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Adobe Acrobat DC Licensing Issue

New Here ,
Dec 04, 2019

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I was recently converted from serialized Adobe Acrobat DC to named-user licensing.  On my MAC, I was able to sign-in using my organizational account and "license" Adobe Acrobat DC.  After I closed the program and attempted to re-open Acrobat, I get the dreaded Sorry, Something went wrong error box and am unable to use Adobe Acrobat at all.  The error box suggests signing out and signing back in again, which would be wonderful if I had that option, but since Acrobat will not open, I cannot get that far.

 

I have tried uninstalling and re-installing Acrobat DC to no avail.  This is on a 2017 MBP running Catalina with 16GB of RAM and plenty of HD space.

 

Any suggestions?

Thanks

nate

 

[Moving to the Enterprise forum... Mod]

Correct answer by rstasel | Community Beginner

fwiw, I was able to fix this without reinstalling. Launched InDesign (or any other CC App), and signed out of Adobe. Then deleted ~/Library/Preferences/Adobe. Launched Acrobat, which was surprisingly still signed in. Relaunched InDesign and had to login to Adobe. 

 

Seems to have fixed. 

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Account management, Installation

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Adobe Acrobat DC Licensing Issue

New Here ,
Dec 04, 2019

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I was recently converted from serialized Adobe Acrobat DC to named-user licensing.  On my MAC, I was able to sign-in using my organizational account and "license" Adobe Acrobat DC.  After I closed the program and attempted to re-open Acrobat, I get the dreaded Sorry, Something went wrong error box and am unable to use Adobe Acrobat at all.  The error box suggests signing out and signing back in again, which would be wonderful if I had that option, but since Acrobat will not open, I cannot get that far.

 

I have tried uninstalling and re-installing Acrobat DC to no avail.  This is on a 2017 MBP running Catalina with 16GB of RAM and plenty of HD space.

 

Any suggestions?

Thanks

nate

 

[Moving to the Enterprise forum... Mod]

Correct answer by rstasel | Community Beginner

fwiw, I was able to fix this without reinstalling. Launched InDesign (or any other CC App), and signed out of Adobe. Then deleted ~/Library/Preferences/Adobe. Launched Acrobat, which was surprisingly still signed in. Relaunched InDesign and had to login to Adobe. 

 

Seems to have fixed. 

Topics

Account management, Installation

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3.0K

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Most Valuable Participant ,
Dec 05, 2019

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You should be able to sign in without starting Acrobat, using the Creative Cloud app, unless it is blocked in your system.

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New Here ,
Dec 05, 2019

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I agree...I should have also been able to re-download the entire app from the Adobe Cloud portal and expect it to work, but it did not.  The installation hangs at 9.2%.  

 

I was able to solve this issue by deleting the com.Adobe files from ~\Library\Preferences and re-install.

 

Thanks

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Community Beginner ,
Jul 20, 2020

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fwiw, I was able to fix this without reinstalling. Launched InDesign (or any other CC App), and signed out of Adobe. Then deleted ~/Library/Preferences/Adobe. Launched Acrobat, which was surprisingly still signed in. Relaunched InDesign and had to login to Adobe. 

 

Seems to have fixed. 

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