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Acrobat Reader DC proxy popup

New Here ,
Oct 11, 2018

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Hi all, we have recently upgraded to reader DC and we are now getting a proxy popup when we go to save, print and sometimes open PDF's.  we use messagelabs for our web filtering and it's that that's blocking whatever URL it's trying to connect to.  I found this page and whitelisted all the acrobat services URL's, still the popup appeared

Adobe Creative Cloud Network Endpoints

*.acrobat.com

*.echosign.com

*.echocdn.com

*.bam.nr-data.net

*.newrelic.com

Required by Adobe Acrobat services

I re-installed adobe reader using the customisation tool, disabling all online services and features....popup was still happening.

I then installed wireshark and saw it was trying to connect to https://files.acrobat.com.  i whitelisted that URL and it's STILL appearing.  My boss is really getting on at me to get it fixed but i don't know where to turn to next.  Googling it bring up loads of people with the same issue but i can't find an answer. 

Can anyone help? anyone managed to resolve this?

thanks

If you disabled service correctly, then cServices\bUpdater should be 0.

Check that. Lockable Settings

I'm unfamiliar with the software causing the popup, and blocking all endpoints seems a bit heavy handed. However, Acrobat endpoint config docs are here: Service and Online Feature Configuration — Enterprise Administration Guide

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Acrobat Reader DC proxy popup

New Here ,
Oct 11, 2018

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Hi all, we have recently upgraded to reader DC and we are now getting a proxy popup when we go to save, print and sometimes open PDF's.  we use messagelabs for our web filtering and it's that that's blocking whatever URL it's trying to connect to.  I found this page and whitelisted all the acrobat services URL's, still the popup appeared

Adobe Creative Cloud Network Endpoints

*.acrobat.com

*.echosign.com

*.echocdn.com

*.bam.nr-data.net

*.newrelic.com

Required by Adobe Acrobat services

I re-installed adobe reader using the customisation tool, disabling all online services and features....popup was still happening.

I then installed wireshark and saw it was trying to connect to https://files.acrobat.com.  i whitelisted that URL and it's STILL appearing.  My boss is really getting on at me to get it fixed but i don't know where to turn to next.  Googling it bring up loads of people with the same issue but i can't find an answer. 

Can anyone help? anyone managed to resolve this?

thanks

If you disabled service correctly, then cServices\bUpdater should be 0.

Check that. Lockable Settings

I'm unfamiliar with the software causing the popup, and blocking all endpoints seems a bit heavy handed. However, Acrobat endpoint config docs are here: Service and Online Feature Configuration — Enterprise Administration Guide

Topics

Acrobat

Views

5.4K

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Oct 11, 2018 0
Adobe Employee ,
Oct 15, 2018

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If you disabled service correctly, then cServices\bUpdater should be 0.

Check that. Lockable Settings

I'm unfamiliar with the software causing the popup, and blocking all endpoints seems a bit heavy handed. However, Acrobat endpoint config docs are here: Service and Online Feature Configuration — Enterprise Administration Guide

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Oct 15, 2018 1
New Here ,
Oct 31, 2018

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Hi, sorry for the late late reply, i don't seem to have a cservices reg entry

adobe.JPG

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Oct 31, 2018 0
Adobe Employee ,
Oct 31, 2018

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You have to create it manually.

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Oct 31, 2018 1
Adobe Employee ,
Oct 16, 2018

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Sorry for the inconvenience you are facing.

Could you please share a snapshot of the home screen (after launching Reader). We want to ensure if you have any workflow files(for Review,View,Sign) in your Recents file list.

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Oct 16, 2018 0
New Here ,
Oct 31, 2018

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Hi, apologies for the late reply, no nothing like that (is this the shared files you are referring to?), we don't use that function.  It also affects everyone that has it so it's a company wide thing

adobe home.JPG

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Oct 31, 2018 0