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Acrobat Std DC team subscription

New Here ,
Jun 08, 2017

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We are currently unable to renew individual users team subscription for Adobe Acrobat Std DC  with our current renewed Team Subscription valid thruu Dec 2017.

Scenario:

User gets message "Subscription Expires", when activating our Acrobat Std DC according to the documented procedure, it looks as it works but then the applications reverts back to Acrobat Pro DC and says subscription expired?

All user information looks ok on the admin console Team page and the users indivual Adobe Account page!

We are also unable to remove users from the Team and reassign licenses?

Any hints would be appreciatied!

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Acrobat

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Acrobat Std DC team subscription

New Here ,
Jun 08, 2017

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Copied

We are currently unable to renew individual users team subscription for Adobe Acrobat Std DC  with our current renewed Team Subscription valid thruu Dec 2017.

Scenario:

User gets message "Subscription Expires", when activating our Acrobat Std DC according to the documented procedure, it looks as it works but then the applications reverts back to Acrobat Pro DC and says subscription expired?

All user information looks ok on the admin console Team page and the users indivual Adobe Account page!

We are also unable to remove users from the Team and reassign licenses?

Any hints would be appreciatied!

Topics

Acrobat

Views

110

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
kglad LATEST
Adobe Community Professional ,
Jun 08, 2017

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