Highlighted

Acrobat X printer driver not working after Acrobat DC test period ends

New Here ,
Jan 31, 2017

Copy link to clipboard

Copied

We installed Acrobat DC on a test PC with Windows X 64 Bit though the Adobe cloud app update function.

Before, there was a working Acrobat X installation incl. printer driver, etc.

During the test phase, everything worked fine - with DC. After the test period ended, we uninstalled Acrobat DC - it does not really seem to have any important features, so we wanted to simply get rid of it.

Unfortunately, now the Acrobat X print driver an two other printers using the driver only produce error messages - either "pinter is not activated" or "printer not found" - or simpy nothing happens at all. The old driver is still installed and Windows shows it as certified an ready, an Acrobat X works fine if used as an app.

Any ideas, how to fix the problem would be great.

A simple uninstall - reinstall seems not clever since it would mean to reinstall some other software, too.

Topics

Acrobat

Views

113

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Acrobat X printer driver not working after Acrobat DC test period ends

New Here ,
Jan 31, 2017

Copy link to clipboard

Copied

We installed Acrobat DC on a test PC with Windows X 64 Bit though the Adobe cloud app update function.

Before, there was a working Acrobat X installation incl. printer driver, etc.

During the test phase, everything worked fine - with DC. After the test period ended, we uninstalled Acrobat DC - it does not really seem to have any important features, so we wanted to simply get rid of it.

Unfortunately, now the Acrobat X print driver an two other printers using the driver only produce error messages - either "pinter is not activated" or "printer not found" - or simpy nothing happens at all. The old driver is still installed and Windows shows it as certified an ready, an Acrobat X works fine if used as an app.

Any ideas, how to fix the problem would be great.

A simple uninstall - reinstall seems not clever since it would mean to reinstall some other software, too.

Topics

Acrobat

Views

114

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Mar 30, 2017

Copy link to clipboard

Copied

Hi pat-247,

Sorry for the delay in response.

While having both the version on the same machine. PDFPrinter will be utilized of the later version.

In your case later version has expired, so PDFPrinter won't wor : Using Acrobat X, XI, and DC on the same machine 

I would suggest uninstalling Acrobat DC and Launch Acrobat X > Help > Repair installation. You should be able to see PDFPrinter installed and you will be able to use it again.

-Tariq Dar.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...