Highlighted

acrobat DC will not open pdf

New Here ,
Feb 23, 2016

Copy link to clipboard

Copied

my acrobat DC app will not open pdfs. It is up to date. It has been uninstalled and reinstalled. Mac computer has been rebooted. Nothing seems to work.

Hi @ccombes,

Can you please try this:

Open a few files with Acrobat, go to Window -> Cascade -> Tile and see if that brings up the PDFs.

Also let us know if you are on a dual monitor system?

Thanks,

-ashu

Views

900

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

acrobat DC will not open pdf

New Here ,
Feb 23, 2016

Copy link to clipboard

Copied

my acrobat DC app will not open pdfs. It is up to date. It has been uninstalled and reinstalled. Mac computer has been rebooted. Nothing seems to work.

Hi @ccombes,

Can you please try this:

Open a few files with Acrobat, go to Window -> Cascade -> Tile and see if that brings up the PDFs.

Also let us know if you are on a dual monitor system?

Thanks,

-ashu

Views

901

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Feb 23, 2016

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Feb 24, 2016

Copy link to clipboard

Copied

How are you trying to open them? File>Open or double clicking?

Has the file association for PDF files on your mac been set to Acrobat?

See Change File Associations in Mac OS X among others.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Feb 24, 2016

Copy link to clipboard

Copied

By opening with app command and by double clicking and by dragging. And yes, file associations are set to Acrobat DC as default. The app has been uninstalled and reinstalled. Computer has been rebooted. File permissions have been repaired. It was suggested by a chat representative that the operating system is too old. I'm on Mac 0S X 10.9.5 operating system, which I believe is Mavericks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Feb 25, 2016

Copy link to clipboard

Copied

Can't open Adobe Acrobat or Reader PDF-

- This is a detailed troubleshooting document that may be useful.

That OS version is supported according to our system requirements document, but check for available updates for the OS.

I would definitely try updating Acrobat via Help>Check for Updates.

My other question would be does this happen with all PDF's or only certain ones? For example, can you open a PDF downloaded from adobe.com?

A test for an OS permissions issue would be to try with a new admin account.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jun 23, 2016

Copy link to clipboard

Copied

Hi @ccombes,

Can you please try this:

Open a few files with Acrobat, go to Window -> Cascade -> Tile and see if that brings up the PDFs.

Also let us know if you are on a dual monitor system?

Thanks,

-ashu

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...