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Adobe Acrobat DC Windows not Appearing on OSX

New Here ,
Oct 24, 2017

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Hello,

We have had a user report an issue where DC is not rendering at all unless using the top menu bar the user select full screen mode. Otherwise no windows will appear, this includes opening it using a PDF, opening it from the applications folder and creating from screenshot.

We have tried updating to the latest version of OSX and reinstalling the Acrobat DC, As we are using Creative Cloud it wont let us predate the version

Thanks

Having the exact same problem, tried the above solution.

Not sure if actually resetting preferences worked, but once I tried going to window > zoom, DC finally showed again.

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Adobe Acrobat DC Windows not Appearing on OSX

New Here ,
Oct 24, 2017

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Hello,

We have had a user report an issue where DC is not rendering at all unless using the top menu bar the user select full screen mode. Otherwise no windows will appear, this includes opening it using a PDF, opening it from the applications folder and creating from screenshot.

We have tried updating to the latest version of OSX and reinstalling the Acrobat DC, As we are using Creative Cloud it wont let us predate the version

Thanks

Having the exact same problem, tried the above solution.

Not sure if actually resetting preferences worked, but once I tried going to window > zoom, DC finally showed again.

Topics

Acrobat

Views

7.8K

Likes

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Adobe Community Professional ,
Oct 24, 2017

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New Here ,
Oct 29, 2017

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Having the exact same problem, tried the above solution.

Not sure if actually resetting preferences worked, but once I tried going to window > zoom, DC finally showed again.

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New Here ,
Mar 09, 2018

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thank you for this! I was about ready to throw my laptop out the window...

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New Here ,
Sep 06, 2018

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Thank you! It felt like the window was hidden. I was able to view the file in full screen and minimize the window. But I couldn't find the active window.

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New Here ,
Sep 18, 2018

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this worked for me as well, it seems to be an issue exasperated by bouncing between laptop and monitors

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New Here ,
Dec 22, 2018

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"Window > Zoom" Did the trick! Thanks! 

Keywords for this Issue, Mojave 10.14.2, Mac OS, Mac Issue, Adobe Acrobat DC, windows not appearing, not showing, not working, can't see.

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New Here ,
Feb 07, 2019

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Hi, we're experiencing the same issue, window>Zoom seems to fix it temporalily

This issue keeps coming back, is there a permanent fix for this issue

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New Here ,
Feb 22, 2019

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THANKS!!! That did it for me (MacOS Mojave 10.14.3)!

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New Here ,
Sep 12, 2018

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Wow same thing just happened to me.  Window - zoom seemed to fix it. How odd!  Thanks all.

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New Here ,
Nov 07, 2018

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Window >zoom worked for me.

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New Here ,
Feb 12, 2019

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Worked for me!

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New Here ,
Feb 24, 2020

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I sometimes did not see the Acrobat window. I tried many things before I noticed a tiny vertical white line on the very edge of my screen which turns out to be the window. Please see the attached screenshot, complete with an arrow and some words. Now that I know about this new "feature" in Acrobat, I am able to find the little white line and expand it to a proper window.I sometimes did not see the Acrobat window. I tried many things before I noticed a tiny vertical white line on the very edge of my screen which turns out to be the window. Please see the attached screenshot, complete with an arrow and some words. Now that I know about this new "feature" in Acrobat, I am able to find the little white line and expand it to a proper window.

 I sometimes do not see the Acrobat window. I tried many things before I noticed a tiny vertical white line on the very edge of my screen which turns out to be the window. Please see the attached screenshot, complete with an arrow and some words. Now that I know about this new "feature" in Acrobat, I am able to find the little white line and expand it to a proper window.

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