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acrobat pro 2017 does not include a check for updates menu item

New Here ,
Apr 09, 2018

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After installing Acrobat 2017 pro the help drop down menu does not include "check for updates" .

We are not sure if this means it is already updated all the way or if the update process is not available.

The computers are Windows 7 Pro 32 bit with 4GB of ram.

We have tried uninstalling and reinstalling but nothing seems to help.

Any guidance would be greatly appreciated.

Thanks,

Check the registry to start: Windows Updates

Need to rule out that bUpdater was not disabled somehow.

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acrobat pro 2017 does not include a check for updates menu item

New Here ,
Apr 09, 2018

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After installing Acrobat 2017 pro the help drop down menu does not include "check for updates" .

We are not sure if this means it is already updated all the way or if the update process is not available.

The computers are Windows 7 Pro 32 bit with 4GB of ram.

We have tried uninstalling and reinstalling but nothing seems to help.

Any guidance would be greatly appreciated.

Thanks,

Check the registry to start: Windows Updates

Need to rule out that bUpdater was not disabled somehow.

Topics

Acrobat

Views

1.8K

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Adobe Community Professional ,
Apr 09, 2018

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do you have a perpetual/classic license or a subscription?

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New Here ,
Apr 09, 2018

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We are using perpetual/classic license for 125 machines. The install went fine on most of the 125 end points. The "check for updates" was available and completed the update without an issue. It is only a few machines that do not appear to include that choice on the Help menu.

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Adobe Community Professional ,
Apr 09, 2018

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Adobe Employee ,
Apr 09, 2018

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Check the registry to start: Windows Updates

Need to rule out that bUpdater was not disabled somehow.

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New Here ,
Apr 11, 2018

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Thanks for the help on this one.

We found that the HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017\FeatureLockDown\bUpdater DWORD32 value was set to "0"

After setting that to "1" the update function returned and the update has been completed.

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