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Acrobat DC Patching problems

Explorer ,
Apr 26, 2017

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Anyone else have this issue.    Large environment.   Acrobat DC patches fail.   Never had the issues with 9,10,Xi

Acrobat DC Classic Offline Serialized via MST.

Patch always fails on the custom action. 

(SERVER)     MSI (s) (3C:B4) [00:10:26:545]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIF75B.tmp, Entrypoint: AAMIU_Install

(UNKNOWN)     CustomAction AAMIU_Install.196A45B3_0387_4DF9_9420_597B6F2F9ADD returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

The users of Acrobat after the patch failure get the popup.  

"Adobe Application Manager" required to verify your license, is missing or damaged. 

A repair from the help menu will restore functionality.  

Just a pain every time I need to roll a new patch out to the environment and dealing with the failures and the Users.

Like I said never had it in previous releases

One thought is to changing to run the patch always with the IGNOREAAM=1  option and try to bypass that custom action not. Not sure the long term affects of that option.   

Tried support without much success thought I would try other users. 

The failures are random  I looked at a computer this morning that filed  30279 patch but has successfully got 30198, 30243 in the past. 

Thanks for reading and any thoughts. 

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Acrobat

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Acrobat DC Patching problems

Explorer ,
Apr 26, 2017

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Anyone else have this issue.    Large environment.   Acrobat DC patches fail.   Never had the issues with 9,10,Xi

Acrobat DC Classic Offline Serialized via MST.

Patch always fails on the custom action. 

(SERVER)     MSI (s) (3C:B4) [00:10:26:545]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIF75B.tmp, Entrypoint: AAMIU_Install

(UNKNOWN)     CustomAction AAMIU_Install.196A45B3_0387_4DF9_9420_597B6F2F9ADD returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

The users of Acrobat after the patch failure get the popup.  

"Adobe Application Manager" required to verify your license, is missing or damaged. 

A repair from the help menu will restore functionality.  

Just a pain every time I need to roll a new patch out to the environment and dealing with the failures and the Users.

Like I said never had it in previous releases

One thought is to changing to run the patch always with the IGNOREAAM=1  option and try to bypass that custom action not. Not sure the long term affects of that option.   

Tried support without much success thought I would try other users. 

The failures are random  I looked at a computer this morning that filed  30279 patch but has successfully got 30198, 30243 in the past. 

Thanks for reading and any thoughts. 

Topics

Acrobat

Views

249

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 26, 2017 0
kglad LATEST
Adobe Community Professional ,
Apr 26, 2017

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