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Acrobat XI with Customization Wizard and MST does not open

New Here ,
Mar 06, 2016

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I have a terminal server running Acrobat Standard 11.0.12. It was working fine for two months and my goal now was to run bring it up to version 11.0.14.

The original install was with a customized MST file produced by the Customization Wizard.

I took an AIP version and patched it to 11.0.14 then uninstalled the previous version and installed the new version.

Every time I tried to open Acrobat it got stuck in a repetitive loop. It would open and close, open and close, open and close (very rapidly) and eventually give up and never open. I tried many things and was unsuccessful. Then I uninstalled it and installed the original version 11.0.12 and had the same problem.

Then I ran the installs without the customized MST manually from the MSI. When I opened it it asked to accept the EULA which I did and it asked to register the program. I kept saying skip, but it kept returning every time I hit skip. Finally, when I registered an Adobe ID it ran just fine.

How do I get the MST version to install and how do I register the installed MST version so it doesn't get stuck in this loop. I believe the MST version was needing this registration, but was never asking for it.

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Acrobat

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Acrobat XI with Customization Wizard and MST does not open

New Here ,
Mar 06, 2016

Copy link to clipboard

Copied

I have a terminal server running Acrobat Standard 11.0.12. It was working fine for two months and my goal now was to run bring it up to version 11.0.14.

The original install was with a customized MST file produced by the Customization Wizard.

I took an AIP version and patched it to 11.0.14 then uninstalled the previous version and installed the new version.

Every time I tried to open Acrobat it got stuck in a repetitive loop. It would open and close, open and close, open and close (very rapidly) and eventually give up and never open. I tried many things and was unsuccessful. Then I uninstalled it and installed the original version 11.0.12 and had the same problem.

Then I ran the installs without the customized MST manually from the MSI. When I opened it it asked to accept the EULA which I did and it asked to register the program. I kept saying skip, but it kept returning every time I hit skip. Finally, when I registered an Adobe ID it ran just fine.

How do I get the MST version to install and how do I register the installed MST version so it doesn't get stuck in this loop. I believe the MST version was needing this registration, but was never asking for it.

Topics

Acrobat

Views

99

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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