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Acrobat not Updating from Local Update Server

Community Beginner ,
Feb 08, 2019

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I've recently setup the local Adobe Update server and can successfully update my Creative Cloud applications on this one machine, but adobe acrobat will not point to the new server, it still shows in AdobeApplicationUpdater log that it is pointing to adobes web update site.  The problem is our firewall is blocking that and it is throwing me an error.  Is there any where I can change the update URL.  I have placed the

AdobeUpdater.Overrider file in

\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides

\Program Files (x86)\Common Files\Adobe\UpdaterResources

because acrobat is not part of Creative Cloud do I need to play it in another location?

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Correct answer by Test Screen Name | Most Valuable Participant

My suggestion would be to check your server logs, looking for the request at that time, and the response. See if the server is returning 404 for some reason, or if it is actually returning an OK code, which is being treated wrong.

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Acrobat not Updating from Local Update Server

Community Beginner ,
Feb 08, 2019

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I've recently setup the local Adobe Update server and can successfully update my Creative Cloud applications on this one machine, but adobe acrobat will not point to the new server, it still shows in AdobeApplicationUpdater log that it is pointing to adobes web update site.  The problem is our firewall is blocking that and it is throwing me an error.  Is there any where I can change the update URL.  I have placed the

AdobeUpdater.Overrider file in

\ProgramData\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides

\Program Files (x86)\Common Files\Adobe\UpdaterResources

because acrobat is not part of Creative Cloud do I need to play it in another location?

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

My suggestion would be to check your server logs, looking for the request at that time, and the response. See if the server is returning 404 for some reason, or if it is actually returning an OK code, which is being treated wrong.

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Feb 08, 2019 1
Adobe Employee ,
Feb 08, 2019

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Moving this query to Enterprise Deployment (Acrobat and Reader)​ community.

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Feb 08, 2019 0
Adobe Employee ,
Feb 08, 2019

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1.

Enable Acrobat Updater verbose logging-

Set iLogLevel REG_DWORD value to 1 in the registry below

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS

Log file called AdobeARM.log and can be found in the User Temp folder.

2.

Try to update Acrobat

3.

Collect and send me the log

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Feb 08, 2019 1
Community Beginner ,
Feb 11, 2019

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OK it looks like it is contacting my server but it is saying the file doesnt exist, but I did verify that the file is in that location. 

[2019-02-11 11:12:14:0953] Adobe ARM 1.824.29.8644 logging started.

[2019-02-11 11:12:14:0953] Command Line: /PRODUCT:Acrobat /VERSION:19.0 /MODE:1

[2019-02-11 11:12:14:0953] Notify...

[2019-02-11 11:12:14:0953] Could not find ARM server to notify

[2019-02-11 11:12:14:0953]    GetLastError(): 2 - The system cannot find the file specified.

[2019-02-11 11:12:14:0953] InitUIStrings...

[2019-02-11 11:12:14:0988] ************************************

[2019-02-11 11:12:14:0988] InitSessionWithProduct...

[2019-02-11 11:12:14:0988] Check for updates interval is overwritten for Adobe Acrobat DC {AC76BA86-1033-FFFF-7760-0C0F074E4100}

[2019-02-11 11:12:14:0989] ProductCode: {AC76BA86-1033-FFFF-7760-0C0F074E4100}

[2019-02-11 11:12:14:0989] ProductName: Adobe Acrobat DC

[2019-02-11 11:12:14:0989] ProductVersion: 19.008.20071

[2019-02-11 11:12:14:0989] ProductUACPatching: enabled

[2019-02-11 11:12:14:0989] Product UI Language: ENU

[2019-02-11 11:12:14:0989] ProductLanguage installed: 0

[2019-02-11 11:12:14:0989] ProductRegistry: SOFTWARE\Adobe\Adobe Acrobat\DC

[2019-02-11 11:12:14:0989] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat DC\

[2019-02-11 11:12:14:0989] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/AcrobatDCManifest2.msi

[2019-02-11 11:12:14:0989] re-initializing strings with langauge: ENU

[2019-02-11 11:12:15:0016] InitListener...

[2019-02-11 11:12:15:0016] Init...

[2019-02-11 11:12:15:0016] Notify...

[2019-02-11 11:12:15:0016] Could not find ARM server to notify

[2019-02-11 11:12:15:0016]    GetLastError(): 2 - The system cannot find the file specified.

[2019-02-11 11:12:15:0016] StartServer...

[2019-02-11 11:12:15:0016] IsVistaOrLater returns 1

[2019-02-11 11:12:15:0017] ARM Server started

[2019-02-11 11:12:15:0017] Action added: Listener

[2019-02-11 11:12:15:0017] RunManual...

[2019-02-11 11:12:15:0118] Action added: Dialog

[2019-02-11 11:12:15:0118] CanRun...

[2019-02-11 11:12:15:0118] IsPatchingDisabled...

[2019-02-11 11:12:15:0118] Admin User, will update

[2019-02-11 11:12:15:0118] StartProduct...

[2019-02-11 11:12:15:0118] IsEULA_Accepted...

[2019-02-11 11:12:15:0118] EULA accepted from 1

[2019-02-11 11:12:15:0118] GetPreferences...

[2019-02-11 11:12:15:0118] Using registered preference AUTO_ALL

[2019-02-11 11:12:15:0118] InitDownloadManager...

[2019-02-11 11:12:15:0118] GetOverwriteURL...

[2019-02-11 11:12:15:0119] overwrite file found

[2019-02-11 11:12:15:0126] found manifest and updates overwrites

[2019-02-11 11:12:15:0126] Product can start

[2019-02-11 11:12:15:0126] Action added: Download Manifest

[2019-02-11 11:12:15:0126] Downloading Manifest:

[2019-02-11 11:12:15:0126]    URL: http://MYSERVER:80/updates/Adobe/CS/Acrobat/arm-manifests/win/AcrobatDCManifest2.msi

[2019-02-11 11:12:15:0126]    file: C:\ProgramData\Adobe\ARM\Acrobat_19.008.20071\AcrobatDCManifest2.msi

[2019-02-11 11:12:15:0139] DownloadFileAndWait()

[2019-02-11 11:12:15:0146] Creating BITS job LocalFileName:C:\ProgramData\Adobe\ARM\Acrobat_19.008.20071\AcrobatDCManifest2.msi

[2019-02-11 11:12:15:0146] Creating BITS job RemoteName:http://MYSERVER:80/updates/Adobe/CS/Acrobat/arm-manifests/win/AcrobatDCManifest2.msi

[2019-02-11 11:12:15:0146] downLoadFileSet(): File Count: 1

[2019-02-11 11:12:15:0459] StoreCRD...

[2019-02-11 11:12:15:0459] No CRD to store

[2019-02-11 11:12:15:0461] BITs download success: C:\ProgramData\Adobe\ARM\Acrobat_19.008.20071\AcrobatDCManifest2.msi

[2019-02-11 11:12:15:0530] valid after BITs download: C:\ProgramData\Adobe\ARM\Acrobat_19.008.20071\AcrobatDCManifest2.msi

[2019-02-11 11:12:15:0531] Action deleted: Download Manifest

[2019-02-11 11:12:15:0531] ReportSessionData...

[2019-02-11 11:12:15:0536] UAC is enabled

[2019-02-11 11:12:15:0542] InitSession...

[2019-02-11 11:12:15:0542] InitUpdateData...

[2019-02-11 11:12:15:0559] InitExtraManifestProperties...

[2019-02-11 11:12:15:0559] AllowedLogsessionDllVersions: 7.2.1.3614;7.3.1.100;7.3.1.136;7.3.1.140

[2019-02-11 11:12:15:0560] InitUpdateFromProductUpdatesTable...

[2019-02-11 11:12:15:0560] MDOV

[2019-02-11 11:12:15:0560]    Error Code: 1615

[2019-02-11 11:12:15:0560] InitUpdateFromProductUpdatesExTable...

[2019-02-11 11:12:15:0560] InitUpdateDataFromRecord...

[2019-02-11 11:12:15:0560] InitUpgrade...

[2019-02-11 11:12:15:0560] Upgrade disabled, returning: 15666

[2019-02-11 11:12:15:0560] File list in Manifest: AcrobatDCUpd1901020069.msp

[2019-02-11 11:12:15:0560] InitUpdateFiles...

[2019-02-11 11:12:15:0560] EvaluateUpdateForInstall...: ID_AcrobatDCUpd1901020069.msp

[2019-02-11 11:12:15:0560] MDOV

[2019-02-11 11:12:15:0560]    Error Code: 1615

[2019-02-11 11:12:15:0560] EvaluateCondition...: ID_AcrobatDCUpd1901020069.msp

[2019-02-11 11:12:15:0560] New file object: AcrobatDCUpd1901020069.msp

[2019-02-11 11:12:15:0560] AddFileObject...

[2019-02-11 11:12:15:0560] get update values for Update ID: ID_AcrobatDCUpd1901020069.msp

[2019-02-11 11:12:15:0560] InitFilesInUse...

[2019-02-11 11:12:15:0560] Added Reboot Dismiss file: vcruntime140.dll

[2019-02-11 11:12:15:0560] Added Reboot Dismiss file: vccorlib140.dll

[2019-02-11 11:12:15:0560] Added Reboot Dismiss file: msvcp140_2.dll

[2019-02-11 11:12:15:0560] Added Reboot Dismiss file: msvcp140_1.dll

[2019-02-11 11:12:15:0560] Added Reboot Dismiss file: msvcp140.dll

[2019-02-11 11:12:15:0560] Added Reboot Dismiss file: concrt140.dll

[2019-02-11 11:12:15:0560] Added Reboot Dismiss file: SendAsLinkAddin.dll

[2019-02-11 11:12:15:0560] Added Reboot Dismiss file: PDFMOutlookAddin.dll

[2019-02-11 11:12:15:0560] Added Reboot Dismiss file: PDFMOfficeAddin.dll

[2019-02-11 11:12:15:0560] InitManifestProperties...

[2019-02-11 11:12:15:0560] WaitMsiMutexLimit: 60

[2019-02-11 11:12:15:0560] ErrorDetailsURL: http://www.adobe.com/go/update_error_win

[2019-02-11 11:12:15:0560] WhatsNewURL: http://www.adobe.com/products/reader.html

[2019-02-11 11:12:15:0560] UpgradeDisplayName not found in Manifest, will use Adobe Acrobat Reader DC

[2019-02-11 11:12:15:0561] WaitDynamicFilesInUse: 86400000

[2019-02-11 11:12:15:0561] AllowUpdateInSystemContext: 1

[2019-02-11 11:12:15:0561] CloseApplications: Distiller;AdobeCollabSynchronizerNotification;AcrobatTrayIcon

[2019-02-11 11:12:15:0561] Found AllowServiceConditions: SvcCond1;SvcCond2

[2019-02-11 11:12:15:0561] EvaluateCondition...: SvcCond1

[2019-02-11 11:12:15:0561] ProcessFileCondition...

[2019-02-11 11:12:15:0561] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

[2019-02-11 11:12:15:0561] File version: 1.824.29.8644

[2019-02-11 11:12:15:0561] Condition met

[2019-02-11 11:12:15:0561] EvaluateCondition...: SvcCond2

[2019-02-11 11:12:15:0561] ProcessFileCondition...

[2019-02-11 11:12:15:0561] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARMHelper.exe

[2019-02-11 11:12:15:0562] File version: 1.824.29.8644

[2019-02-11 11:12:15:0562] Condition met

[2019-02-11 11:12:15:0562] AllowServiceMode: 2

[2019-02-11 11:12:15:0562] Service not allowed - unknown AllowServiceMode value or not full auto mode for property value

[2019-02-11 11:12:15:0562] Blacklist: 2;16;17;18;19;52;53;54;63;68;81;82;83;84;85;86;87;88;89;90;91;92;93;97

[2019-02-11 11:12:15:0563] UrlFallback: http://ardownload.adobe.com

[2019-02-11 11:12:15:0563] IsNotUpdatableAdminInstall...

[2019-02-11 11:12:15:0563] GetOverwriteURL...

[2019-02-11 11:12:15:0564] overwrite file found

[2019-02-11 11:12:15:0565] found manifest and updates overwrites

[2019-02-11 11:12:15:0566] ShowArmDialog...

[2019-02-11 11:12:15:0871] SetBalooonAvailable...

[2019-02-11 11:12:16:0886] DownloadAndInstallUpgrade...

[2019-02-11 11:12:17:0191] SetupArmUpdate...

[2019-02-11 11:12:17:0191] InitDownloadForArmUpdate...

[2019-02-11 11:12:17:0191] GetOverwriteURL...

[2019-02-11 11:12:17:0191] overwrite file found

[2019-02-11 11:12:17:0194] found manifest and updates overwrites

[2019-02-11 11:12:17:0195] DownloadArmManifest...

[2019-02-11 11:12:17:0195] DownloadFileAndWait()

[2019-02-11 11:12:17:0199] Creating BITS job LocalFileName:C:\ProgramData\Adobe\ARM\S\ArmManifest2.msi

[2019-02-11 11:12:17:0200] Creating BITS job RemoteName:http://MYSERVER:80/updates/Adobe/CS/Acrobat/arm-manifests/win/ArmManifest2.msi

[2019-02-11 11:12:17:0200] downLoadFileSet(): File Count: 1

[2019-02-11 11:12:17:0514] StoreCRD...

[2019-02-11 11:12:17:0514] No CRD to store

[2019-02-11 11:12:17:0532] download success with BITs: C:\ProgramData\Adobe\ARM\S\ArmManifest2.msi

[2019-02-11 11:12:17:0536] ProcessArmUpdateManifest...

[2019-02-11 11:12:17:0550] InitArmUpdate...

[2019-02-11 11:12:17:0550] EvaluateCondition...: DisableArmUpdate

[2019-02-11 11:12:17:0550] ProcessOSCondition...

[2019-02-11 11:12:17:0550] CheckSystemRequirements os,sp = 100 0 osString = 100W6, physicalMemory (16247) = 16384

[2019-02-11 11:12:17:0550] CheckSystemRequirements failed. Required MaxOS: 60

[2019-02-11 11:12:17:0550] ARM update record found

[2019-02-11 11:12:17:0550] IsNewArmAvailable...

[2019-02-11 11:12:17:0550] GetFileVersion(): C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

[2019-02-11 11:12:17:0550] File version: 1.824.29.8644

[2019-02-11 11:12:17:0550] IsNewArmAvailable: ARM version is up to date, returning 0.

[2019-02-11 11:12:17:0550] Newer version ARM update is not available

[2019-02-11 11:12:17:0551] DownloadFiles...

[2019-02-11 11:12:17:0551] DownloadPayloadFiles...

[2019-02-11 11:12:17:0551] DownloadFilesWithBITs...

[2019-02-11 11:12:17:0558] FindJob

[2019-02-11 11:12:17:0558] GetJobs

[2019-02-11 11:12:17:0560] Creating BITS job LocalFileName:C:\ProgramData\Adobe\ARM\Acrobat_19.008.20071\AcrobatDCUpd1901020069.msp

[2019-02-11 11:12:17:0560] Creating BITS job RemoteName:http://MYSERVER:80/updates/Adobe/CS/Acrobat/pub/adobe/acrobat/win/AcrobatDC/1901020069/AcrobatDCUpd1...

[2019-02-11 11:12:17:0560] downLoadFileSet(): File Count: 1

[2019-02-11 11:12:17:0620] ARMDownloader::BITS Error: HTTP status 404: The requested URL does not exist on the server.

[2019-02-11 11:12:17:0620]    Error Code: -2145844844

[2019-02-11 11:12:17:0620] BITS Error Context: The error occurred while the remote file was being processed.

[2019-02-11 11:12:17:0621] DownloadFiles:isComplete returns error

[2019-02-11 11:12:17:0621]    Error Code: -2145844844

[2019-02-11 11:12:17:0621] Missing file on server (HTTP Error 404)

[2019-02-11 11:12:17:0621]    Error Code: 14007

[2019-02-11 11:12:17:0621] ** Setting Error Condition:

[2019-02-11 11:12:17:0621]    Error Code: 140200

[2019-02-11 11:12:17:0622] Job to cancel not found: ArmAcrobatJobsID_AcrobatDCUpd1901020069.msp

[2019-02-11 11:12:17:0627] DownloadFilesDirectly...

[2019-02-11 11:12:17:0629] DownloadFileDirectly... URL: http://MYSERVER:80/updates/Adobe/CS/Acrobat/pub/adobe/acrobat/win/AcrobatDC/1901020069/AcrobatDCUpd1...

[2019-02-11 11:12:17:0629] Scheme is HTTP

[2019-02-11 11:12:17:0651] Status from Direct Downloader

[2019-02-11 11:12:17:0651]    Error Code: 404

[2019-02-11 11:12:17:0656] C:\ProgramData\Adobe\ARM\Acrobat_19.008.20071\AcrobatDCUpd1901020069.msp  BB download failed

[2019-02-11 11:12:17:0656]    Error Code: 6

[2019-02-11 11:12:17:0975] SetBalooonInstallFinished...

[2019-02-11 11:12:19:0469] User exited

[2019-02-11 11:12:19:0475] Action deleted: Dialog

[2019-02-11 11:12:19:0475] LogReportDataIntoAnalytics... requested by exit instance

[2019-02-11 11:12:19:0476] LetProductUseArmReportData...

[2019-02-11 11:12:19:0476] Missing module path

[2019-02-11 11:12:19:0476] IsHighBeamAllowed...

[2019-02-11 11:12:19:0477] installed version: 7.3.1.140

[2019-02-11 11:12:19:0477] confirmed allowed version

[2019-02-11 11:12:19:0477] Not opted in

[2019-02-11 11:12:19:0477] Init HL or HB failed

[2019-02-11 11:12:19:0477] done with Report file

[2019-02-11 11:12:19:0478] Cleanup...

[2019-02-11 11:12:19:0478] CleanupEx...

[2019-02-11 11:12:19:0479] Notify...

[2019-02-11 11:12:19:0479] WriteFile succeeded in Notify

[2019-02-11 11:12:19:0480] Notify...

[2019-02-11 11:12:19:0480] WriteFile succeeded in Notify

[2019-02-11 11:12:19:0480] Requested to stop listener

[2019-02-11 11:12:19:0480] Confirming request to stop listener

[2019-02-11 11:12:19:0480] Action deleted: Listener

[2019-02-11 11:12:19:0681] ARM returns ERROR_SUCCESS

[2019-02-11 11:12:19:0681] Adobe ARM 1.824.29.8644 logging finished.

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Feb 11, 2019 0
Most Valuable Participant ,
Feb 11, 2019

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My suggestion would be to check your server logs, looking for the request at that time, and the response. See if the server is returning 404 for some reason, or if it is actually returning an OK code, which is being treated wrong.

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Feb 11, 2019 1
remy646 LATEST
Community Beginner ,
Feb 11, 2019

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Thanks, Turns out my MIME types did not stick.  It was not able to identify the .msp that the adobe acrobat updates were. 

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Feb 11, 2019 0