Highlighted

Acrobat DC shows standard instead of pro

New Here ,
Feb 28, 2017

Copy link to clipboard

Copied

We're in a XenApp 7 environment on 2012 R2 and I have 1 user that is supposed to be running Pro instead of Standard.  I had to nuke her user profile in Windows due to another oddball problem but now when she logs into Acrobat DC, it always thinks she's on Standard edition rather than Pro.  What am I missing here since it was working correctly prior to deleting her profile?

Topics

Acrobat

Views

522

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Acrobat DC shows standard instead of pro

New Here ,
Feb 28, 2017

Copy link to clipboard

Copied

We're in a XenApp 7 environment on 2012 R2 and I have 1 user that is supposed to be running Pro instead of Standard.  I had to nuke her user profile in Windows due to another oddball problem but now when she logs into Acrobat DC, it always thinks she's on Standard edition rather than Pro.  What am I missing here since it was working correctly prior to deleting her profile?

Topics

Acrobat

Views

523

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 28, 2017

Copy link to clipboard

Copied

there's not one program that you log into and the login determines whether you use pro or standard.

you must have some setup where users sign-in and depending on their credentials, they are able to use one or another set of programs. ie, the problem is your setup.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Feb 28, 2017

Copy link to clipboard

Copied

According to Adobe's website, that's incorrect?

Deploy Adobe Acrobat DC

The download package for Acrobat Pro DC & Acrobat Standard DC is the same. After deployment, when users launch Acrobat DC and sign in with their ID, the application gets activated as Pro or Standard depending on their entitlement.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
kglad LATEST
Adobe Community Professional ,
Feb 28, 2017

Copy link to clipboard

Copied

oops, you're correct for an enterprise account.  but you're posting in the non-enterprise forum.

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...