobat_12.0 is enabled.

08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Feature Acrobat_Base_12.0 is enabled.

08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Feature Acrobat_Distiller_12.0 is enabled.

08/19/16 13:17:20:735 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [AL] in hive [LocaleVariants] from cache : 769

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No locale variant found for locale : ALL

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No variants found for locale : ALL

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Seting feature status for locale : ALL

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Features licensed Acrobat_12.0

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Features licensed Acrobat_Base_12.0

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Features licensed Acrobat_Distiller_12.0

08/19/16 13:17:20:735 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [V7{}AcrobatESR-12-Win-GM] in hive [FA_Set{|}1] from cache : 769

08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Updating license file

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELib AX Fb licensing handling started

08/19/16 13:17:20:735 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [V7{}AcrobatESR-12-Win-GM] in hive [FA_Set{|}1] from cache : 769

08/19/16 13:17:20:735 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [V7{}AcrobatESR-12-Win-GM] in hive [FA_Set{|}1] from cache : 769

08/19/16 13:17:20:735 | [INFO] |  |  |  | AXFBLicensing |  |  | 8456 | Not loading license for AX or FB

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELib AX Fb licensing handling completed

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELib LoadActivationGrace Completed.

08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).

08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Service destruction took 0.4 ms and succeed.

08/19/16 13:17:20:735 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully loaded the license

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELibImpl::CommitPCD STARTED

08/19/16 13:17:20:750 | [DEBUG] |  |  |  | ServiceLoader |  |  | 8456 | looking for library c:\Temp\adobe_upgrade.dll

08/19/16 13:17:20:750 | [WARN] |  |  |  | ServiceLoader |  |  | 8456 | Failed to find adobe_upgrade.dll

08/19/16 13:17:20:750 | [DEBUG] |  |  |  | ServiceLoader |  |  | 8456 | Symbol AULOpenSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader

08/19/16 13:17:20:766 | [INFO] |  |  |  | OOBELib |  |  | 8456 | CreateEntriesAfterOnlineValidation : licensable leids set to V7{}AcrobatESR-12-Win-GM,V7{}AcrobatPro-Beta12-Win-GM,V7{}AcrobatStd-Beta12-Win-GM

08/19/16 13:17:20:766 | [INFO] |  |  |  | OOBELib |  |  | 8456 | CreateEntriesAfterOnlineValidation : licensable leids length set to 82

08/19/16 13:17:20:766 | [INFO] |  |  |  | OOBELib |  |  | 8456 | CreateEntriesAfterOnlineValidation : Created entries after SN validation

08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Serial Number does not has subscription enabled

08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No SN to be remembered at install

08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | User hasn't registered

08/19/16 13:17:20:782 | [DEBUG] |  |  |  | ServiceLoader |  |  | 8456 | Symbol AULCloseSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader

08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELibImpl::CommitPCD ENDED

08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.

08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | *************OOBELib Session Ends*************

08/19/16 13:17:20:782 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Volume Serial Number used, enabling guest user

08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, V7{}AcrobatESR-12-Win-GM, ENABLE_GUEST, 1

08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:782 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [DEBUG] |  |  |  | ServiceLoader |  |  | 8456 | using logging service now

08/19/16 13:17:20:797 | [INFO] |  |  |  | PCDService |  |  | 8456 | PCD Service in non-threaded mode

08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully made entry in SLCache

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, EULADelay, -1

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, Growl, Suppress

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, REG_SERIAL_OVERRIDE, Suppress

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, Growl, Suppress

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:844 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Could not read prov.xml

08/19/16 13:17:20:844 | [INFO] |  |  |  | PCDService |  |  | 8456 | PCD Service in non-threaded mode

08/19/16 13:17:20:844 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | PendingType2A already existing for leids: V7{}AcrobatESR-12-Win-GM{|}ALL

08/19/16 13:17:20:875 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Type2AData entry written for leid V7{}AcrobatESR-12-Win-GM{|}ALL

08/19/16 13:17:20:891 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | LEIDLocForType2A entry written for SN 910185056704396773844240

08/19/16 13:17:20:891 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Return code 0

08/19/16 13:17:20:891 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | *** Adobe PRTK tool END ***

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Acrobat DC keeps asking for license

Explorer ,
Aug 19, 2016

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Hi,

I recently deployed Acrobat DC for all users. But a whole bunch of people (not everyone!) is getting popups to "activate the software".

Which is weird, because on the test environment it worked perfectly.

I installed it with the Customization Wizard, creating the offline exception. Then ran the adobe_prtk.exe to create a prov.xml. That generated a file, and gave return code 0, meaning it went OK.

Then I ran the adobe_prtk.exe to stream that prov.xml, also gave me return code 0.

Yet still people are getting this message. Ive edited the GPO to run the stream option on server boot as well, still to no avail.

So I went through the oobelib.lig and found all kind of errors in it. Most importantly (I think) a " could not read prov.xml".

Here is the logfile

08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | __OOBELIB_LOG_FILE__

08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | *** Adobe PRTK tool START ***

08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Adobe PRTK tool VolumeSerialize invoked

08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | File for Exception prov.xml

08/19/16 13:17:20:423 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Muse Leid not found

08/19/16 13:17:20:423 | [INFO] |  |  |  | OOBELib |  |  | 8456 | *************OOBELib Session Starts*************

08/19/16 13:17:20:423 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Version 9.0.0.301,7.0

08/19/16 13:17:20:423 | [INFO] |  |  |  | PCDService |  |  | 8456 | PCD Service in non-threaded mode

08/19/16 13:17:20:423 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | Dispatch table file doesnot in parallel to binary or inside the binary, falling back to ACF path.

08/19/16 13:17:20:423 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE/PDApp/P7/dispatchtable.xml

08/19/16 13:17:20:423 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | (re)load Local Dispatch Table status-[0].

08/19/16 13:17:20:423 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | Scope : [2]

08/19/16 13:17:20:439 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | Setting scope to GM

08/19/16 13:17:20:485 | [ERROR] |  |  |  | OPMWrapper |  |  | 8456 | Failed in getting value for key in OPMGetValueForKey

08/19/16 13:17:20:485 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Failed to get Proxy username in OPM DB

08/19/16 13:17:20:485 | [INFO] |  |  |  | AXFBLicensing |  |  | 8456 | Failed to load axlibv7.dll, trying again

08/19/16 13:17:20:485 | [INFO] |  |  |  | AXFBLicensing |  |  | 8456 | Failed to load axlibv7.dll, trying again with axlib in ACF

08/19/16 13:17:20:501 | [INFO] |  |  |  | AXFBLicensing |  |  | 8456 | All function pointers successfully retrieved

08/19/16 13:17:20:501 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELib LoadActivationGrace Started.

08/19/16 13:17:20:501 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Starting up SLCore 2.0 Release (build 2.0.1.360321).

08/19/16 13:17:20:501 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Service construction took 0.0 ms and succeed.

08/19/16 13:17:20:501 | [ERROR] |  |  |  | OOBELib |  |  | 8456 | SLConfig path is : C:\Users\xxxxxx\AppData\Local\Temp\16\MSLC.xml_80

08/19/16 13:17:20:501 | [INFO] |  |  |  | OOBELib |  |  | 8456 | GetAMTConfigPathForLEID : Payload Code found, retrieving

08/19/16 13:17:20:517 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | No value for key [PRODUCT_MUST_ACTIVATE] in hive [{AC76BA86-1033-FFFF-7760-000000000007}] in master : 10

08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | LoadActivationGrace : Using AdobeCode {AC76BA86-1033-FFFF-7760-000000000007}

08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | LoadActivationGrace : Using Driver AdobeCode {AC76BA86-1033-FFFF-7760-000000000007}

08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | LoadActivationGrace : Retrieving installedLanguages from master for MUL SN.

08/19/16 13:17:20:517 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [PayloadCode] in hive [] from master : 4

08/19/16 13:17:20:517 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [installedLanguages] in hive [] from master : 4

08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | LoadActivationGrace : Can't retrieve installedLanguages.

08/19/16 13:17:20:517 | [WARN] |  |  |  | OOBELib |  |  | 8456 | record.enigmaProductInfo.productIdentifier 16

08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No licensing LEID found in config file, using default

08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No dominated LEIDs found in config file, using self

08/19/16 13:17:20:517 | [DEBUG] |  |  |  | OOBELib |  |  | 8456 | Updating dominating leid list

08/19/16 13:17:20:517 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Syncing to license store...

08/19/16 13:17:20:532 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Found server mkey.

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Loading license references...

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Found 2 license file(s)

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Parsing license file [202899997.lic] succeed.

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Parsing license file [255056157.lic] succeed.

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | License store synchronization took 31.6 ms and succeed.

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Query license: type = 3, duration = permanent, remaining = permanent.

08/19/16 13:17:20:548 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Checking if license needs to be deleted for upgrade scenario

08/19/16 13:17:20:548 | [INFO] |  |  |  | OOBELib |  |  | 8456 | PID in SN matches enigma data, check if need to remove the license

08/19/16 13:17:20:548 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Current SN is not a subscription SN

08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Reading product config

08/19/16 13:17:20:548 | [ERROR] |  |  |  | SLCoreService |  |  | 8456 | Loading SLR took 0.0 ms and return "Invalid Operation: License Already Exists (129:16)".

08/19/16 13:17:20:548 | [ERROR] |  |  |  | SLCoreService |  |  | 8456 | Loading license from product config return "Invalid Operation: License Already Exists (129:16)".

08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Feature Acrobat_12.0 is enabled.

08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Feature Acrobat_Base_12.0 is enabled.

08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Feature Acrobat_Distiller_12.0 is enabled.

08/19/16 13:17:20:735 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [AL] in hive [LocaleVariants] from cache : 769

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No locale variant found for locale : ALL

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No variants found for locale : ALL

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Seting feature status for locale : ALL

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Features licensed Acrobat_12.0

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Features licensed Acrobat_Base_12.0

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Features licensed Acrobat_Distiller_12.0

08/19/16 13:17:20:735 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [V7{}AcrobatESR-12-Win-GM] in hive [FA_Set{|}1] from cache : 769

08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Updating license file

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELib AX Fb licensing handling started

08/19/16 13:17:20:735 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [V7{}AcrobatESR-12-Win-GM] in hive [FA_Set{|}1] from cache : 769

08/19/16 13:17:20:735 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [V7{}AcrobatESR-12-Win-GM] in hive [FA_Set{|}1] from cache : 769

08/19/16 13:17:20:735 | [INFO] |  |  |  | AXFBLicensing |  |  | 8456 | Not loading license for AX or FB

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELib AX Fb licensing handling completed

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELib LoadActivationGrace Completed.

08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).

08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Service destruction took 0.4 ms and succeed.

08/19/16 13:17:20:735 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully loaded the license

08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELibImpl::CommitPCD STARTED

08/19/16 13:17:20:750 | [DEBUG] |  |  |  | ServiceLoader |  |  | 8456 | looking for library c:\Temp\adobe_upgrade.dll

08/19/16 13:17:20:750 | [WARN] |  |  |  | ServiceLoader |  |  | 8456 | Failed to find adobe_upgrade.dll

08/19/16 13:17:20:750 | [DEBUG] |  |  |  | ServiceLoader |  |  | 8456 | Symbol AULOpenSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader

08/19/16 13:17:20:766 | [INFO] |  |  |  | OOBELib |  |  | 8456 | CreateEntriesAfterOnlineValidation : licensable leids set to V7{}AcrobatESR-12-Win-GM,V7{}AcrobatPro-Beta12-Win-GM,V7{}AcrobatStd-Beta12-Win-GM

08/19/16 13:17:20:766 | [INFO] |  |  |  | OOBELib |  |  | 8456 | CreateEntriesAfterOnlineValidation : licensable leids length set to 82

08/19/16 13:17:20:766 | [INFO] |  |  |  | OOBELib |  |  | 8456 | CreateEntriesAfterOnlineValidation : Created entries after SN validation

08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Serial Number does not has subscription enabled

08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No SN to be remembered at install

08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | User hasn't registered

08/19/16 13:17:20:782 | [DEBUG] |  |  |  | ServiceLoader |  |  | 8456 | Symbol AULCloseSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader

08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELibImpl::CommitPCD ENDED

08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.

08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | *************OOBELib Session Ends*************

08/19/16 13:17:20:782 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Volume Serial Number used, enabling guest user

08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, V7{}AcrobatESR-12-Win-GM, ENABLE_GUEST, 1

08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:782 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [DEBUG] |  |  |  | ServiceLoader |  |  | 8456 | using logging service now

08/19/16 13:17:20:797 | [INFO] |  |  |  | PCDService |  |  | 8456 | PCD Service in non-threaded mode

08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully made entry in SLCache

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, EULADelay, -1

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, Growl, Suppress

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, REG_SERIAL_OVERRIDE, Suppress

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, Growl, Suppress

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:828 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

08/19/16 13:17:20:844 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Could not read prov.xml

08/19/16 13:17:20:844 | [INFO] |  |  |  | PCDService |  |  | 8456 | PCD Service in non-threaded mode

08/19/16 13:17:20:844 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | PendingType2A already existing for leids: V7{}AcrobatESR-12-Win-GM{|}ALL

08/19/16 13:17:20:875 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Type2AData entry written for leid V7{}AcrobatESR-12-Win-GM{|}ALL

08/19/16 13:17:20:891 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | LEIDLocForType2A entry written for SN 910185056704396773844240

08/19/16 13:17:20:891 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Return code 0

08/19/16 13:17:20:891 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | *** Adobe PRTK tool END ***

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Explorer ,
Feb 21, 2018

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So, 1,5 years later and we still have the same issue.

Had contact with the helpdesk multiple times, tried different Acrobat versions, different APTEE versions.

Were now on a newer Citrix version as well, still the same problem.

After some more research it seems it has to do with Appsense/Ivanti Personalization. Still seems odd to me, because its an enterprise license, so why would some user action block licensing?

Ive added the amt3.log of a user who was working jsut fine in the morning, and in the afternoon started getting errors.

(I edited out payload and licensenumbers)

02/08/18 09:24:31:432 | [INFO] |  |  |  | AMT |  |  | 25108 | START SESSION, library version 9.0.0.2,7.0

02/08/18 09:24:31:432 | [INFO] |  |  |  | AMT |  |  | 25108 | Initializing C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\

02/08/18 09:24:31:432 | [INFO] |  |  |  | AMT |  |  | 25108 | Adobe License Manager version 3.5 (build 2.0) RELEASE

02/08/18 09:24:31:432 | [INFO] |  |  |  | AMT |  |  | 25108 | Virtualization Turned off

02/08/18 09:24:31:432 | [INFO] |  |  |  | PCDService |  |  | 25108 | PCD Service in non-threaded mode

02/08/18 09:24:31:432 | [INFO] |  |  |  | performance |  |  | 25108 | AMTPreObtainProductLicense took 12.074096 ms

02/08/18 09:24:36:236 | [INFO] |  |  |  | AMT |  |  | 25108 | RW check key updated !

02/08/18 09:24:36:236 | [INFO] |  |  |  | AMT |  |  | 25108 | App Product Locale [0] = nl_NL

02/08/18 09:24:36:236 | [INFO] |  |  |  | config |  |  | 25108 | Loading configuration for C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT\application.xml

02/08/18 09:24:36:236 | [INFO] |  |  |  | config |  |  | 25108 | Found payload code {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:24:36:236 | [INFO] |  |  |  | PCDService |  |  | 25108 | found driver code {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:24:36:236 | [INFO] |  |  |  | config |  |  | 25108 | config: Host app was installed, using installed license configuration.

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [FLMap] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] in cache : 519

02/08/18 09:24:36:251 | [WARN] |  |  |  | config |  |  | 25108 | Setting current license to the driver at startup because no mapping was found.

02/08/18 09:24:36:251 | [INFO] |  |  |  | config |  |  | 25108 | Setting current license to V7{}AcrobatESR-12-Win-GM [ALL]

02/08/18 09:24:36:251 | [INFO] |  |  |  | config |  |  | 25108 | payload code: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:24:36:251 | [INFO] |  |  |  | config |  |  | 25108 | driver payload code: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:24:36:251 | [INFO] |  |  |  | config |  |  | 25108 | driver licensing code: V7{}AcrobatESR-12-Win-GM

02/08/18 09:24:36:251 | [INFO] |  |  |  | config |  |  | 25108 | current licensing code: V7{}AcrobatESR-12-Win-GM

02/08/18 09:24:36:251 | [INFO] |  |  |  | config |  |  | 25108 | current locale code: ALL

02/08/18 09:24:36:251 | [INFO] |  |  |  | config |  |  | 25108 | Done loading configuration

02/08/18 09:24:36:251 | [INFO] |  |  |  | config |  |  | 25108 | Setting insalled locales

02/08/18 09:24:36:251 | [INFO] |  |  |  | config |  |  | 25108 | Changing locale to "nl_NL" because old locale "" is not in the new list of installed languages

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [0] = ar_AE

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [1] = cs_CZ

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [2] = da_DK

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [3] = de_DE

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [4] = el_GR

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [5] = en_AE

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [6] = en_INT

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [7] = en_US

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [8] = es_ES

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [9] = es_ES

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [10] = fi_FI

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [11] = fr_FR

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [12] = fr_FR

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [13] = fr_FR

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [14] = he_IL

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [15] = hr_HR

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [16] = hu_HU

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [17] = it_IT

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [18] = ja_JP

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [19] = ko_KR

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [20] = nl_NL

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [21] = no_NO

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [22] = pl_PL

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [23] = pt_BR

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [24] = pt_PT

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [25] = ru_RU

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [26] = sk_SK

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [27] = sv_SE

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [28] = th_TH

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [29] = vi_VN

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [30] = zh_CN

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [31] = zh_TW

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [32] = tr_TR

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [33] = uk_UA

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [34] = ro_RO

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [35] = en_US

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [36] = nb_NO

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [37] = fr_MA

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [38] = en_IL

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Installed Locale  [39] = sl_SI

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Reordered Locale  [0] = nl_NL

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | config: Finding license info for payload: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | config: PayloadCode: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | config: Driver PayloadCode: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | config: Installed LicensingCode: V7{}AcrobatESR-12-Win-GM

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [BridgeTalkCode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [BridgeTalkCode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [ISO_TAGGING_DISABLED] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [EULA] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [Registration] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [Registration] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | config: Growl Notification is suppressed.

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [EULAForPassive] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [EULAForPassive] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.

02/08/18 09:24:36:251 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [SuiteFeatureCount] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:24:36:251 | [INFO] |  |  |  | AMT |  |  | 25108 | Application can be serialized (Non Passive App).

02/08/18 09:24:36:267 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 09:24:36:267 | [DEBUG] |  |  |  | config |  |  | 25108 | No nl_NL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 09:24:36:267 | [INFO] |  |  |  | config |  |  | 25108 | Setting current license to V7{}AcrobatESR-12-Win-GM [ALL]

02/08/18 09:24:36:267 | [INFO] |  |  |  | config |  |  | 25108 | Enigma Data Found from SLCache

02/08/18 09:24:36:267 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:24:36:267 | [INFO] |  |  |  | AMT |  |  | 25108 | Subsequent launch (serial [xxxxxxxxxxxxxxxxxxxxxxx]).

02/08/18 09:24:36:267 | [INFO] |  |  |  | AMT |  |  | 25108 | Application state initialized.  Obtaining Product License.

02/08/18 09:24:36:267 | [ERROR] |  |  |  | ASUFeatureParser |  |  | 25108 | Signature successfully validated for asu features

02/08/18 09:24:36:267 | [INFO] |  |  |  | ASUFeatureParser |  |  | 25108 | asu features file successfully loaded

02/08/18 09:24:36:267 | [INFO] |  |  |  | AMT |  |  | 25108 | ASU feature MMA_SSO enabled

02/08/18 09:24:36:267 | [INFO] |  |  |  | AMT |  |  | 25108 | ASU feature RES_ENABLED enabled

02/08/18 09:24:36:267 | [INFO] |  |  |  | AMT |  |  | 25108 | Obtaining client features from cache.

02/08/18 09:24:36:267 | [INFO] |  |  |  | AMT |  |  | 25108 | Residual mode is supported for this product

02/08/18 09:24:36:267 | [INFO] |  |  |  | AMT |  |  | 25108 | Obtaining client product info from cache.

02/08/18 09:24:36:267 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:24:36:267 | [DEBUG] |  |  |  | AMT |  |  | 25108 | Product can be used under a guest account

02/08/18 09:24:36:267 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:24:36:267 | [INFO] |  |  |  | AMT |  |  | 25108 | Running in PROV_APP

02/08/18 09:24:36:267 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [MediaTag] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:36:267 | [INFO] |  |  |  | config |  |  | 25108 | No media tag found for payload {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:24:36:267 | [INFO] |  |  |  | config |  |  | 25108 | Using default media policy RET

02/08/18 09:24:36:267 | [INFO] |  |  |  | EULA |  |  | 25108 | V7{}AcrobatESR-12-Win-GM

02/08/18 09:24:36:267 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | Called  GetLicenseAgreementDetails

02/08/18 09:24:36:267 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | Called  IsLicenseAgreementAccepted

02/08/18 09:24:36:267 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | passed type in IsLicenseAgreementAccepted 1

02/08/18 09:24:36:267 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | passed driverleid in IsLicenseAgreementAccepted V7{}AcrobatESR-12-Win-GM

02/08/18 09:24:36:267 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | passed version in IsLicenseAgreementAccepted 1000

02/08/18 09:24:36:283 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | file C:\Users\r91x00321\AppData\Local\Adobe\OOBE\_LicenseAgreement.xml doesn't exist in IsLicenseAgreementAccepted

02/08/18 09:24:36:283 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | return status from GetLicenseAgreementDetails is 3

02/08/18 09:24:36:283 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | Called  GetLicenseAgreementDetails

02/08/18 09:24:36:283 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | Called  IsLicenseAgreementAccepted

02/08/18 09:24:36:283 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | passed type in IsLicenseAgreementAccepted 1

02/08/18 09:24:36:283 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | passed driverleid in IsLicenseAgreementAccepted {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:24:36:283 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | passed version in IsLicenseAgreementAccepted 1000

02/08/18 09:24:36:283 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | file C:\Users\r91x00321\AppData\Local\Adobe\OOBE\_LicenseAgreement.xml doesn't exist in IsLicenseAgreementAccepted

02/08/18 09:24:36:283 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 25108 | return status from GetLicenseAgreementDetails is 3

02/08/18 09:24:36:283 | [INFO] |  |  |  | uiswitch |  |  | 25108 | Suppressing EULA display on requst

02/08/18 09:24:36:283 | [INFO] |  |  |  | AMT |  |  | 25108 | This is a subsequent launch. Deferring services.

02/08/18 09:24:36:283 | [INFO] |  |  |  | performance |  |  | 25108 | AMTObtainProductLicense took 49.387154 ms

02/08/18 09:24:41:165 | [INFO] |  |  |  | AMT |  |  | 25108 | Pre-Validating Product License.

02/08/18 09:24:41:337 | [INFO] |  |  |  | AMT |  |  | 25108 | Services not yet loaded in this session.

02/08/18 09:24:41:337 | [INFO] |  |  |  | AMT |  |  | 25108 | Loading services in background to get ready for Validate call.

02/08/18 09:24:41:337 | [DEBUG] |  |  |  | AMT |  |  | 25108 | Spawning background thread to load services.

02/08/18 09:24:41:337 | [INFO] |  |  |  | performance |  |  | 25108 | AMTPreValidateProductLicense took 176.275803 ms

02/08/18 09:24:41:337 | [INFO] |  |  |  | AMT |  |  | 34188 | Starting work on prevalidate thread.

02/08/18 09:24:41:477 | [INFO] |  |  |  | AMT |  |  | 34188 | RW check key updated !

02/08/18 09:24:41:477 | [INFO] |  |  |  | AMT |  |  | 34188 | AMT: PreValidating Product License.

02/08/18 09:24:41:477 | [INFO] |  |  |  | AMT |  |  | 34188 | Launch Workflow not yet done in this session.

02/08/18 09:24:41:477 | [INFO] |  |  |  | AMT |  |  | 34188 | Starting Background Subsequent Launch Workflow

02/08/18 09:24:41:477 | [INFO] |  |  |  | AMT |  |  | 34188 | Starting ALM workflow.

02/08/18 09:24:41:477 | [INFO] |  |  |  | AMT |  |  | 34188 | Initializing ALM for serialized activation.

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALMService |  |  | 34188 | Initializing as licensed app

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Start ALM 3.5 Release (build 3.5.2.0)

02/08/18 09:24:41:477 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Starting up SLCore 2.0 Release (build 2.0.1.360321).

02/08/18 09:24:41:477 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Service construction took 0.1 ms and succeed.

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: LEID passed V7{}AcrobatESR-12-Win-GM is used to configure SLCore = 0

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Host app is Licensable App

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Got DOM List from FA_Set

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Found LEID V7{}AcrobatESR-12-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Found LEID V7{}AcrobatESR-12-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT

02/08/18 09:24:41:477 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [MediaTag] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:41:477 | [INFO] |  |  |  | config |  |  | 34188 | No media tag found for payload {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:24:41:477 | [INFO] |  |  |  | config |  |  | 34188 | Using default media policy RET

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: MediaTagPolicy is RET

02/08/18 09:24:41:477 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [NTL_WO_SN] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Canonical LEID is V7{}AcrobatESR-12-Win-GM

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Driver LEID is V7{}AcrobatESR-12-Win-GM

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Set Running Locale to nl_NL

02/08/18 09:24:41:477 | [INFO] |  |  |  | AMT |  |  | 34188 | Performing ALM silent license verification.

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Validate license at Post-Chrome time, running locale is nl_NL

02/08/18 09:24:41:477 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Searching license for locale nl_NL ...

02/08/18 09:24:41:477 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 09:24:41:477 | [DEBUG] |  |  |  | config |  |  | 34188 | No nl_NL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 09:24:41:493 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | Failed to read value for key [910185056704396773844240] in hive [RejectedSNDomain_CS5] from cache : 769

02/08/18 09:24:41:493 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

02/08/18 09:24:41:493 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

02/08/18 09:24:41:493 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Found existing serialization under LEID V7{}AcrobatESR-12-Win-GM, the serial number locale is ALL

02/08/18 09:24:41:493 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: This is the running locale, stop the search

02/08/18 09:24:41:493 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 09:24:41:493 | [DEBUG] |  |  |  | config |  |  | 34188 | No nl_NL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 09:24:41:493 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | Failed to read value for key [910185056704396773844240] in hive [RejectedSNDomain_CS5] from cache : 769

02/08/18 09:24:41:493 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

02/08/18 09:24:41:493 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

02/08/18 09:24:41:493 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | Failed to read value for key [910185056704396773844240] in hive [RejectedSNDomain_CS5] from cache : 769

02/08/18 09:24:41:493 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | Failed to read value for key [910185056704396773844240] in hive [RejectedSNDomain_CS5] from cache : 769

02/08/18 09:24:41:493 | [INFO] |  |  |  | config |  |  | 34188 | Setting current license to V7{}AcrobatESR-12-Win-GM [ALL]

02/08/18 09:24:41:493 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Syncing to license store...

02/08/18 09:24:41:524 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Found server mkey.

02/08/18 09:24:41:555 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Loading license references...

02/08/18 09:24:41:571 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Found 1 license file(s)

02/08/18 09:24:41:571 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Parsing license file [202899997.lic] succeed.

02/08/18 09:24:41:571 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | License store synchronization took 79.9 ms and succeed.

02/08/18 09:24:41:571 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 09:24:41:571 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 09:24:41:571 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: License Is Valid.

02/08/18 09:24:41:571 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 09:24:41:602 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [PDApp_WF] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 09:24:41:602 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 09:24:41:602 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Performing Disabled Check

02/08/18 09:24:41:602 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Feature Acrobat_12.0 is enabled.

02/08/18 09:24:41:602 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Feature Acrobat_Base_12.0 is enabled.

02/08/18 09:24:41:602 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Feature Acrobat_Base_17.0 is enabled.

02/08/18 09:24:41:602 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Feature Acrobat_Distiller_12.0 is enabled.

02/08/18 09:24:41:602 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Feature Acrobat_Distiller_17.0 is enabled.

02/08/18 09:24:41:602 | [ERROR] |  |  |  | SLCoreService |  |  | 34188 | No value for key [DataColl] in user dictionary.

02/08/18 09:24:41:602 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: No data collection required

02/08/18 09:24:41:602 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Launching Silent Activator in Emergency Mode...

02/08/18 09:24:41:602 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Feature Acrobat_12.0 is enabled.

02/08/18 09:24:41:602 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Feature Acrobat_Base_12.0 is enabled.

02/08/18 09:24:41:602 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Feature Acrobat_Base_17.0 is enabled.

02/08/18 09:24:41:602 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Feature Acrobat_Distiller_12.0 is enabled.

02/08/18 09:24:41:602 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Feature Acrobat_Distiller_17.0 is enabled.

02/08/18 09:24:41:602 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [ALM_Info_S1] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] in cache : 519

02/08/18 09:24:41:618 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Performing Block Check

02/08/18 09:24:41:618 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 09:24:41:618 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Block Check ByPassed

02/08/18 09:24:41:618 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 09:24:41:680 | [INFO] |  |  |  | ALM |  |  | 34188 | _time_: (func: ALM_License_SilentValidate, duration: 0.203 sec)

02/08/18 09:24:41:680 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: ALM_License_SilentValidate return license status: Valid And Activated

02/08/18 09:24:41:680 | [INFO] |  |  |  | config |  |  | 34188 | Enigma Data Found from SLCache

02/08/18 09:24:41:711 | [INFO] |  |  |  | AMT |  |  | 34188 | Application licensing status has changed to activated.

02/08/18 09:24:41:711 | [INFO] |  |  |  | SLCoreService |  |  | 34188 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 09:24:41:711 | [INFO] |  |  |  | AMT |  |  | 34188 | License check shows serialized product is already activated.

02/08/18 09:24:41:711 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:24:41:711 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Entered ALM_NeedANAG

02/08/18 09:24:41:727 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [ADOBEID] in hive [910185056704396773844240] in cache : 519

02/08/18 09:24:41:727 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [ClaimStatus] in hive [910185056704396773844240] in cache : 519

02/08/18 09:24:41:727 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Exiting ALM_NeedANAG

02/08/18 09:24:41:727 | [INFO] |  |  |  | AMT |  |  | 34188 | Launching SA for activated scenario

02/08/18 09:24:41:727 | [DEBUG] |  |  |  | AMT |  |  | 34188 | Try-Buy Base URL overriden by URL from application.xml http://www.adobe.com/go/buyacrobatpro

02/08/18 09:24:41:727 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [NTL_WO_SN] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:24:41:727 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | Failed to read value for key [PersonGUIDWithAuthSource] in hive [D87B15112D32B735C0ED99BCA61DDAE59C44E4042C8E9CC77776D542ACD700296E8253D4AD3CCC] from cache : 769

02/08/18 09:24:41:727 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | Failed to read value for key [LineCV 15] in hive [D87B15112D32B735C0ED99BCA61DDAE59C44E4042C8E9CC77776D542ACD700296E8253D4AD3CCC] from cache : 769

02/08/18 09:24:41:727 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | Failed to read value for key [PersonGUID] in hive [D87B15112D32B735C0ED99BCA61DDAE59C44E4042C8E9CC77776D542ACD700296E8253D4AD3CCC] from cache : 769

02/08/18 09:24:41:727 | [INFO] |  |  |  | AMT |  |  | 34188 | Running in PROV_APP

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value WorkFlowType [SilentActivator]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value LaunchMode [postchrome]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value LastLoggedInPersonGUID []

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value LastLoggedInPersonGUIDWithAuthSource []

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value IsMultiUserSupported [true]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppName [Adobe Acrobat]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppPath

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppLaunchPath

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppRunningLEID [V7{}AcrobatESR-12-Win-GM]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppDriverLEID [V7{}AcrobatESR-12-Win-GM]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppLicensingLEID [V7{}AcrobatESR-12-Win-GM]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AdobeCode [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value DriverAdobeCode [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppAMTPath

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppDriverAMTPath

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppLicensingAMTPath

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppTrialSerialNumber [970787086814181497187627]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value ShowEULA [false]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value BuyURL [http://www.adobe.com/go/buyacrobatpro]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AdobeIDCreated [true]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppAMTBkGndFilePath

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppAMTLogoFilePath

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppAMTLicenseAFAQFilePath

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppAMTConnectionFAQFilePath

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppRunningLocale [nl_NL]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppListOfLocales [nl_NL]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppProcessID []

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value ProductID [16]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value ProductVersion [12.0]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value Platform [0]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value AppEULAFolderPath []

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value NoTrial [0]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value UpgradeCheckRequired [0]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value ExtendedProfileRegURL [http://www.adobe.com/go/gnavtray_myadobe_myinformation_nl?productID=16&release=12.0&platform=0&local...]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value ClaimSource [nag_trial]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value RefreshWF [0]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value TrialGrace [30]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value TrialLeft [30]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value ApplicationLaunchMode [LaunchMode_UI]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value RunInResidualMode [0]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Key Value ResidualModeSupported [1]

02/08/18 09:24:41:727 | [INFO] |  |  |  | uiswitch |  |  | 34188 | SilentActivator

02/08/18 09:24:41:743 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Silent Activator

02/08/18 09:24:41:743 | [INFO] |  |  |  | uiswitch |  |  | 34188 | Launched

02/08/18 09:24:41:743 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:41:743 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:41:743 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:41:743 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:41:743 | [WARN] |  |  |  | AUMService |  |  | 34188 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

02/08/18 09:24:41:743 | [DEBUG] |  |  |  | ServiceLoader |  |  | 34188 | looking for library C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\updaternotifications.dll

02/08/18 09:24:41:743 | [DEBUG] |  |  |  | ServiceLoader |  |  | 34188 | looking for library C:\Users\r91x00321\AppData\Local\microsoft\Windows\Temporary Internet Files\updaternotifications.dll

02/08/18 09:24:41:743 | [WARN] |  |  |  | ServiceLoader |  |  | 34188 | Failed to find updaternotifications.dll

02/08/18 09:24:41:743 | [INFO] |  |  |  | AUMService |  |  | 34188 | IsUpdaterEnabled call

02/08/18 09:24:41:743 | [DEBUG] |  |  |  | ServiceLoader |  |  | 34188 | Symbol UpdaterNotificationsIsUpdaterEnabled can't be found in library updaternotifications.dll because the library has not been added to the loader

02/08/18 09:24:41:743 | [INFO] |  |  |  | AUMService |  |  | 34188 | Could not load function UpdaterNotificationsIsUpdaterEnabled

02/08/18 09:24:41:743 | [INFO] |  |  |  | AUMService |  |  | 34188 | Notifications Release call

02/08/18 09:24:41:743 | [DEBUG] |  |  |  | ServiceLoader |  |  | 34188 | Symbol UpdaterNotificationsRelease can't be found in library updaternotifications.dll because the library has not been added to the loader

02/08/18 09:24:41:743 | [INFO] |  |  |  | AUMService |  |  | 34188 | Could not load function UpdaterNotificationsRelease

02/08/18 09:24:41:821 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Deactivation menu is enabled

02/08/18 09:24:41:883 | [INFO] |  |  |  | ALM |  |  | 34188 | _info_: Deactivation menu is enabled

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [ADOBEID] in hive [910185056704396773844240] in cache : 519

02/08/18 09:24:41:899 | [INFO] |  |  |  | AMT |  |  | 34188 | Completed Launch Workflow successfully.

02/08/18 09:24:41:899 | [INFO] |  |  |  | AMT |  |  | 34188 | Calling AUM API to create scheduler entry to be used by updater.

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:24:41:899 | [WARN] |  |  |  | AUMService |  |  | 34188 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | ServiceLoader |  |  | 34188 | looking for library C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\updaternotifications.dll

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | ServiceLoader |  |  | 34188 | looking for library C:\Users\r91x00321\AppData\Local\microsoft\Windows\Temporary Internet Files\updaternotifications.dll

02/08/18 09:24:41:899 | [WARN] |  |  |  | ServiceLoader |  |  | 34188 | Failed to find updaternotifications.dll

02/08/18 09:24:41:899 | [INFO] |  |  |  | AUMService |  |  | 34188 | IsUpdaterEnabled call

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | ServiceLoader |  |  | 34188 | Symbol UpdaterNotificationsIsUpdaterEnabled can't be found in library updaternotifications.dll because the library has not been added to the loader

02/08/18 09:24:41:899 | [INFO] |  |  |  | AUMService |  |  | 34188 | Could not load function UpdaterNotificationsIsUpdaterEnabled

02/08/18 09:24:41:899 | [INFO] |  |  |  | AMT |  |  | 34188 | Updater is not enabled by admin.

02/08/18 09:24:41:899 | [INFO] |  |  |  | AUMService |  |  | 34188 | Notifications Release call

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | ServiceLoader |  |  | 34188 | Symbol UpdaterNotificationsRelease can't be found in library updaternotifications.dll because the library has not been added to the loader

02/08/18 09:24:41:899 | [INFO] |  |  |  | AUMService |  |  | 34188 | Could not load function UpdaterNotificationsRelease

02/08/18 09:24:41:899 | [INFO] |  |  |  | AMT |  |  | 34188 | Checking client features against cache.

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | AMT |  |  | 34188 | Feature Acrobat_Base 12.0 is licensed (was licensed).

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | AMT |  |  | 34188 | Feature Acrobat_Professional 12.0 is unlicensed (was unlicensed).

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | AMT |  |  | 34188 | Feature Acrobat_Distiller 12.0 is licensed (was licensed).

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | AMT |  |  | 34188 | Feature AMT_SUBSCRIPTION 6.0 is unlicensed (was unlicensed).

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | AMT |  |  | 34188 | Feature AMT_ALLOW_DRAGDROP_INSTALL 3.0 is unlicensed (was unlicensed).

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | AMT |  |  | 34188 | Feature AMT_RESIDUAL_MODE 1.0 is unlicensed (was unlicensed).

02/08/18 09:24:41:899 | [INFO] |  |  |  | AMT |  |  | 34188 | Validating client product info against cache.

02/08/18 09:24:41:899 | [DEBUG] |  |  |  | PCDService |  |  | 34188 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:24:41:899 | [INFO] |  |  |  | AMT |  |  | 34188 | Remaining duration changed from (was -1, now 2831068800).

02/08/18 09:24:41:914 | [INFO] |  |  |  | AMT |  |  | 34188 | Starting Data Collection for SWTag_Init()

02/08/18 09:24:41:914 | [INFO] |  |  |  | AMT |  |  | 34188 | DoISOTagging() productCanonicalLEID = V7{}AcrobatESR-12-Win-GM;outMappedLEID =  V7{}AcrobatESR-12-Win-GM, unused = V7{}AcrobatESR-12-Win-GM

02/08/18 09:24:41:914 | [INFO] |  |  |  | AMT |  |  | 34188 | DoISOTagging() productPayloadCode = {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx};driverPayloadCode =  {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:24:41:914 | [INFO] |  |  |  | AMT |  |  | 34188 | SWTag_Init() Tags Arguments Adobe Acrobat; V7{}AcrobatESR-12-Win-GM; MUL

02/08/18 09:24:41:945 | [INFO] |  |  |  | AMT |  |  | 34188 | DoISOTagging() License Status = activated

02/08/18 09:24:41:945 | [INFO] |  |  |  | AMT |  |  | 34188 | DoISOTagging() Tags 910185056704396773844240; 12.0; VOLUME

02/08/18 09:24:41:945 | [INFO] |  |  |  | AMT |  |  | 34188 | DoISOTagging() Product Version 12; 0

02/08/18 09:24:41:945 | [INFO] |  |  |  | AMT |  |  | 34188 | AMT: Product License PreValidated.

02/08/18 09:24:41:945 | [INFO] |  |  |  | AMT |  |  | 34188 | Prevalidate indicates license is good and no UI required.

02/08/18 09:24:41:945 | [INFO] |  |  |  | performance |  |  | 34188 | PreValidate thread took 610.248657 ms

02/08/18 09:26:49:309 | [WARN] |  |  |  | PCDService |  |  | 25108 | Failed to remove key [LD_SESSION] in hive [970787086814181497187627]from cache : 769

02/08/18 09:26:49:309 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:26:49:309 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:26:49:309 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:26:49:309 | [DEBUG] |  |  |  | PCDService |  |  | 25108 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:26:49:309 | [WARN] |  |  |  | AUMService |  |  | 25108 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

02/08/18 09:26:49:309 | [DEBUG] |  |  |  | ServiceLoader |  |  | 25108 | looking for library C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\updaternotifications.dll

02/08/18 09:26:49:309 | [DEBUG] |  |  |  | ServiceLoader |  |  | 25108 | looking for library C:\Users\r91x00321\AppData\Local\microsoft\Windows\Temporary Internet Files\updaternotifications.dll

02/08/18 09:26:49:309 | [WARN] |  |  |  | ServiceLoader |  |  | 25108 | Failed to find updaternotifications.dll

02/08/18 09:26:49:309 | [INFO] |  |  |  | ALMService |  |  | 25108 | Terminating

02/08/18 09:26:49:309 | [INFO] |  |  |  | SLCoreService |  |  | 25108 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).

02/08/18 09:26:49:652 | [INFO] |  |  |  | SLCoreService |  |  | 25108 | Service destruction took 344.2 ms and succeed.

02/08/18 09:26:49:652 | [INFO] |  |  |  | ALM |  |  | 25108 | _info_: End ALM

02/08/18 09:26:49:652 | [INFO] |  |  |  | performance |  |  | 25108 | AMTReleaseProductLicense took 346.222412 ms

02/08/18 09:26:49:652 | [INFO] |  |  |  | AMT |  |  | 25108 | END SESSION.

02/08/18 09:27:19:518 | [INFO] |  |  |  | AMT |  |  | 41644 | START SESSION, library version 9.0.0.2,7.0

02/08/18 09:27:19:518 | [INFO] |  |  |  | AMT |  |  | 41644 | Initializing C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\

02/08/18 09:27:19:518 | [INFO] |  |  |  | AMT |  |  | 41644 | Adobe License Manager version 3.5 (build 2.0) RELEASE

02/08/18 09:27:19:518 | [INFO] |  |  |  | AMT |  |  | 41644 | Virtualization Turned off

02/08/18 09:27:19:518 | [INFO] |  |  |  | PCDService |  |  | 41644 | PCD Service in non-threaded mode

02/08/18 09:27:19:518 | [INFO] |  |  |  | performance |  |  | 41644 | AMTPreObtainProductLicense took 12.197328 ms

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | RW check key updated !

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | App Product Locale [0] = nl_NL

02/08/18 09:27:19:534 | [INFO] |  |  |  | config |  |  | 41644 | Loading configuration for C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT\application.xml

02/08/18 09:27:19:534 | [INFO] |  |  |  | config |  |  | 41644 | Found payload code {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:27:19:534 | [INFO] |  |  |  | PCDService |  |  | 41644 | found driver code {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:27:19:534 | [INFO] |  |  |  | config |  |  | 41644 | config: Host app was installed, using installed license configuration.

02/08/18 09:27:19:534 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [FLMap] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] in cache : 519

02/08/18 09:27:19:534 | [WARN] |  |  |  | config |  |  | 41644 | Setting current license to the driver at startup because no mapping was found.

02/08/18 09:27:19:534 | [INFO] |  |  |  | config |  |  | 41644 | Setting current license to V7{}AcrobatESR-12-Win-GM [ALL]

02/08/18 09:27:19:534 | [INFO] |  |  |  | config |  |  | 41644 | payload code: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:27:19:534 | [INFO] |  |  |  | config |  |  | 41644 | driver payload code: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:27:19:534 | [INFO] |  |  |  | config |  |  | 41644 | driver licensing code: V7{}AcrobatESR-12-Win-GM

02/08/18 09:27:19:534 | [INFO] |  |  |  | config |  |  | 41644 | current licensing code: V7{}AcrobatESR-12-Win-GM

02/08/18 09:27:19:534 | [INFO] |  |  |  | config |  |  | 41644 | current locale code: ALL

02/08/18 09:27:19:534 | [INFO] |  |  |  | config |  |  | 41644 | Done loading configuration

02/08/18 09:27:19:534 | [INFO] |  |  |  | config |  |  | 41644 | Setting insalled locales

02/08/18 09:27:19:534 | [INFO] |  |  |  | config |  |  | 41644 | Changing locale to "nl_NL" because old locale "" is not in the new list of installed languages

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [0] = ar_AE

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [1] = cs_CZ

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [2] = da_DK

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [3] = de_DE

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [4] = el_GR

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [5] = en_AE

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [6] = en_INT

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [7] = en_US

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [8] = es_ES

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [9] = es_ES

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [10] = fi_FI

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [11] = fr_FR

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [12] = fr_FR

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [13] = fr_FR

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [14] = he_IL

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [15] = hr_HR

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [16] = hu_HU

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [17] = it_IT

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [18] = ja_JP

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [19] = ko_KR

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [20] = nl_NL

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [21] = no_NO

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [22] = pl_PL

02/08/18 09:27:19:534 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [23] = pt_BR

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [24] = pt_PT

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [25] = ru_RU

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [26] = sk_SK

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [27] = sv_SE

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [28] = th_TH

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [29] = vi_VN

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [30] = zh_CN

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [31] = zh_TW

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [32] = tr_TR

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [33] = uk_UA

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [34] = ro_RO

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [35] = en_US

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [36] = nb_NO

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [37] = fr_MA

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [38] = en_IL

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Installed Locale  [39] = sl_SI

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Reordered Locale  [0] = nl_NL

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | config: Finding license info for payload: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | config: PayloadCode: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | config: Driver PayloadCode: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | config: Installed LicensingCode: V7{}AcrobatESR-12-Win-GM

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [BridgeTalkCode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [BridgeTalkCode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [ISO_TAGGING_DISABLED] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [EULA] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [Registration] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [Registration] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | config: Growl Notification is suppressed.

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [EULAForPassive] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [EULAForPassive] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [SuiteFeatureCount] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Application can be serialized (Non Passive App).

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | config |  |  | 41644 | No nl_NL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 09:27:19:549 | [INFO] |  |  |  | config |  |  | 41644 | Setting current license to V7{}AcrobatESR-12-Win-GM [ALL]

02/08/18 09:27:19:549 | [INFO] |  |  |  | config |  |  | 41644 | Enigma Data Found from SLCache

02/08/18 09:27:19:549 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Subsequent launch (serial [xxxxxxxxxxxxxxxxxxxxxxx]).

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Application state initialized.  Obtaining Product License.

02/08/18 09:27:19:549 | [ERROR] |  |  |  | ASUFeatureParser |  |  | 41644 | Signature successfully validated for asu features

02/08/18 09:27:19:549 | [INFO] |  |  |  | ASUFeatureParser |  |  | 41644 | asu features file successfully loaded

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | ASU feature MMA_SSO enabled

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | ASU feature RES_ENABLED enabled

02/08/18 09:27:19:549 | [INFO] |  |  |  | AMT |  |  | 41644 | Obtaining client features from cache.

02/08/18 09:27:19:565 | [INFO] |  |  |  | AMT |  |  | 41644 | Residual mode is supported for this product

02/08/18 09:27:19:565 | [INFO] |  |  |  | AMT |  |  | 41644 | Obtaining client product info from cache.

02/08/18 09:27:19:565 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:27:19:565 | [DEBUG] |  |  |  | AMT |  |  | 41644 | Product can be used under a guest account

02/08/18 09:27:19:565 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 09:27:19:565 | [INFO] |  |  |  | AMT |  |  | 41644 | Running in PROV_APP

02/08/18 09:27:19:565 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [MediaTag] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:19:565 | [INFO] |  |  |  | config |  |  | 41644 | No media tag found for payload {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:27:19:565 | [INFO] |  |  |  | config |  |  | 41644 | Using default media policy RET

02/08/18 09:27:19:565 | [INFO] |  |  |  | EULA |  |  | 41644 | V7{}AcrobatESR-12-Win-GM

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | Called  GetLicenseAgreementDetails

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | Called  IsLicenseAgreementAccepted

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | passed type in IsLicenseAgreementAccepted 1

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | passed driverleid in IsLicenseAgreementAccepted V7{}AcrobatESR-12-Win-GM

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | passed version in IsLicenseAgreementAccepted 1000

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | file C:\Users\r91x00321\AppData\Local\Adobe\OOBE\_LicenseAgreement.xml doesn't exist in IsLicenseAgreementAccepted

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | return status from GetLicenseAgreementDetails is 3

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | Called  GetLicenseAgreementDetails

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | Called  IsLicenseAgreementAccepted

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | passed type in IsLicenseAgreementAccepted 1

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | passed driverleid in IsLicenseAgreementAccepted {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | passed version in IsLicenseAgreementAccepted 1000

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | file C:\Users\r91x00321\AppData\Local\Adobe\OOBE\_LicenseAgreement.xml doesn't exist in IsLicenseAgreementAccepted

02/08/18 09:27:19:565 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 41644 | return status from GetLicenseAgreementDetails is 3

02/08/18 09:27:19:565 | [INFO] |  |  |  | uiswitch |  |  | 41644 | Suppressing EULA display on requst

02/08/18 09:27:19:565 | [INFO] |  |  |  | AMT |  |  | 41644 | This is a subsequent launch. Deferring services.

02/08/18 09:27:19:565 | [INFO] |  |  |  | performance |  |  | 41644 | AMTObtainProductLicense took 64.869362 ms

02/08/18 09:27:32:566 | [WARN] |  |  |  | PCDService |  |  | 41644 | Failed to remove key [LD_SESSION] in hive [970787086814181497187627]from cache : 769

02/08/18 09:27:32:566 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:32:566 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:32:566 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:32:566 | [DEBUG] |  |  |  | PCDService |  |  | 41644 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 09:27:32:566 | [WARN] |  |  |  | AUMService |  |  | 41644 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

02/08/18 09:27:32:566 | [DEBUG] |  |  |  | ServiceLoader |  |  | 41644 | looking for library C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\updaternotifications.dll

02/08/18 09:27:32:566 | [DEBUG] |  |  |  | ServiceLoader |  |  | 41644 | looking for library \\rnupnetapp01\users$\R91X00321\Windows\Desktop\updaternotifications.dll

02/08/18 09:27:32:566 | [WARN] |  |  |  | ServiceLoader |  |  | 41644 | Failed to find updaternotifications.dll

02/08/18 09:27:32:566 | [INFO] |  |  |  | performance |  |  | 41644 | AMTReleaseProductLicense took 3.384896 ms

02/08/18 09:27:32:566 | [INFO] |  |  |  | AMT |  |  | 41644 | END SESSION.

02/08/18 10:06:18:120 | [INFO] |  |  |  | AMT |  |  | 6520 | START SESSION, library version 9.0.0.2,7.0

02/08/18 10:06:18:120 | [INFO] |  |  |  | AMT |  |  | 6520 | Initializing C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\

02/08/18 10:06:18:120 | [INFO] |  |  |  | AMT |  |  | 6520 | Adobe License Manager version 3.5 (build 2.0) RELEASE

02/08/18 10:06:18:120 | [INFO] |  |  |  | AMT |  |  | 6520 | Virtualization Turned off

02/08/18 10:06:18:120 | [INFO] |  |  |  | PCDService |  |  | 6520 | PCD Service in non-threaded mode

02/08/18 10:06:18:120 | [INFO] |  |  |  | performance |  |  | 6520 | AMTPreObtainProductLicense took 11.635600 ms

02/08/18 10:06:22:940 | [INFO] |  |  |  | AMT |  |  | 6520 | RW check key updated !

02/08/18 10:06:22:940 | [INFO] |  |  |  | AMT |  |  | 6520 | App Product Locale [0] = nl_NL

02/08/18 10:06:22:940 | [INFO] |  |  |  | config |  |  | 6520 | Loading configuration for C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT\application.xml

02/08/18 10:06:22:940 | [INFO] |  |  |  | config |  |  | 6520 | Found payload code {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 10:06:22:940 | [INFO] |  |  |  | PCDService |  |  | 6520 | found driver code {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 10:06:22:940 | [INFO] |  |  |  | config |  |  | 6520 | config: Host app was installed, using installed license configuration.

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [FLMap] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] in cache : 519

02/08/18 10:06:22:955 | [WARN] |  |  |  | config |  |  | 6520 | Setting current license to the driver at startup because no mapping was found.

02/08/18 10:06:22:955 | [INFO] |  |  |  | config |  |  | 6520 | Setting current license to V7{}AcrobatESR-12-Win-GM [ALL]

02/08/18 10:06:22:955 | [INFO] |  |  |  | config |  |  | 6520 | payload code: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 10:06:22:955 | [INFO] |  |  |  | config |  |  | 6520 | driver payload code: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 10:06:22:955 | [INFO] |  |  |  | config |  |  | 6520 | driver licensing code: V7{}AcrobatESR-12-Win-GM

02/08/18 10:06:22:955 | [INFO] |  |  |  | config |  |  | 6520 | current licensing code: V7{}AcrobatESR-12-Win-GM

02/08/18 10:06:22:955 | [INFO] |  |  |  | config |  |  | 6520 | current locale code: ALL

02/08/18 10:06:22:955 | [INFO] |  |  |  | config |  |  | 6520 | Done loading configuration

02/08/18 10:06:22:955 | [INFO] |  |  |  | config |  |  | 6520 | Setting insalled locales

02/08/18 10:06:22:955 | [INFO] |  |  |  | config |  |  | 6520 | Changing locale to "nl_NL" because old locale "" is not in the new list of installed languages

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [0] = ar_AE

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [1] = cs_CZ

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [2] = da_DK

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [3] = de_DE

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [4] = el_GR

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [5] = en_AE

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [6] = en_INT

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [7] = en_US

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [8] = es_ES

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [9] = es_ES

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [10] = fi_FI

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [11] = fr_FR

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [12] = fr_FR

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [13] = fr_FR

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [14] = he_IL

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [15] = hr_HR

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [16] = hu_HU

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [17] = it_IT

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [18] = ja_JP

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [19] = ko_KR

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [20] = nl_NL

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [21] = no_NO

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [22] = pl_PL

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [23] = pt_BR

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [24] = pt_PT

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [25] = ru_RU

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [26] = sk_SK

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [27] = sv_SE

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [28] = th_TH

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [29] = vi_VN

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [30] = zh_CN

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [31] = zh_TW

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [32] = tr_TR

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [33] = uk_UA

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [34] = ro_RO

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [35] = en_US

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [36] = nb_NO

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [37] = fr_MA

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [38] = en_IL

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Installed Locale  [39] = sl_SI

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Reordered Locale  [0] = nl_NL

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | config: Finding license info for payload: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | config: PayloadCode: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | config: Driver PayloadCode: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | config: Installed LicensingCode: V7{}AcrobatESR-12-Win-GM

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [BridgeTalkCode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [BridgeTalkCode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [ISO_TAGGING_DISABLED] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [EULA] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [Registration] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [Registration] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | config: Growl Notification is suppressed.

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [EULAForPassive] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [EULAForPassive] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.

02/08/18 10:06:22:955 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [SuiteFeatureCount] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 10:06:22:955 | [INFO] |  |  |  | AMT |  |  | 6520 | Application can be serialized (Non Passive App).

02/08/18 10:06:22:971 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 10:06:22:971 | [DEBUG] |  |  |  | config |  |  | 6520 | No nl_NL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 10:06:22:971 | [INFO] |  |  |  | config |  |  | 6520 | Setting current license to V7{}AcrobatESR-12-Win-GM [ALL]

02/08/18 10:06:22:971 | [INFO] |  |  |  | config |  |  | 6520 | Enigma Data Found from SLCache

02/08/18 10:06:22:971 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 10:06:22:971 | [INFO] |  |  |  | AMT |  |  | 6520 | Subsequent launch (serial [xxxxxxxxxxxxxxxxxxxxxxx]).

02/08/18 10:06:22:971 | [INFO] |  |  |  | AMT |  |  | 6520 | Application state initialized.  Obtaining Product License.

02/08/18 10:06:22:971 | [ERROR] |  |  |  | ASUFeatureParser |  |  | 6520 | Signature successfully validated for asu features

02/08/18 10:06:22:971 | [INFO] |  |  |  | ASUFeatureParser |  |  | 6520 | asu features file successfully loaded

02/08/18 10:06:22:971 | [INFO] |  |  |  | AMT |  |  | 6520 | ASU feature MMA_SSO enabled

02/08/18 10:06:22:971 | [INFO] |  |  |  | AMT |  |  | 6520 | ASU feature RES_ENABLED enabled

02/08/18 10:06:22:971 | [INFO] |  |  |  | AMT |  |  | 6520 | Obtaining client features from cache.

02/08/18 10:06:22:971 | [INFO] |  |  |  | AMT |  |  | 6520 | Residual mode is supported for this product

02/08/18 10:06:22:971 | [INFO] |  |  |  | AMT |  |  | 6520 | Obtaining client product info from cache.

02/08/18 10:06:22:971 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 10:06:22:971 | [DEBUG] |  |  |  | AMT |  |  | 6520 | Product can be used under a guest account

02/08/18 10:06:22:971 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 10:06:22:971 | [INFO] |  |  |  | AMT |  |  | 6520 | Running in PROV_APP

02/08/18 10:06:22:971 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [MediaTag] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:22:971 | [INFO] |  |  |  | config |  |  | 6520 | No media tag found for payload {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 10:06:22:971 | [INFO] |  |  |  | config |  |  | 6520 | Using default media policy RET

02/08/18 10:06:22:987 | [INFO] |  |  |  | EULA |  |  | 6520 | V7{}AcrobatESR-12-Win-GM

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | Called  GetLicenseAgreementDetails

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | Called  IsLicenseAgreementAccepted

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | passed type in IsLicenseAgreementAccepted 1

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | passed driverleid in IsLicenseAgreementAccepted V7{}AcrobatESR-12-Win-GM

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | passed version in IsLicenseAgreementAccepted 1000

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | file C:\Users\r91x00321\AppData\Local\Adobe\OOBE\_LicenseAgreement.xml doesn't exist in IsLicenseAgreementAccepted

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | return status from GetLicenseAgreementDetails is 3

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | Called  GetLicenseAgreementDetails

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | Called  IsLicenseAgreementAccepted

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | passed type in IsLicenseAgreementAccepted 1

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | passed driverleid in IsLicenseAgreementAccepted {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | passed version in IsLicenseAgreementAccepted 1000

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | file C:\Users\r91x00321\AppData\Local\Adobe\OOBE\_LicenseAgreement.xml doesn't exist in IsLicenseAgreementAccepted

02/08/18 10:06:22:987 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 6520 | return status from GetLicenseAgreementDetails is 3

02/08/18 10:06:22:987 | [INFO] |  |  |  | uiswitch |  |  | 6520 | Suppressing EULA display on requst

02/08/18 10:06:22:987 | [INFO] |  |  |  | AMT |  |  | 6520 | This is a subsequent launch. Deferring services.

02/08/18 10:06:22:987 | [INFO] |  |  |  | performance |  |  | 6520 | AMTObtainProductLicense took 50.414673 ms

02/08/18 10:06:27:869 | [INFO] |  |  |  | AMT |  |  | 6520 | Pre-Validating Product License.

02/08/18 10:06:28:056 | [INFO] |  |  |  | AMT |  |  | 6520 | Services not yet loaded in this session.

02/08/18 10:06:28:056 | [INFO] |  |  |  | AMT |  |  | 6520 | Loading services in background to get ready for Validate call.

02/08/18 10:06:28:056 | [DEBUG] |  |  |  | AMT |  |  | 6520 | Spawning background thread to load services.

02/08/18 10:06:28:056 | [INFO] |  |  |  | performance |  |  | 6520 | AMTPreValidateProductLicense took 194.176437 ms

02/08/18 10:06:28:056 | [INFO] |  |  |  | AMT |  |  | 33184 | Starting work on prevalidate thread.

02/08/18 10:06:28:228 | [INFO] |  |  |  | AMT |  |  | 33184 | RW check key updated !

02/08/18 10:06:28:228 | [INFO] |  |  |  | AMT |  |  | 33184 | AMT: PreValidating Product License.

02/08/18 10:06:28:228 | [INFO] |  |  |  | AMT |  |  | 33184 | Launch Workflow not yet done in this session.

02/08/18 10:06:28:228 | [INFO] |  |  |  | AMT |  |  | 33184 | Starting Background Subsequent Launch Workflow

02/08/18 10:06:28:228 | [INFO] |  |  |  | AMT |  |  | 33184 | Starting ALM workflow.

02/08/18 10:06:28:228 | [INFO] |  |  |  | AMT |  |  | 33184 | Initializing ALM for serialized activation.

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALMService |  |  | 33184 | Initializing as licensed app

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Start ALM 3.5 Release (build 3.5.2.0)

02/08/18 10:06:28:228 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Starting up SLCore 2.0 Release (build 2.0.1.360321).

02/08/18 10:06:28:228 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Service construction took 0.1 ms and succeed.

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: LEID passed V7{}AcrobatESR-12-Win-GM is used to configure SLCore = 0

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Host app is Licensable App

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Got DOM List from FA_Set

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Found LEID V7{}AcrobatESR-12-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Found LEID V7{}AcrobatESR-12-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT

02/08/18 10:06:28:228 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [MediaTag] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:28:228 | [INFO] |  |  |  | config |  |  | 33184 | No media tag found for payload {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 10:06:28:228 | [INFO] |  |  |  | config |  |  | 33184 | Using default media policy RET

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: MediaTagPolicy is RET

02/08/18 10:06:28:228 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [NTL_WO_SN] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Canonical LEID is V7{}AcrobatESR-12-Win-GM

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Driver LEID is V7{}AcrobatESR-12-Win-GM

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Set Running Locale to nl_NL

02/08/18 10:06:28:228 | [INFO] |  |  |  | AMT |  |  | 33184 | Performing ALM silent license verification.

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Validate license at Post-Chrome time, running locale is nl_NL

02/08/18 10:06:28:228 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Searching license for locale nl_NL ...

02/08/18 10:06:28:228 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 10:06:28:228 | [DEBUG] |  |  |  | config |  |  | 33184 | No nl_NL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 10:06:28:243 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | Failed to read value for key [910185056704396773844240] in hive [RejectedSNDomain_CS5] from cache : 769

02/08/18 10:06:28:243 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

02/08/18 10:06:28:243 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

02/08/18 10:06:28:243 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Found existing serialization under LEID V7{}AcrobatESR-12-Win-GM, the serial number locale is ALL

02/08/18 10:06:28:243 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: This is the running locale, stop the search

02/08/18 10:06:28:243 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 10:06:28:243 | [DEBUG] |  |  |  | config |  |  | 33184 | No nl_NL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 10:06:28:243 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | Failed to read value for key [910185056704396773844240] in hive [RejectedSNDomain_CS5] from cache : 769

02/08/18 10:06:28:243 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

02/08/18 10:06:28:243 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

02/08/18 10:06:28:243 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | Failed to read value for key [910185056704396773844240] in hive [RejectedSNDomain_CS5] from cache : 769

02/08/18 10:06:28:243 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | Failed to read value for key [910185056704396773844240] in hive [RejectedSNDomain_CS5] from cache : 769

02/08/18 10:06:28:243 | [INFO] |  |  |  | config |  |  | 33184 | Setting current license to V7{}AcrobatESR-12-Win-GM [ALL]

02/08/18 10:06:28:243 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Syncing to license store...

02/08/18 10:06:28:275 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Found server mkey.

02/08/18 10:06:28:321 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Loading license references...

02/08/18 10:06:28:321 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Found 1 license file(s)

02/08/18 10:06:28:337 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Parsing license file [202899997.lic] succeed.

02/08/18 10:06:28:337 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | License store synchronization took 88.3 ms and succeed.

02/08/18 10:06:28:337 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 10:06:28:337 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 10:06:28:337 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: License Is Valid.

02/08/18 10:06:28:337 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 10:06:28:353 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [PDApp_WF] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 10:06:28:353 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 10:06:28:353 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Performing Disabled Check

02/08/18 10:06:28:353 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Feature Acrobat_12.0 is enabled.

02/08/18 10:06:28:353 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Feature Acrobat_Base_12.0 is enabled.

02/08/18 10:06:28:353 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Feature Acrobat_Base_17.0 is enabled.

02/08/18 10:06:28:353 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Feature Acrobat_Distiller_12.0 is enabled.

02/08/18 10:06:28:353 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Feature Acrobat_Distiller_17.0 is enabled.

02/08/18 10:06:28:353 | [ERROR] |  |  |  | SLCoreService |  |  | 33184 | No value for key [DataColl] in user dictionary.

02/08/18 10:06:28:353 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: No data collection required

02/08/18 10:06:28:353 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Launching Silent Activator in Emergency Mode...

02/08/18 10:06:28:353 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Feature Acrobat_12.0 is enabled.

02/08/18 10:06:28:353 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Feature Acrobat_Base_12.0 is enabled.

02/08/18 10:06:28:353 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Feature Acrobat_Base_17.0 is enabled.

02/08/18 10:06:28:353 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Feature Acrobat_Distiller_12.0 is enabled.

02/08/18 10:06:28:353 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Feature Acrobat_Distiller_17.0 is enabled.

02/08/18 10:06:28:368 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [ALM_Info_S1] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] in cache : 519

02/08/18 10:06:28:368 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Performing Block Check

02/08/18 10:06:28:368 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 10:06:28:368 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Block Check ByPassed

02/08/18 10:06:28:384 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 10:06:28:446 | [INFO] |  |  |  | ALM |  |  | 33184 | _time_: (func: ALM_License_SilentValidate, duration: 0.218 sec)

02/08/18 10:06:28:446 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: ALM_License_SilentValidate return license status: Valid And Activated

02/08/18 10:06:28:462 | [INFO] |  |  |  | config |  |  | 33184 | Enigma Data Found from SLCache

02/08/18 10:06:28:477 | [INFO] |  |  |  | AMT |  |  | 33184 | Application licensing status has changed to activated.

02/08/18 10:06:28:477 | [INFO] |  |  |  | SLCoreService |  |  | 33184 | Query license: type = 3, duration = permanent, remaining = permanent.

02/08/18 10:06:28:493 | [INFO] |  |  |  | AMT |  |  | 33184 | License check shows serialized product is already activated.

02/08/18 10:06:28:493 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 10:06:28:493 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Entered ALM_NeedANAG

02/08/18 10:06:28:493 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [ADOBEID] in hive [910185056704396773844240] in cache : 519

02/08/18 10:06:28:493 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [ClaimStatus] in hive [910185056704396773844240] in cache : 519

02/08/18 10:06:28:493 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Exiting ALM_NeedANAG

02/08/18 10:06:28:493 | [INFO] |  |  |  | AMT |  |  | 33184 | Launching SA for activated scenario

02/08/18 10:06:28:493 | [DEBUG] |  |  |  | AMT |  |  | 33184 | Try-Buy Base URL overriden by URL from application.xml http://www.adobe.com/go/buyacrobatpro

02/08/18 10:06:28:493 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [NTL_WO_SN] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 10:06:28:493 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | Failed to read value for key [PersonGUIDWithAuthSource] in hive [D87B15112D32B735C0ED99BCA61DDAE59C44E4042C8E9CC77776D542ACD700296E8253D4AD3CCC] from cache : 769

02/08/18 10:06:28:493 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | Failed to read value for key [LineCV 15] in hive [D87B15112D32B735C0ED99BCA61DDAE59C44E4042C8E9CC77776D542ACD700296E8253D4AD3CCC] from cache : 769

02/08/18 10:06:28:493 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | Failed to read value for key [PersonGUID] in hive [D87B15112D32B735C0ED99BCA61DDAE59C44E4042C8E9CC77776D542ACD700296E8253D4AD3CCC] from cache : 769

02/08/18 10:06:28:493 | [INFO] |  |  |  | AMT |  |  | 33184 | Running in PROV_APP

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value WorkFlowType [SilentActivator]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value LaunchMode [postchrome]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value LastLoggedInPersonGUID []

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value LastLoggedInPersonGUIDWithAuthSource []

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value IsMultiUserSupported [true]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppName [Adobe Acrobat]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppPath

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppLaunchPath

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppRunningLEID [V7{}AcrobatESR-12-Win-GM]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppDriverLEID [V7{}AcrobatESR-12-Win-GM]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppLicensingLEID [V7{}AcrobatESR-12-Win-GM]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AdobeCode [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value DriverAdobeCode [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppAMTPath

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppDriverAMTPath

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppLicensingAMTPath

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppTrialSerialNumber [970787086814181497187627]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value ShowEULA [false]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value BuyURL [http://www.adobe.com/go/buyacrobatpro]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AdobeIDCreated [true]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppAMTBkGndFilePath

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppAMTLogoFilePath

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppAMTLicenseAFAQFilePath

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppAMTConnectionFAQFilePath

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppRunningLocale [nl_NL]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppListOfLocales [nl_NL]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppProcessID []

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value ProductID [16]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value ProductVersion [12.0]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value Platform [0]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value AppEULAFolderPath []

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value NoTrial [0]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value UpgradeCheckRequired [0]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value ExtendedProfileRegURL [http://www.adobe.com/go/gnavtray_myadobe_myinformation_nl?productID=16&release=12.0&platform=0&local...]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value ClaimSource [nag_trial]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value RefreshWF [0]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value TrialGrace [30]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value TrialLeft [30]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value ApplicationLaunchMode [LaunchMode_UI]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value RunInResidualMode [0]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Key Value ResidualModeSupported [1]

02/08/18 10:06:28:493 | [INFO] |  |  |  | uiswitch |  |  | 33184 | SilentActivator

02/08/18 10:06:28:524 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Silent Activator

02/08/18 10:06:28:524 | [INFO] |  |  |  | uiswitch |  |  | 33184 | Launched

02/08/18 10:06:28:524 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:28:524 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:28:524 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:28:524 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:28:524 | [WARN] |  |  |  | AUMService |  |  | 33184 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

02/08/18 10:06:28:524 | [DEBUG] |  |  |  | ServiceLoader |  |  | 33184 | looking for library C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\updaternotifications.dll

02/08/18 10:06:28:524 | [DEBUG] |  |  |  | ServiceLoader |  |  | 33184 | looking for library C:\Users\r91x00321\AppData\Local\microsoft\Windows\Temporary Internet Files\updaternotifications.dll

02/08/18 10:06:28:524 | [WARN] |  |  |  | ServiceLoader |  |  | 33184 | Failed to find updaternotifications.dll

02/08/18 10:06:28:524 | [INFO] |  |  |  | AUMService |  |  | 33184 | IsUpdaterEnabled call

02/08/18 10:06:28:524 | [DEBUG] |  |  |  | ServiceLoader |  |  | 33184 | Symbol UpdaterNotificationsIsUpdaterEnabled can't be found in library updaternotifications.dll because the library has not been added to the loader

02/08/18 10:06:28:524 | [INFO] |  |  |  | AUMService |  |  | 33184 | Could not load function UpdaterNotificationsIsUpdaterEnabled

02/08/18 10:06:28:524 | [INFO] |  |  |  | AUMService |  |  | 33184 | Notifications Release call

02/08/18 10:06:28:524 | [DEBUG] |  |  |  | ServiceLoader |  |  | 33184 | Symbol UpdaterNotificationsRelease can't be found in library updaternotifications.dll because the library has not been added to the loader

02/08/18 10:06:28:524 | [INFO] |  |  |  | AUMService |  |  | 33184 | Could not load function UpdaterNotificationsRelease

02/08/18 10:06:28:587 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Deactivation menu is enabled

02/08/18 10:06:28:649 | [INFO] |  |  |  | ALM |  |  | 33184 | _info_: Deactivation menu is enabled

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [ADOBEID] in hive [910185056704396773844240] in cache : 519

02/08/18 10:06:28:665 | [INFO] |  |  |  | AMT |  |  | 33184 | Completed Launch Workflow successfully.

02/08/18 10:06:28:665 | [INFO] |  |  |  | AMT |  |  | 33184 | Calling AUM API to create scheduler entry to be used by updater.

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 10:06:28:665 | [WARN] |  |  |  | AUMService |  |  | 33184 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | ServiceLoader |  |  | 33184 | looking for library C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\updaternotifications.dll

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | ServiceLoader |  |  | 33184 | looking for library C:\Users\r91x00321\AppData\Local\microsoft\Windows\Temporary Internet Files\updaternotifications.dll

02/08/18 10:06:28:665 | [WARN] |  |  |  | ServiceLoader |  |  | 33184 | Failed to find updaternotifications.dll

02/08/18 10:06:28:665 | [INFO] |  |  |  | AUMService |  |  | 33184 | IsUpdaterEnabled call

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | ServiceLoader |  |  | 33184 | Symbol UpdaterNotificationsIsUpdaterEnabled can't be found in library updaternotifications.dll because the library has not been added to the loader

02/08/18 10:06:28:665 | [INFO] |  |  |  | AUMService |  |  | 33184 | Could not load function UpdaterNotificationsIsUpdaterEnabled

02/08/18 10:06:28:665 | [INFO] |  |  |  | AMT |  |  | 33184 | Updater is not enabled by admin.

02/08/18 10:06:28:665 | [INFO] |  |  |  | AUMService |  |  | 33184 | Notifications Release call

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | ServiceLoader |  |  | 33184 | Symbol UpdaterNotificationsRelease can't be found in library updaternotifications.dll because the library has not been added to the loader

02/08/18 10:06:28:665 | [INFO] |  |  |  | AUMService |  |  | 33184 | Could not load function UpdaterNotificationsRelease

02/08/18 10:06:28:665 | [INFO] |  |  |  | AMT |  |  | 33184 | Checking client features against cache.

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | AMT |  |  | 33184 | Feature Acrobat_Base 12.0 is licensed (was licensed).

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | AMT |  |  | 33184 | Feature Acrobat_Professional 12.0 is unlicensed (was unlicensed).

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | AMT |  |  | 33184 | Feature Acrobat_Distiller 12.0 is licensed (was licensed).

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | AMT |  |  | 33184 | Feature AMT_SUBSCRIPTION 6.0 is unlicensed (was unlicensed).

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | AMT |  |  | 33184 | Feature AMT_ALLOW_DRAGDROP_INSTALL 3.0 is unlicensed (was unlicensed).

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | AMT |  |  | 33184 | Feature AMT_REDUCED_TRIAL_NAGS_NONE 1.0 is unlicensed (was unlicensed).

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | AMT |  |  | 33184 | Feature AMT_RESIDUAL_MODE 1.0 is unlicensed (was unlicensed).

02/08/18 10:06:28:665 | [INFO] |  |  |  | AMT |  |  | 33184 | Validating client product info against cache.

02/08/18 10:06:28:665 | [DEBUG] |  |  |  | PCDService |  |  | 33184 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 10:06:28:665 | [INFO] |  |  |  | AMT |  |  | 33184 | Remaining duration changed from (was -1, now 2831068800).

02/08/18 10:06:28:680 | [INFO] |  |  |  | AMT |  |  | 33184 | Starting Data Collection for SWTag_Init()

02/08/18 10:06:28:680 | [INFO] |  |  |  | AMT |  |  | 33184 | DoISOTagging() productCanonicalLEID = V7{}AcrobatESR-12-Win-GM;outMappedLEID =  V7{}AcrobatESR-12-Win-GM, unused = V7{}AcrobatESR-12-Win-GM

02/08/18 10:06:28:680 | [INFO] |  |  |  | AMT |  |  | 33184 | DoISOTagging() productPayloadCode = {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx};driverPayloadCode =  {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 10:06:28:680 | [INFO] |  |  |  | AMT |  |  | 33184 | SWTag_Init() Tags Arguments Adobe Acrobat; V7{}AcrobatESR-12-Win-GM; MUL

02/08/18 10:06:28:711 | [INFO] |  |  |  | AMT |  |  | 33184 | DoISOTagging() License Status = activated

02/08/18 10:06:28:711 | [INFO] |  |  |  | AMT |  |  | 33184 | DoISOTagging() Tags 910185056704396773844240; 12.0; VOLUME

02/08/18 10:06:28:711 | [INFO] |  |  |  | AMT |  |  | 33184 | DoISOTagging() Product Version 12; 0

02/08/18 10:06:28:711 | [INFO] |  |  |  | AMT |  |  | 33184 | AMT: Product License PreValidated.

02/08/18 10:06:28:711 | [INFO] |  |  |  | AMT |  |  | 33184 | Prevalidate indicates license is good and no UI required.

02/08/18 10:06:28:711 | [INFO] |  |  |  | performance |  |  | 33184 | PreValidate thread took 653.687927 ms

02/08/18 12:07:53:134 | [WARN] |  |  |  | PCDService |  |  | 6520 | Failed to remove key [LD_SESSION] in hive [970787086814181497187627]from cache : 519

02/08/18 12:07:53:134 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 12:07:53:134 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 12:07:53:134 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 12:07:53:134 | [DEBUG] |  |  |  | PCDService |  |  | 6520 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 12:07:53:134 | [WARN] |  |  |  | AUMService |  |  | 6520 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

02/08/18 12:07:53:134 | [DEBUG] |  |  |  | ServiceLoader |  |  | 6520 | looking for library C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\updaternotifications.dll

02/08/18 12:07:53:134 | [DEBUG] |  |  |  | ServiceLoader |  |  | 6520 | looking for library C:\Users\r91x00321\AppData\Local\microsoft\Windows\Temporary Internet Files\updaternotifications.dll

02/08/18 12:07:53:134 | [WARN] |  |  |  | ServiceLoader |  |  | 6520 | Failed to find updaternotifications.dll

02/08/18 12:07:53:134 | [INFO] |  |  |  | ALMService |  |  | 6520 | Terminating

02/08/18 12:07:53:150 | [INFO] |  |  |  | SLCoreService |  |  | 6520 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).

02/08/18 12:07:53:540 | [INFO] |  |  |  | SLCoreService |  |  | 6520 | Service destruction took 395.9 ms and succeed.

02/08/18 12:07:53:540 | [INFO] |  |  |  | ALM |  |  | 6520 | _info_: End ALM

02/08/18 12:07:53:540 | [INFO] |  |  |  | performance |  |  | 6520 | AMTReleaseProductLicense took 401.875336 ms

02/08/18 12:07:53:540 | [INFO] |  |  |  | AMT |  |  | 6520 | END SESSION.

02/08/18 13:47:35:322 | [INFO] |  |  |  | AMT |  |  | 21640 | START SESSION, library version 9.0.0.2,7.0

02/08/18 13:47:35:322 | [INFO] |  |  |  | AMT |  |  | 21640 | Initializing C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\

02/08/18 13:47:35:322 | [INFO] |  |  |  | AMT |  |  | 21640 | Adobe License Manager version 3.5 (build 2.0) RELEASE

02/08/18 13:47:35:322 | [INFO] |  |  |  | AMT |  |  | 21640 | Virtualization Turned off

02/08/18 13:47:35:322 | [INFO] |  |  |  | PCDService |  |  | 21640 | PCD Service in non-threaded mode

02/08/18 13:47:35:322 | [INFO] |  |  |  | performance |  |  | 21640 | AMTPreObtainProductLicense took 12.348960 ms

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | RW check key updated !

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | App Product Locale [0] = nl_NL

02/08/18 13:47:40:126 | [INFO] |  |  |  | config |  |  | 21640 | Loading configuration for C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT\application.xml

02/08/18 13:47:40:126 | [INFO] |  |  |  | config |  |  | 21640 | Found payload code {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:47:40:126 | [INFO] |  |  |  | PCDService |  |  | 21640 | found driver code {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:47:40:126 | [INFO] |  |  |  | config |  |  | 21640 | config: Host app was installed, using installed license configuration.

02/08/18 13:47:40:126 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [FLMap] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] in cache : 519

02/08/18 13:47:40:126 | [WARN] |  |  |  | config |  |  | 21640 | Setting current license to the driver at startup because no mapping was found.

02/08/18 13:47:40:126 | [INFO] |  |  |  | config |  |  | 21640 | Setting current license to V7{}AcrobatESR-12-Win-GM [ALL]

02/08/18 13:47:40:126 | [INFO] |  |  |  | config |  |  | 21640 | payload code: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:47:40:126 | [INFO] |  |  |  | config |  |  | 21640 | driver payload code: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:47:40:126 | [INFO] |  |  |  | config |  |  | 21640 | driver licensing code: V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:40:126 | [INFO] |  |  |  | config |  |  | 21640 | current licensing code: V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:40:126 | [INFO] |  |  |  | config |  |  | 21640 | current locale code: ALL

02/08/18 13:47:40:126 | [INFO] |  |  |  | config |  |  | 21640 | Done loading configuration

02/08/18 13:47:40:126 | [INFO] |  |  |  | config |  |  | 21640 | Setting insalled locales

02/08/18 13:47:40:126 | [INFO] |  |  |  | config |  |  | 21640 | Changing locale to "nl_NL" because old locale "" is not in the new list of installed languages

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [0] = ar_AE

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [1] = cs_CZ

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [2] = da_DK

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [3] = de_DE

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [4] = el_GR

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [5] = en_AE

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [6] = en_INT

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [7] = en_US

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [8] = es_ES

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [9] = es_ES

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [10] = fi_FI

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [11] = fr_FR

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [12] = fr_FR

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [13] = fr_FR

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [14] = he_IL

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [15] = hr_HR

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [16] = hu_HU

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [17] = it_IT

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [18] = ja_JP

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [19] = ko_KR

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [20] = nl_NL

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [21] = no_NO

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [22] = pl_PL

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [23] = pt_BR

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [24] = pt_PT

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [25] = ru_RU

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [26] = sk_SK

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [27] = sv_SE

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [28] = th_TH

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [29] = vi_VN

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [30] = zh_CN

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [31] = zh_TW

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [32] = tr_TR

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [33] = uk_UA

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [34] = ro_RO

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [35] = en_US

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [36] = nb_NO

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [37] = fr_MA

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [38] = en_IL

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Installed Locale  [39] = sl_SI

02/08/18 13:47:40:126 | [INFO] |  |  |  | AMT |  |  | 21640 | Reordered Locale  [0] = nl_NL

02/08/18 13:47:40:142 | [INFO] |  |  |  | AMT |  |  | 21640 | config: Finding license info for payload: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:47:40:142 | [INFO] |  |  |  | AMT |  |  | 21640 | config: PayloadCode: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:47:40:142 | [INFO] |  |  |  | AMT |  |  | 21640 | config: Driver PayloadCode: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:47:40:142 | [INFO] |  |  |  | AMT |  |  | 21640 | config: Installed LicensingCode: V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [BridgeTalkCode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [BridgeTalkCode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [ISO_TAGGING_DISABLED] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [EULA] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [Registration] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [Registration] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:40:142 | [INFO] |  |  |  | AMT |  |  | 21640 | config: Growl Notification is suppressed.

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [EULAForPassive] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [EULAForPassive] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:40:142 | [INFO] |  |  |  | AMT |  |  | 21640 | config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [SuiteFeatureCount] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:40:142 | [INFO] |  |  |  | AMT |  |  | 21640 | Application can be serialized (Non Passive App).

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | config |  |  | 21640 | No nl_NL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:40:142 | [INFO] |  |  |  | config |  |  | 21640 | Setting current license to V7{}AcrobatESR-12-Win-GM [ALL]

02/08/18 13:47:40:142 | [INFO] |  |  |  | config |  |  | 21640 | Enigma Data Found from SLCache

02/08/18 13:47:40:142 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:40:142 | [INFO] |  |  |  | AMT |  |  | 21640 | Subsequent launch (serial [xxxxxxxxxxxxxxxxxxxxxxx]).

02/08/18 13:47:40:142 | [INFO] |  |  |  | AMT |  |  | 21640 | Application state initialized.  Obtaining Product License.

02/08/18 13:47:40:142 | [ERROR] |  |  |  | ASUFeatureParser |  |  | 21640 | Signature successfully validated for asu features

02/08/18 13:47:40:142 | [INFO] |  |  |  | ASUFeatureParser |  |  | 21640 | asu features file successfully loaded

02/08/18 13:47:40:142 | [INFO] |  |  |  | AMT |  |  | 21640 | ASU feature MMA_SSO enabled

02/08/18 13:47:40:142 | [INFO] |  |  |  | AMT |  |  | 21640 | ASU feature RES_ENABLED enabled

02/08/18 13:47:40:142 | [INFO] |  |  |  | AMT |  |  | 21640 | Obtaining client features from cache.

02/08/18 13:47:40:158 | [INFO] |  |  |  | AMT |  |  | 21640 | Residual mode is supported for this product

02/08/18 13:47:40:158 | [INFO] |  |  |  | AMT |  |  | 21640 | Obtaining client product info from cache.

02/08/18 13:47:40:158 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:40:158 | [DEBUG] |  |  |  | AMT |  |  | 21640 | Product can be used under a guest account

02/08/18 13:47:40:158 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:40:158 | [INFO] |  |  |  | AMT |  |  | 21640 | Running in PROV_APP

02/08/18 13:47:40:158 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [MediaTag] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:40:158 | [INFO] |  |  |  | config |  |  | 21640 | No media tag found for payload {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:47:40:158 | [INFO] |  |  |  | config |  |  | 21640 | Using default media policy RET

02/08/18 13:47:40:158 | [INFO] |  |  |  | EULA |  |  | 21640 | V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | Called  GetLicenseAgreementDetails

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | Called  IsLicenseAgreementAccepted

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | passed type in IsLicenseAgreementAccepted 1

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | passed driverleid in IsLicenseAgreementAccepted V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | passed version in IsLicenseAgreementAccepted 1000

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | file C:\Users\r91x00321\AppData\Local\Adobe\OOBE\_LicenseAgreement.xml doesn't exist in IsLicenseAgreementAccepted

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | return status from GetLicenseAgreementDetails is 3

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | Called  GetLicenseAgreementDetails

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | Called  IsLicenseAgreementAccepted

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | passed type in IsLicenseAgreementAccepted 1

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | passed driverleid in IsLicenseAgreementAccepted {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | passed version in IsLicenseAgreementAccepted 1000

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | file C:\Users\r91x00321\AppData\Local\Adobe\OOBE\_LicenseAgreement.xml doesn't exist in IsLicenseAgreementAccepted

02/08/18 13:47:40:158 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | return status from GetLicenseAgreementDetails is 3

02/08/18 13:47:40:158 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Suppressing EULA display on requst

02/08/18 13:47:40:158 | [INFO] |  |  |  | AMT |  |  | 21640 | This is a subsequent launch. Deferring services.

02/08/18 13:47:40:158 | [INFO] |  |  |  | performance |  |  | 21640 | AMTObtainProductLicense took 44.738850 ms

02/08/18 13:47:45:055 | [INFO] |  |  |  | AMT |  |  | 21640 | Pre-Validating Product License.

02/08/18 13:47:45:087 | [INFO] |  |  |  | AMT |  |  | 21640 | Services not yet loaded in this session.

02/08/18 13:47:45:087 | [INFO] |  |  |  | AMT |  |  | 21640 | Loading services in background to get ready for Validate call.

02/08/18 13:47:45:087 | [DEBUG] |  |  |  | AMT |  |  | 21640 | Spawning background thread to load services.

02/08/18 13:47:45:087 | [INFO] |  |  |  | performance |  |  | 21640 | AMTPreValidateProductLicense took 38.927937 ms

02/08/18 13:47:45:087 | [INFO] |  |  |  | AMT |  |  | 22996 | Starting work on prevalidate thread.

02/08/18 13:47:45:196 | [INFO] |  |  |  | AMT |  |  | 22996 | RW check key updated !

02/08/18 13:47:45:196 | [INFO] |  |  |  | AMT |  |  | 22996 | AMT: PreValidating Product License.

02/08/18 13:47:45:196 | [INFO] |  |  |  | AMT |  |  | 22996 | Launch Workflow not yet done in this session.

02/08/18 13:47:45:196 | [INFO] |  |  |  | AMT |  |  | 22996 | Starting Background Subsequent Launch Workflow

02/08/18 13:47:45:196 | [INFO] |  |  |  | AMT |  |  | 22996 | Starting ALM workflow.

02/08/18 13:47:45:196 | [INFO] |  |  |  | AMT |  |  | 22996 | Initializing ALM for serialized activation.

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALMService |  |  | 22996 | Initializing as licensed app

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Start ALM 3.5 Release (build 3.5.2.0)

02/08/18 13:47:45:196 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Starting up SLCore 2.0 Release (build 2.0.1.360321).

02/08/18 13:47:45:196 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Service construction took 0.1 ms and succeed.

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: LEID passed V7{}AcrobatESR-12-Win-GM is used to configure SLCore = 0

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Host app is Licensable App

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Got DOM List from FA_Set

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Found LEID V7{}AcrobatESR-12-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Found LEID V7{}AcrobatESR-12-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT

02/08/18 13:47:45:196 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [MediaTag] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:45:196 | [INFO] |  |  |  | config |  |  | 22996 | No media tag found for payload {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:47:45:196 | [INFO] |  |  |  | config |  |  | 22996 | Using default media policy RET

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: MediaTagPolicy is RET

02/08/18 13:47:45:196 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [NTL_WO_SN] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Canonical LEID is V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Driver LEID is V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Set Running Locale to nl_NL

02/08/18 13:47:45:196 | [INFO] |  |  |  | AMT |  |  | 22996 | Performing ALM silent license verification.

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Validate license at Post-Chrome time, running locale is nl_NL

02/08/18 13:47:45:196 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Searching license for locale nl_NL ...

02/08/18 13:47:45:211 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 13:47:45:211 | [DEBUG] |  |  |  | config |  |  | 22996 | No nl_NL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:45:211 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | Failed to read value for key [910185056704396773844240] in hive [RejectedSNDomain_CS5] from cache : 769

02/08/18 13:47:45:211 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

02/08/18 13:47:45:211 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

02/08/18 13:47:45:211 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Found existing serialization under LEID V7{}AcrobatESR-12-Win-GM, the serial number locale is ALL

02/08/18 13:47:45:211 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: This is the running locale, stop the search

02/08/18 13:47:45:211 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 13:47:45:211 | [DEBUG] |  |  |  | config |  |  | 22996 | No nl_NL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:45:211 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | Failed to read value for key [910185056704396773844240] in hive [RejectedSNDomain_CS5] from cache : 769

02/08/18 13:47:45:211 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

02/08/18 13:47:45:211 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed

02/08/18 13:47:45:211 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | Failed to read value for key [910185056704396773844240] in hive [RejectedSNDomain_CS5] from cache : 769

02/08/18 13:47:45:211 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | Failed to read value for key [910185056704396773844240] in hive [RejectedSNDomain_CS5] from cache : 769

02/08/18 13:47:45:211 | [INFO] |  |  |  | config |  |  | 22996 | Setting current license to V7{}AcrobatESR-12-Win-GM [ALL]

02/08/18 13:47:45:211 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Syncing to license store...

02/08/18 13:47:45:243 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Found server mkey.

02/08/18 13:47:45:289 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Loading license references...

02/08/18 13:47:45:289 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Found 1 license file(s)

02/08/18 13:47:45:289 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Parsing license file [202899997.lic] succeed.

02/08/18 13:47:45:289 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Deleting license file [202899997.lic], start time do not match.

02/08/18 13:47:45:289 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Deleting license file

02/08/18 13:47:45:305 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | License store synchronization took 85.1 ms and succeed.

02/08/18 13:47:45:305 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:45:305 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:45:305 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: License Not Found.

02/08/18 13:47:45:305 | [WARN] |  |  |  | PCDService |  |  | 22996 | Failed to remove key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL]from cache : 519

02/08/18 13:47:45:305 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: No License Found for V7{}AcrobatESR-12-Win-GM{|}nl_NL... should launch in appropriate w/f

02/08/18 13:47:45:305 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:45:321 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:45:321 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Performing Disabled Check

02/08/18 13:47:45:321 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Launching Silent Activator in Emergency Mode...

02/08/18 13:47:45:321 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: Performing Block Check

02/08/18 13:47:45:321 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:45:321 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [Subscription] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:45:321 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [Subscription] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:45:321 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [ACT_NOINTERNET] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:47:45:321 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [SERVICE_ONLINE] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:47:45:336 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:45:398 | [INFO] |  |  |  | ALM |  |  | 22996 | _time_: (func: ALM_License_SilentValidate, duration: 0.202 sec)

02/08/18 13:47:45:398 | [INFO] |  |  |  | ALM |  |  | 22996 | _info_: ALM_License_SilentValidate return license status: Invalid

02/08/18 13:47:45:398 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] in cache : 519

02/08/18 13:47:45:398 | [DEBUG] |  |  |  | config |  |  | 22996 | No ALL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:45:398 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | Failed to get enigma data from hive : 519

02/08/18 13:47:45:398 | [INFO] |  |  |  | AMT |  |  | 22996 | Serial return or refusal; now using trial serial [970787086814181497187627].

02/08/18 13:47:45:398 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:45:398 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [EPIC_APP_0] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:45:398 | [INFO] |  |  |  | AMT |  |  | 22996 | Application licensing status has changed to unlicensed.

02/08/18 13:47:45:398 | [INFO] |  |  |  | SLCoreService |  |  | 22996 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:45:398 | [WARN] |  |  |  | AMT |  |  | 22996 | License check shows product is unlicensed.

02/08/18 13:47:45:398 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:45:398 | [INFO] |  |  |  | AMT |  |  | 22996 | Prevalidation finds app not activated.  Requiring foreground validate.

02/08/18 13:47:45:398 | [INFO] |  |  |  | AMT |  |  | 22996 | Calling AUM API to create scheduler entry to be used by updater.

02/08/18 13:47:45:398 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:45:398 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:45:398 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:45:398 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:45:398 | [WARN] |  |  |  | AUMService |  |  | 22996 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

02/08/18 13:47:45:398 | [DEBUG] |  |  |  | ServiceLoader |  |  | 22996 | looking for library C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\updaternotifications.dll

02/08/18 13:47:45:398 | [DEBUG] |  |  |  | ServiceLoader |  |  | 22996 | looking for library U:\My Documents\Tijdelijk\updaternotifications.dll

02/08/18 13:47:45:414 | [WARN] |  |  |  | ServiceLoader |  |  | 22996 | Failed to find updaternotifications.dll

02/08/18 13:47:45:414 | [INFO] |  |  |  | AUMService |  |  | 22996 | IsUpdaterEnabled call

02/08/18 13:47:45:414 | [DEBUG] |  |  |  | ServiceLoader |  |  | 22996 | Symbol UpdaterNotificationsIsUpdaterEnabled can't be found in library updaternotifications.dll because the library has not been added to the loader

02/08/18 13:47:45:414 | [INFO] |  |  |  | AUMService |  |  | 22996 | Could not load function UpdaterNotificationsIsUpdaterEnabled

02/08/18 13:47:45:414 | [INFO] |  |  |  | AMT |  |  | 22996 | Updater is not enabled by admin.

02/08/18 13:47:45:414 | [INFO] |  |  |  | AUMService |  |  | 22996 | Notifications Release call

02/08/18 13:47:45:414 | [DEBUG] |  |  |  | ServiceLoader |  |  | 22996 | Symbol UpdaterNotificationsRelease can't be found in library updaternotifications.dll because the library has not been added to the loader

02/08/18 13:47:45:414 | [INFO] |  |  |  | AUMService |  |  | 22996 | Could not load function UpdaterNotificationsRelease

02/08/18 13:47:45:414 | [INFO] |  |  |  | AMT |  |  | 22996 | Starting Data Collection for SWTag_Init()

02/08/18 13:47:45:414 | [DEBUG] |  |  |  | PCDService |  |  | 22996 | No value for key [FLMap] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 13:47:45:414 | [INFO] |  |  |  | AMT |  |  | 22996 | DoISOTagging() will not be performed as there is no FLMap LEID against V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:45:414 | [INFO] |  |  |  | AMT |  |  | 22996 | Prevalidate indicates license is bad or UI is required.

02/08/18 13:47:45:414 | [INFO] |  |  |  | performance |  |  | 22996 | PreValidate thread took 96.661453 ms

02/08/18 13:47:47:988 | [INFO] |  |  |  | AMT |  |  | 21640 | AMT: Validating Product License.

02/08/18 13:47:47:988 | [INFO] |  |  |  | AMT |  |  | 21640 | Launch Workflow not yet done in foreground in this session.

02/08/18 13:47:47:988 | [INFO] |  |  |  | AMT |  |  | 21640 | Starting Foreground Subsequent Launch Workflow

02/08/18 13:47:47:988 | [INFO] |  |  |  | AMT |  |  | 21640 | Running in PROV_APP

02/08/18 13:47:47:988 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [MediaTag] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:47:988 | [INFO] |  |  |  | config |  |  | 21640 | No media tag found for payload {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:47:47:988 | [INFO] |  |  |  | config |  |  | 21640 | Using default media policy RET

02/08/18 13:47:47:988 | [INFO] |  |  |  | EULA |  |  | 21640 | V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | Called  GetLicenseAgreementDetails

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | Called  IsLicenseAgreementAccepted

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | passed type in IsLicenseAgreementAccepted 1

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | passed driverleid in IsLicenseAgreementAccepted V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | passed version in IsLicenseAgreementAccepted 1000

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | file C:\Users\r91x00321\AppData\Local\Adobe\OOBE\_LicenseAgreement.xml doesn't exist in IsLicenseAgreementAccepted

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | return status from GetLicenseAgreementDetails is 3

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | Called  GetLicenseAgreementDetails

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | Called  IsLicenseAgreementAccepted

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | passed type in IsLicenseAgreementAccepted 1

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | passed driverleid in IsLicenseAgreementAccepted {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | passed version in IsLicenseAgreementAccepted 1000

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | file C:\Users\r91x00321\AppData\Local\Adobe\OOBE\_LicenseAgreement.xml doesn't exist in IsLicenseAgreementAccepted

02/08/18 13:47:47:988 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 21640 | return status from GetLicenseAgreementDetails is 3

02/08/18 13:47:47:988 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Suppressing EULA display on requst

02/08/18 13:47:47:988 | [INFO] |  |  |  | AMT |  |  | 21640 | ALM workflow completed in this session.

02/08/18 13:47:47:988 | [INFO] |  |  |  | AMT |  |  | 21640 | Product is not activated.  Starting ALM launch-time product licensing UI.

02/08/18 13:47:47:988 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:47:988 | [INFO] |  |  |  | SLCoreService |  |  | 21640 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:47:988 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [FLMap] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 13:47:47:988 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | Failed to read value for key [PayloadCode] in hive [] from master : 4

02/08/18 13:47:47:988 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | Failed to read value for key [PDApp_WF] in hive [] from cache : 4

02/08/18 13:47:47:988 | [INFO] |  |  |  | ALM |  |  | 21640 | _info_: Validate license at Post-Chrome time, running locale is nl_NL

02/08/18 13:47:47:988 | [INFO] |  |  |  | ALM |  |  | 21640 | _info_: Performing Block Check

02/08/18 13:47:47:988 | [INFO] |  |  |  | SLCoreService |  |  | 21640 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:47:988 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [Subscription] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:47:988 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [Subscription] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:47:988 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [ACT_NOINTERNET] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:47:47:988 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [SERVICE_ONLINE] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:47:48:003 | [INFO] |  |  |  | SLCoreService |  |  | 21640 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:48:066 | [INFO] |  |  |  | ALM |  |  | 21640 | _time_: (func: ALM_License_SilentValidate, duration: 0.078 sec)

02/08/18 13:47:48:066 | [INFO] |  |  |  | ALM |  |  | 21640 | _info_: ALM_License_SilentValidate return license status: Unknown

02/08/18 13:47:48:066 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] in cache : 519

02/08/18 13:47:48:066 | [DEBUG] |  |  |  | config |  |  | 21640 | No ALL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:48:066 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | Failed to get enigma data from hive : 519

02/08/18 13:47:48:081 | [INFO] |  |  |  | AMT |  |  | 21640 | Application licensing status has changed to trial.

02/08/18 13:47:48:081 | [INFO] |  |  |  | SLCoreService |  |  | 21640 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:48:081 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | Failed to read value for key [AMTConfigPath] in hive [] from master : 4

02/08/18 13:47:48:081 | [INFO] |  |  |  | SLCoreService |  |  | 21640 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:48:081 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [PDApp_WF] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:47:48:081 | [INFO] |  |  |  | ALM |  |  | 21640 | _info_: Entered ALM_NeedANAG

02/08/18 13:47:48:081 | [INFO] |  |  |  | ALM |  |  | 21640 | _info_: Exiting ALM_NeedANAG

02/08/18 13:47:48:081 | [INFO] |  |  |  | AMT |  |  | 21640 | nl_NL

02/08/18 13:47:48:081 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [ReLaunchMode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:48:081 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [ReLaunchMode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:47:48:081 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [EULAFolderName] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:48:081 | [INFO] |  |  |  | EULA |  |  | 21640 | EULAFolderName key not found for license, using default name "Legal"

02/08/18 13:47:48:081 | [INFO] |  |  |  | EULA |  |  | 21640 | EULA folder found relative to folder containing licensing AMT folder.

02/08/18 13:47:48:081 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [EULAFolderName] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:48:081 | [INFO] |  |  |  | EULA |  |  | 21640 | EULAFolderName key not found for app, using default name "Legal"

02/08/18 13:47:48:081 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [NTL_WO_SN] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:48:081 | [DEBUG] |  |  |  | AMT |  |  | 21640 | Try-Buy Base URL overriden by URL from application.xml http://www.adobe.com/go/buyacrobatpro

02/08/18 13:47:48:081 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | Failed to read value for key [PersonGUIDWithAuthSource] in hive [D87B15112D32B735C0ED99BCA61DDAE59C44E4042C8E9CC77776D542ACD700296E8253D4AD3CCC] from cache : 769

02/08/18 13:47:48:081 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | Failed to read value for key [LineCV 15] in hive [D87B15112D32B735C0ED99BCA61DDAE59C44E4042C8E9CC77776D542ACD700296E8253D4AD3CCC] from cache : 769

02/08/18 13:47:48:081 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | Failed to read value for key [PersonGUID] in hive [D87B15112D32B735C0ED99BCA61DDAE59C44E4042C8E9CC77776D542ACD700296E8253D4AD3CCC] from cache : 769

02/08/18 13:47:48:097 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [ADOBEID] in hive [910185056704396773844240] in cache : 519

02/08/18 13:47:48:097 | [INFO] |  |  |  | AMT |  |  | 21640 | Running in PROV_APP

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value WorkFlowType [SilentActivator]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value SubWorkFlowType [Subsequent_Launch]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value LastLoggedInPersonGUIDWithAuthSource []

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value LastLoggedInPersonGUID []

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value IsMultiUserSupported [true]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value ShowEULA [false]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value TrialGrace [30]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value TrialLeft [0]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value BuyURL [http://www.adobe.com/go/buyacrobatpro]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value LaunchMode [postchrome]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AdobeIDCreated [false]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppLaunchPath

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppAMTBkGndFilePath

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppAMTLogoFilePath

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppAMTLicenseAFAQFilePath

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppAMTConnectionFAQFilePath

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AdobeCode [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value DriverAdobeCode [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppName [Adobe Acrobat]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppRunningLEID [V7{}AcrobatESR-12-Win-GM]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppDriverLEID [V7{}AcrobatESR-12-Win-GM]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppLicensingLEID []

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppRunningLocale [nl_NL]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppListOfLocales [nl_NL]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppProcessID []

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value ProductID [16]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value ProductVersion [0.0]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value Platform [0]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppPath

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppAMTPath

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppDriverAMTPath

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppLicensingAMTPath []

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppEULAFolderPath

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value TrialExpired [0]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppSerialNumber [910185056704396773844240]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value AppTrialSerialNumber [970787086814181497187627]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value NoTrial [0]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value UpgradeCheckRequired [0]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value BonusLaunchCode []

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value HasSAASBit [0]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value ForcedActivation [0]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value ExtendedProfileRegURL [http://www.adobe.com/go/gnavtray_myadobe_myinformation_nl?productID=16&release=0.0&platform=0&locale...]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value ClaimSource [nag_trial]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value HasSubscriptionBit [0]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value ReducedTrialNags [NONE]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value RunInResidualMode [0]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Key Value ResidualModeSupported [1]

02/08/18 13:47:48:097 | [INFO] |  |  |  | uiswitch |  |  | 21640 | SilentActivator

02/08/18 13:47:48:128 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Silent Activator

02/08/18 13:47:48:128 | [INFO] |  |  |  | uiswitch |  |  | 21640 | Launched

02/08/18 13:47:48:128 | [ERROR] |  |  |  | AMT |  |  | 21640 | Licensing has been denied. Doing last chance launch.

02/08/18 13:47:48:128 | [INFO] |  |  |  | AMT |  |  | 21640 | Starting Data Collection for SWTag_Init()

02/08/18 13:47:48:128 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [FLMap] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 13:47:48:128 | [INFO] |  |  |  | AMT |  |  | 21640 | DoISOTagging() will not be performed as there is no FLMap LEID against V7{}AcrobatESR-12-Win-GM

02/08/18 13:47:48:128 | [INFO] |  |  |  | performance |  |  | 21640 | AMTValidateProductLicense took 149.051407 ms

02/08/18 13:47:48:128 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:47:48:128 | [INFO] |  |  |  | SLCoreService |  |  | 21640 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:47:48:128 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [OwnerGUIDForEntitlement] in hive [910185056704396773844240] in cache : 519

02/08/18 13:47:48:128 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [PersonGUIDWithAuthSource] in hive [910185056704396773844240] in cache : 519

02/08/18 13:47:48:128 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [DelegateGUIDForEntitlement] in hive [910185056704396773844240] in cache : 519

02/08/18 13:47:48:128 | [DEBUG] |  |  |  | PCDService |  |  | 21640 | No value for key [PersonGUIDWithAuthSource] in hive [910185056704396773844240] in cache : 519

02/08/18 13:47:48:128 | [ERROR] |  |  |  | SLCoreService |  |  | 21640 | Could not find license from which to get user data

02/08/18 13:47:48:128 | [ERROR] |  |  |  | SLCoreService |  |  | 21640 | No value for key [Extended_License_Type] in user dictionary.

02/08/18 13:47:48:128 | [ERROR] |  |  |  | SLCoreService |  |  | 21640 | No value for key [EXCEPTION_TYPE] in user dictionary.

02/08/18 13:47:48:128 | [INFO] |  |  |  | performance |  |  | 21640 | AMTObtainRunningLicenseRecord took 0.486496 ms

02/08/18 13:49:03:627 | [INFO] |  |  |  | AMT |  |  | 49932 | START SESSION, library version 9.0.0.2,7.0

02/08/18 13:49:03:627 | [INFO] |  |  |  | AMT |  |  | 49932 | Initializing C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat

02/08/18 13:49:03:627 | [INFO] |  |  |  | AMT |  |  | 49932 | Adobe License Manager version 3.5 (build 2.0) RELEASE

02/08/18 13:49:03:627 | [INFO] |  |  |  | AMT |  |  | 49932 | Virtualization Turned off

02/08/18 13:49:03:627 | [INFO] |  |  |  | PCDService |  |  | 49932 | PCD Service in non-threaded mode

02/08/18 13:49:03:627 | [INFO] |  |  |  | performance |  |  | 49932 | AMTPreObtainProductLicense took 1.810816 ms

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | RW check key updated !

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | App Product Locale [0] = nl_NL

02/08/18 13:49:03:643 | [INFO] |  |  |  | config |  |  | 49932 | Loading configuration for C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT\application.xml

02/08/18 13:49:03:643 | [INFO] |  |  |  | config |  |  | 49932 | Found payload code {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:49:03:643 | [INFO] |  |  |  | PCDService |  |  | 49932 | found driver code {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:49:03:643 | [INFO] |  |  |  | config |  |  | 49932 | config: Host app was installed, using installed license configuration.

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [FLMap] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] in cache : 519

02/08/18 13:49:03:643 | [WARN] |  |  |  | config |  |  | 49932 | Setting current license to the driver at startup because no mapping was found.

02/08/18 13:49:03:643 | [INFO] |  |  |  | config |  |  | 49932 | Setting current license to V7{}AcrobatESR-12-Win-GM [ALL]

02/08/18 13:49:03:643 | [INFO] |  |  |  | config |  |  | 49932 | payload code: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:49:03:643 | [INFO] |  |  |  | config |  |  | 49932 | driver payload code: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:49:03:643 | [INFO] |  |  |  | config |  |  | 49932 | driver licensing code: V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:643 | [INFO] |  |  |  | config |  |  | 49932 | current licensing code: V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:643 | [INFO] |  |  |  | config |  |  | 49932 | current locale code: ALL

02/08/18 13:49:03:643 | [INFO] |  |  |  | config |  |  | 49932 | Done loading configuration

02/08/18 13:49:03:643 | [INFO] |  |  |  | config |  |  | 49932 | Setting insalled locales

02/08/18 13:49:03:643 | [INFO] |  |  |  | config |  |  | 49932 | Changing locale to "nl_NL" because old locale "" is not in the new list of installed languages

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [0] = ar_AE

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [1] = cs_CZ

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [2] = da_DK

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [3] = de_DE

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [4] = el_GR

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [5] = en_AE

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [6] = en_INT

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [7] = en_US

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [8] = es_ES

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [9] = es_ES

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [10] = fi_FI

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [11] = fr_FR

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [12] = fr_FR

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [13] = fr_FR

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [14] = he_IL

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [15] = hr_HR

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [16] = hu_HU

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [17] = it_IT

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [18] = ja_JP

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [19] = ko_KR

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [20] = nl_NL

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [21] = no_NO

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [22] = pl_PL

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [23] = pt_BR

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [24] = pt_PT

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [25] = ru_RU

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [26] = sk_SK

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [27] = sv_SE

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [28] = th_TH

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [29] = vi_VN

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [30] = zh_CN

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [31] = zh_TW

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [32] = tr_TR

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [33] = uk_UA

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [34] = ro_RO

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [35] = en_US

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [36] = nb_NO

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [37] = fr_MA

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [38] = en_IL

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Installed Locale  [39] = sl_SI

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Reordered Locale  [0] = nl_NL

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | config: Finding license info for payload: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | config: PayloadCode: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | config: Driver PayloadCode: {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | config: Installed LicensingCode: V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [BridgeTalkCode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [BridgeTalkCode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [ISO_TAGGING_DISABLED] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [EULA] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [Registration] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [Registration] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | config: Growl Notification is suppressed.

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [EULAForPassive] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [EULAForPassive] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [SuiteFeatureCount] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Application can be serialized (Non Passive App).

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [FLMap] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] in cache : 519

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | config |  |  | 49932 | No ALL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | Failed to get enigma data from hive : 519

02/08/18 13:49:03:643 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | First launch (serial [97078708681418149718]).

02/08/18 13:49:03:643 | [INFO] |  |  |  | AMT |  |  | 49932 | Application state initialized.  Obtaining Product License.

02/08/18 13:49:03:658 | [ERROR] |  |  |  | ASUFeatureParser |  |  | 49932 | Signature successfully validated for asu features

02/08/18 13:49:03:658 | [INFO] |  |  |  | ASUFeatureParser |  |  | 49932 | asu features file successfully loaded

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | ASU feature MMA_SSO enabled

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | ASU feature RES_ENABLED enabled

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | Obtaining client features from cache.

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | Residual mode is supported for this product

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | Obtaining client product info from cache.

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [FLMap] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | Forcing first launch workflow because product is not licensed from previous launch.

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | AMT: Obtaining Product License.

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | Launch Workflow not yet done in foreground in this session.

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | Starting First Launch Workflow

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | Running in PROV_APP

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [MediaTag] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:658 | [INFO] |  |  |  | config |  |  | 49932 | No media tag found for payload {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:49:03:658 | [INFO] |  |  |  | config |  |  | 49932 | Using default media policy RET

02/08/18 13:49:03:658 | [INFO] |  |  |  | EULA |  |  | 49932 | V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | Called  GetLicenseAgreementDetails

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | Called  IsLicenseAgreementAccepted

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | passed type in IsLicenseAgreementAccepted 1

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | passed driverleid in IsLicenseAgreementAccepted V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | passed version in IsLicenseAgreementAccepted 1000

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | file C:\Users\r91x00321\AppData\Local\Adobe\OOBE\_LicenseAgreement.xml doesn't exist in IsLicenseAgreementAccepted

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | return status from GetLicenseAgreementDetails is 3

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | Called  GetLicenseAgreementDetails

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | Called  IsLicenseAgreementAccepted

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | passed type in IsLicenseAgreementAccepted 1

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | passed driverleid in IsLicenseAgreementAccepted {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | passed version in IsLicenseAgreementAccepted 1000

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | file C:\Users\r91x00321\AppData\Local\Adobe\OOBE\_LicenseAgreement.xml doesn't exist in IsLicenseAgreementAccepted

02/08/18 13:49:03:658 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 49932 | return status from GetLicenseAgreementDetails is 3

02/08/18 13:49:03:658 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Suppressing EULA display on requst

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | Starting ALM workflow.

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | Initializing ALM for serialized activation.

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALMService |  |  | 49932 | Initializing as licensed app

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Start ALM 3.5 Release (build 3.5.2.0)

02/08/18 13:49:03:658 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Starting up SLCore 2.0 Release (build 2.0.1.360321).

02/08/18 13:49:03:658 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Service construction took 0.1 ms and succeed.

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: LEID passed V7{}AcrobatESR-12-Win-GM is used to configure SLCore = 0

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Host app is Licensable App

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Got DOM List from FA_Set

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Found LEID V7{}AcrobatESR-12-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Found LEID V7{}AcrobatESR-12-Win-GM with AMT Path C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [MediaTag] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:658 | [INFO] |  |  |  | config |  |  | 49932 | No media tag found for payload {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:49:03:658 | [INFO] |  |  |  | config |  |  | 49932 | Using default media policy RET

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: MediaTagPolicy is RET

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [NTL_WO_SN] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Canonical LEID is V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Driver LEID is V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:658 | [INFO] |  |  |  | AMT |  |  | 49932 | Performing ALM silent license verification.

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Validate license at Pre-Chrome time

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Searching license for locale nl_NL ...

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [FLMap] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Found no existing serialization

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Searching serial number for all possible LEIDs ...

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | config |  |  | 49932 | No nl_NL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] in cache : 519

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | config |  |  | 49932 | No ALL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | config |  |  | 49932 | No nl_NL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] in cache : 519

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | config |  |  | 49932 | No ALL licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Found no serial number

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Checking for Suites' SNs before updating to trial SN

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: This is the most preferred locale, check trial license

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [FLMap] in hive [V7{}AcrobatESR-12-Win-GM{|}nl_NL] in cache : 519

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Set trial license mapping from V7{}AcrobatESR-12-Win-GM to V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | Failed to get enigma data from hive : 519

02/08/18 13:49:03:658 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | Failed to get enigma data from hive : 519

02/08/18 13:49:03:658 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Fail to validate serial number (flag = 0x1)

02/08/18 13:49:03:658 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Syncing to license store...

02/08/18 13:49:03:736 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Found client mkey.

02/08/18 13:49:03:752 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Loading license references...

02/08/18 13:49:03:752 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Found 1 license file(s)

02/08/18 13:49:03:752 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Parsing license file [202899997.lic] succeed.

02/08/18 13:49:03:752 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | License store synchronization took 93.2 ms and succeed.

02/08/18 13:49:03:752 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:49:03:752 | [ERROR] |  |  |  | SLCoreService |  |  | 49932 | Could not find license from which to get user data

02/08/18 13:49:03:752 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [CacheStatus] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:49:03:752 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:49:03:768 | [WARN] |  |  |  | PCDService |  |  | 49932 | Failed to remove key [CacheStatus] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL]from cache : 519

02/08/18 13:49:03:768 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Trial hasn't started, stop the search

02/08/18 13:49:03:768 | [INFO] |  |  |  | config |  |  | 49932 | Setting current license to V7{}AcrobatESR-12-Win-GM []

02/08/18 13:49:03:768 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [CacheStatus] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:49:03:768 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Launching Silent Activator .... As the app went into prechrome search.

02/08/18 13:49:03:768 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Performing Block Check

02/08/18 13:49:03:768 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:49:03:768 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [Subscription] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:768 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [Subscription] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:768 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [ACT_NOINTERNET] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:49:03:768 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [SERVICE_ONLINE] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:49:03:768 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:49:03:799 | [ERROR] |  |  |  | SLCoreService |  |  | 49932 | Could not find license from which to get user data

02/08/18 13:49:03:799 | [ERROR] |  |  |  | SLCoreService |  |  | 49932 | No value for key [SLRTIME] in user dictionary.

02/08/18 13:49:03:799 | [INFO] |  |  |  | ALM |  |  | 49932 | _time_: (func: ALM_License_SilentValidate, duration: 0.141 sec)

02/08/18 13:49:03:799 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: ALM_License_SilentValidate return license status: Invalid

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | config |  |  | 49932 | No  licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | Failed to get enigma data from hive : 519

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:799 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:49:03:799 | [WARN] |  |  |  | AMT |  |  | 49932 | License check shows product is unlicensed.

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:799 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:49:03:799 | [INFO] |  |  |  | AMT |  |  | 49932 | Product is not activated.  Starting ALM launch-time product licensing UI.

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:799 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [PDApp_WF] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:49:03:799 | [INFO] |  |  |  | SLCoreService |  |  | 49932 | Query license: type = 0, duration = 0 days, remaining = expired.

02/08/18 13:49:03:799 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Entered ALM_NeedANAG

02/08/18 13:49:03:799 | [INFO] |  |  |  | ALM |  |  | 49932 | _info_: Exiting ALM_NeedANAG

02/08/18 13:49:03:799 | [INFO] |  |  |  | AMT |  |  | 49932 | nl_NL

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | Failed to get enigma data from hive : 519

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | Failed to get enigma data from hive : 519

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [ReLaunchMode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [ReLaunchMode] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [EULAFolderName] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:799 | [INFO] |  |  |  | EULA |  |  | 49932 | EULAFolderName key not found for license, using default name "Legal"

02/08/18 13:49:03:799 | [INFO] |  |  |  | EULA |  |  | 49932 | EULA folder found relative to folder containing licensing AMT folder.

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [EULAFolderName] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:799 | [INFO] |  |  |  | EULA |  |  | 49932 | EULAFolderName key not found for app, using default name "Legal"

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [NTL_WO_SN] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | AMT |  |  | 49932 | Try-Buy Base URL overriden by URL from application.xml http://www.adobe.com/go/buyacrobatpro

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | Failed to get enigma data from hive : 519

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | Failed to get enigma data from hive : 519

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | Failed to read value for key [PersonGUIDWithAuthSource] in hive [D87B15112D32B735C0ED99BCA61DDAE59C44E4042C8E9CC77776D542ACD700296E8253D4AD3CCC] from cache : 769

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | Failed to read value for key [LineCV 15] in hive [D87B15112D32B735C0ED99BCA61DDAE59C44E4042C8E9CC77776D542ACD700296E8253D4AD3CCC] from cache : 769

02/08/18 13:49:03:799 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | Failed to read value for key [PersonGUID] in hive [D87B15112D32B735C0ED99BCA61DDAE59C44E4042C8E9CC77776D542ACD700296E8253D4AD3CCC] from cache : 769

02/08/18 13:49:03:814 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | No value for key [ADOBEID] in hive [970787086814181497187627] in cache : 519

02/08/18 13:49:03:814 | [INFO] |  |  |  | AMT |  |  | 49932 | Running in PROV_APP

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value WorkFlowType [SilentActivator]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value SubWorkFlowType [First_Launch]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value LastLoggedInPersonGUIDWithAuthSource []

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value LastLoggedInPersonGUID []

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value IsMultiUserSupported [true]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value ShowEULA [false]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value TrialGrace [30]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value TrialLeft [-1]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value BuyURL [http://www.adobe.com/go/buyacrobatpro]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value LaunchMode [prechrome]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AdobeIDCreated [false]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppLaunchPath

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppAMTBkGndFilePath

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppAMTLogoFilePath

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppAMTLicenseAFAQFilePath

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppAMTConnectionFAQFilePath

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AdobeCode [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value DriverAdobeCode [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppName []

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppRunningLEID [V7{}AcrobatESR-12-Win-GM]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppDriverLEID [V7{}AcrobatESR-12-Win-GM]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppLicensingLEID [V7{}AcrobatESR-12-Win-GM]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppRunningLocale [nl_NL]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppListOfLocales [nl_NL]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppProcessID []

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value ProductID []

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value ProductVersion [0.0]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value Platform []

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppPath

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppAMTPath

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppDriverAMTPath

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppLicensingAMTPath

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppEULAFolderPath

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value TrialExpired [0]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppSerialNumber [970787086814181497187627]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value AppTrialSerialNumber [970787086814181497187627]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value NoTrial [0]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value UpgradeCheckRequired [0]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value BonusLaunchCode []

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value HasSAASBit [0]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value ForcedActivation [0]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value ExtendedProfileRegURL [http://www.adobe.com/go/gnavtray_myadobe_myinformation_nl?&source=PCSTHX]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value ClaimSource [nag_trial]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value HasSubscriptionBit [0]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value ReducedTrialNags [Trial_Nag_Default]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value RunInResidualMode [0]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Key Value ResidualModeSupported [1]

02/08/18 13:49:03:814 | [INFO] |  |  |  | uiswitch |  |  | 49932 | SilentActivator

02/08/18 13:49:03:830 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Silent Activator

02/08/18 13:49:03:830 | [INFO] |  |  |  | uiswitch |  |  | 49932 | Launched

02/08/18 13:49:03:830 | [ERROR] |  |  |  | AMT |  |  | 49932 | Licensing has been refused.  Application must exit.

02/08/18 13:49:03:830 | [INFO] |  |  |  | AMT |  |  | 49932 | Starting Data Collection for SWTag_Init()

02/08/18 13:49:03:830 | [INFO] |  |  |  | AMT |  |  | 49932 | DoISOTagging() productCanonicalLEID = V7{}AcrobatESR-12-Win-GM;outMappedLEID =  V7{}AcrobatESR-12-Win-GM, unused =

02/08/18 13:49:03:830 | [INFO] |  |  |  | AMT |  |  | 49932 | DoISOTagging() productPayloadCode = {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx};driverPayloadCode =  {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}

02/08/18 13:49:03:830 | [DEBUG] |  |  |  | PCDService |  |  | 49932 | Failed to read value for key [] in hive [V7{}AcrobatESR-12-Win-GM] from master : 4

02/08/18 13:49:03:830 | [INFO] |  |  |  | AMT |  |  | 49932 | SWTag_Init() Tags Arguments ; V7{}AcrobatESR-12-Win-GM;

02/08/18 13:49:03:830 | [INFO] |  |  |  | performance |  |  | 49932 | AMTObtainProductLicense took 200.479279 ms

02/08/18 13:51:48:545 | [INFO] |  |  |  | AMT |  |  | 30928 | AMT: Validating Product License.

02/08/18 13:51:48:545 | [DEBUG] |  |  |  | PCDService |  |  | 30928 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:51:48:545 | [DEBUG] |  |  |  | PCDService |  |  | 30928 | No value for key [AdobeUpdaterCodeV2] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:51:48:545 | [DEBUG] |  |  |  | PCDService |  |  | 30928 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:51:48:545 | [DEBUG] |  |  |  | PCDService |  |  | 30928 | No value for key [Updates] in hive [{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}] in master : 10

02/08/18 13:51:48:545 | [WARN] |  |  |  | AUMService |  |  | 30928 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.

02/08/18 13:51:48:545 | [DEBUG] |  |  |  | ServiceLoader |  |  | 30928 | looking for library C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\updaternotifications.dll

02/08/18 13:51:48:545 | [WARN] |  |  |  | ServiceLoader |  |  | 30928 | Failed to find updaternotifications.dll

02/08/18 13:51:48:545 | [INFO] |  |  |  | AUMService |  |  | 30928 | IsUpdaterEnabled call

02/08/18 13:51:48:545 | [DEBUG] |  |  |  | ServiceLoader |  |  | 30928 | Symbol UpdaterNotificationsIsUpdaterEnabled can't be found in library updaternotifications.dll because the library has not been added to the loader

02/08/18 13:51:48:545 | [INFO] |  |  |  | AUMService |  |  | 30928 | Could not load function UpdaterNotificationsIsUpdaterEnabled

02/08/18 13:51:48:545 | [INFO] |  |  |  | AUMService |  |  | 30928 | Notifications Release call

02/08/18 13:51:48:545 | [DEBUG] |  |  |  | ServiceLoader |  |  | 30928 | Symbol UpdaterNotificationsRelease can't be found in library updaternotifications.dll because the library has not been added to the loader

02/08/18 13:51:48:545 | [INFO] |  |  |  | AUMService |  |  | 30928 | Could not load function UpdaterNotificationsRelease

02/08/18 13:51:48:545 | [DEBUG] |  |  |  | PCDService |  |  | 30928 | No value for key [CacheStatus] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:51:48:545 | [INFO] |  |  |  | ALM |  |  | 30928 | _info_: Deactivation menu is disabled

02/08/18 13:51:48:545 | [DEBUG] |  |  |  | PCDService |  |  | 30928 | No value for key [CacheStatus] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:51:48:545 | [INFO] |  |  |  | ALM |  |  | 30928 | _info_: Deactivation menu is disabled

02/08/18 13:51:48:561 | [DEBUG] |  |  |  | PCDService |  |  | 30928 | No value for key [ADOBEID] in hive [970787086814181497187627] in cache : 519

02/08/18 13:51:48:561 | [INFO] |  |  |  | AMT |  |  | 30928 | Launch Workflow already done in this session.

02/08/18 13:51:48:561 | [INFO] |  |  |  | AMT |  |  | 30928 | Checking client features against cache.

02/08/18 13:51:48:561 | [DEBUG] |  |  |  | AMT |  |  | 30928 | Feature Acrobat_Base 12.0 is unlicensed (was unlicensed).

02/08/18 13:51:48:561 | [DEBUG] |  |  |  | AMT |  |  | 30928 | Feature Acrobat_Professional 12.0 is unlicensed (was unlicensed).

02/08/18 13:51:48:561 | [DEBUG] |  |  |  | AMT |  |  | 30928 | Feature Acrobat_Distiller 12.0 is unlicensed (was unlicensed).

02/08/18 13:51:48:561 | [DEBUG] |  |  |  | AMT |  |  | 30928 | Feature AMT_SUBSCRIPTION 6.0 is unlicensed (was unlicensed).

02/08/18 13:51:48:561 | [DEBUG] |  |  |  | AMT |  |  | 30928 | Feature AMT_ALLOW_DRAGDROP_INSTALL 3.0 is unlicensed (was unlicensed).

02/08/18 13:51:48:561 | [DEBUG] |  |  |  | AMT |  |  | 30928 | Feature AMT_RESIDUAL_MODE 1.0 is unlicensed (was unlicensed).

02/08/18 13:51:48:561 | [ERROR] |  |  |  | AMT |  |  | 30928 | App has requested features but there are no licensed features, hence no license.

02/08/18 13:51:48:561 | [DEBUG] |  |  |  | PCDService |  |  | 30928 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

02/08/18 13:51:48:561 | [DEBUG] |  |  |  | config |  |  | 30928 | No  licensed serial number found in V7{}AcrobatESR-12-Win-GM

02/08/18 13:51:48:561 | [DEBUG] |  |  |  | PCDService |  |  | 30928 | Failed to get enigma data from hive : 519

02/08/18 13:51:48:561 | [DEBUG] |  |  |  | PCDService |  |  | 30928 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:51:48:561 | [INFO] |  |  |  | AMT |  |  | 30928 | Validating client product info against cache.

02/08/18 13:51:48:561 | [DEBUG] |  |  |  | PCDService |  |  | 30928 | No value for key [ExpirationDate] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

02/08/18 13:51:48:561 | [ERROR] |  |  |  | AMT |  |  | 30928 | Product is unlicensed.

02/08/18 13:51:48:561 | [INFO] |  |  |  | AMT |  |  | 30928 | DoISOTagging() called more than once for the same license state! Old State = 0, New State = 0

02/08/18 13:51:48:561 | [ERROR] |  |  |  | AMT |  |  | 30928 | ERROR: Failure Validating Product License!

02/08/18 13:51:48:561 | [INFO] |  |  |  | performance |  |  | 30928 | AMTValidateProductLicense took 19.632751 ms

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Adobe Employee ,
Feb 27, 2018

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There are essentially 5 log files that you want to provide and these are samples of two over a year apart.

Your first log from over a year ago, the oobelib.log

Line: 5: 08/19/16 13:17:20:423 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Muse Leid not found

Line: 16: 08/19/16 13:17:20:485 | [ERROR] |  |  |  | OPMWrapper |  |  | 8456 | Failed in getting value for key in OPMGetValueForKey

Line: 24: 08/19/16 13:17:20:501 | [ERROR] |  |  |  | OOBELib |  |  | 8456 | SLConfig path is : C:\Users\xxxxxx\AppData\Local\Temp\16\MSLC.xml_80

Line: 49: 08/19/16 13:17:20:548 | [ERROR] |  |  |  | SLCoreService |  |  | 8456 | Loading SLR took 0.0 ms and return "Invalid Operation: License Already Exists (129:16)".

Line: 50: 08/19/16 13:17:20:548 | [ERROR] |  |  |  | SLCoreService |  |  | 8456 | Loading license from product config return "Invalid Operation: License Already Exists (129:16)".

Line: 87: 08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, V7{}AcrobatESR-12-Win-GM, ENABLE_GUEST, 1

Line: 88: 08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

Line: 89: 08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

Line: 90: 08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

Line: 91: 08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

Line: 97: 08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, EULADelay, -1

Line: 98: 08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

Line: 99: 08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

Line: 100: 08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

Line: 101: 08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

Line: 104: 08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, Growl, Suppress

Line: 105: 08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

Line: 106: 08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

Line: 107: 08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

Line: 108: 08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

Line: 111: 08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, REG_SERIAL_OVERRIDE, Suppress

Line: 112: 08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

Line: 113: 08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

Line: 114: 08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

Line: 115: 08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

Line: 118: 08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, Growl, Suppress

Line: 119: 08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe

Line: 120: 08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile

Line: 121: 08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

Line: 122: 08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

Line: 125: 08/19/16 13:17:20:844 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Could not read prov.xml

Line: 127: 08/19/16 13:17:20:844 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | PendingType2A already existing for leids: V7{}AcrobatESR-12-Win-GM{|}ALL

Line: 128: 08/19/16 13:17:20:875 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Type2AData entry written for leid V7{}AcrobatESR-12-Win-GM{|}ALL

Line: 129: 08/19/16 13:17:20:891 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | LEIDLocForType2A entry written for SN 910185056704396773844240

With your later log, which is actually a different licensing log, there are also errors in your amt3.log:

Line: 92: 02/08/18 09:24:36:267 | [ERROR] |  |  |  | ASUFeatureParser |  |  | 25108 | Signature successfully validated for asu features

Line: 195: 02/08/18 09:24:41:602 | [ERROR] |  |  |  | SLCoreService |  |  | 34188 | No value for key [DataColl] in user dictionary.

Line: 439: 02/08/18 09:27:19:549 | [ERROR] |  |  |  | ASUFeatureParser |  |  | 41644 | Signature successfully validated for asu features

Line: 577: 02/08/18 10:06:22:971 | [ERROR] |  |  |  | ASUFeatureParser |  |  | 6520 | Signature successfully validated for asu features

Line: 680: 02/08/18 10:06:28:353 | [ERROR] |  |  |  | SLCoreService |  |  | 33184 | No value for key [DataColl] in user dictionary.

Line: 925: 02/08/18 13:47:40:142 | [ERROR] |  |  |  | ASUFeatureParser |  |  | 21640 | Signature successfully validated for asu features

Line: 1188: 02/08/18 13:47:48:128 | [ERROR] |  |  |  | AMT |  |  | 21640 | Licensing has been denied. Doing last chance launch.

Line: 1199: 02/08/18 13:47:48:128 | [ERROR] |  |  |  | SLCoreService |  |  | 21640 | Could not find license from which to get user data

Line: 1200: 02/08/18 13:47:48:128 | [ERROR] |  |  |  | SLCoreService |  |  | 21640 | No value for key [Extended_License_Type] in user dictionary.

Line: 1201: 02/08/18 13:47:48:128 | [ERROR] |  |  |  | SLCoreService |  |  | 21640 | No value for key [EXCEPTION_TYPE] in user dictionary.

Line: 1294: 02/08/18 13:49:03:658 | [ERROR] |  |  |  | ASUFeatureParser |  |  | 49932 | Signature successfully validated for asu features

Line: 1375: 02/08/18 13:49:03:752 | [ERROR] |  |  |  | SLCoreService |  |  | 49932 | Could not find license from which to get user data

Line: 1392: 02/08/18 13:49:03:799 | [ERROR] |  |  |  | SLCoreService |  |  | 49932 | Could not find license from which to get user data

Line: 1393: 02/08/18 13:49:03:799 | [ERROR] |  |  |  | SLCoreService |  |  | 49932 | No value for key [SLRTIME] in user dictionary.

Line: 1481: 02/08/18 13:49:03:830 | [ERROR] |  |  |  | AMT |  |  | 49932 | Licensing has been refused.  Application must exit.

Line: 1515: 02/08/18 13:51:48:561 | [ERROR] |  |  |  | AMT |  |  | 30928 | App has requested features but there are no licensed features, hence no license.

Line: 1522: 02/08/18 13:51:48:561 | [ERROR] |  |  |  | AMT |  |  | 30928 | Product is unlicensed.

Line: 1524: 02/08/18 13:51:48:561 | [ERROR] |  |  |  | AMT |  |  | 30928 | ERROR: Failure Validating Product License!

Line: 1524: 02/08/18 13:51:48:561 | [ERROR] |  |  |  | AMT |  |  | 30928 | ERROR: Failure Validating Product License!

I would recommend that you contact Adobe Support with the following logs from your User Temp folder:

oobelib.log

amt3.log

PDApp.log

swtag.log

adobegc.log

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Explorer ,
Feb 28, 2018

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I was asked by Adobe support to send them the oobelib, amt3 and PDApp files, which I did multiple times.

The logfiles are different, because of different adobe_prtk and Acrobat versions.

I sent these again 2 weeks ago, no reply yet.

The strange thing is it is working one moment, and at a random time the same user starts getting the errors. Even though he has not logged out, and is still in the same desktop session. Why would it suddenly fail to find the prov.xml then? Las time he actually had 2 PDF files open, but the next one failed with the licensing errors.

I just do not understand how that is even possible.

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Adobe Employee ,
Feb 28, 2018

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There might be a couple of things that I can think of but there isn't enough data in the forum post.

  • Are you using a visualization solution (Citrix, VMWare, AppV, etc...)?  In the earlier posts it says that there were two different versions of Citrix.  Which solution (XenApp, XenDesk, etc...)?
  • If yes, then are you using an imaged OS?  This would mean using the Adobe Customization Wizard DC's Online Exception feature would/could not be used.
  • If yes, then did you follow the imaged OS instructions for licensing in the ETK?

These are all questions you were probably already asked? (ret.)

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Explorer ,
Mar 01, 2018

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Those have indeed been asked by support, multiple times.

1) Yes, we use Citrix Xenapp 7.13 at the moment.

2) Yes, thats why I generated the prov.xml, and activated the streaming option.

3) Yes, but I see now theres a licensing check added after the last step:

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1"

These keys are not present on the master image, so I am going to set those.

Those key names are kind of confusing tho, because we dont use "UserSpecificIdentity"  or "UserSpecificLicensing". We have an enterprise license.

But oh well, I will add them and see what if it will fix our problems.

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Explorer ,
Mar 30, 2018

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Well i finally got to doing this and went to the site.

Except those 2 lines has been removed again, so theres still no change for me, and still stuck with the same problems.

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Explorer ,
Nov 28, 2019

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After 3 years of this not being fixed and numerous "promises" of it being fixed in coming releases and our contract with Adobe ending, we decided to swap to a different PDF program that does not have these kind of maddening licensing structures.

Theres mulptiple executables that CAN do a license check to MULTIPLE Adobe websites, but in no way could support make clear WHICH ones connect WHERE at WHAT time. So yeh, no more Acrobat for us.

 

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