Adobe CC Desktop keeps crashing, white screen.

Community Beginner ,
Mar 08, 2021 Mar 08, 2021

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Hi,

 

For several days I'm plaged by Adobe Crective Cloud for Desktop that won't start-up. When I open it, a white screen apears and it looks like it keeps on rebooting and rebooting and rebooting, because I keep seeing that the program is loading and the log in window keeps refreshing with a new picture like every second. After give or take 20 times, the window just closes and I can start all over again, with the same result.

 

This is very frustrating, because all apps are controlled from the Adobe CC Desktop tool, and seeing as I can't get in, I can't manage all other apps. For instance, I'd like to install a older version of Photoshop because for some reason the newest version won't work on my PC, but an older version workd perfectly. But I can't downgrade to an older version, because to do that, I need access to Adobe CC Desktop.

 

Please help me out, seeing as I already tried to uninstall CC Desktop several times, but the same thing keeps happening.

 

Thank you.

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Creative Cloud, Installation

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Community Beginner , Mar 11, 2021 Mar 11, 2021
The problem is solved!! After chatting with someone from Adobe and letting them look with me on my PC, it turned out I was running an out-dated version of Windows 10. After I updated this (it took the whole night), Adobe CC Desktop worked like a charm! So to all who experience the same problems: check you Windows version and maker sure it is up to date. Thanks for all the help guys.

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Adobe Community Professional ,
Mar 08, 2021 Mar 08, 2021

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Community Beginner ,
Mar 08, 2021 Mar 08, 2021

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Hi Axel Matt,

 

Thank you, but this didn't help unfortunately. I deleted all the files in the OOBE-folder, did a restart and when I open the Adobe CC Desktop again, the same thing happens. 

 

It is so weird, because I also tried uninstalling the entire app, which should mean that all files, folders and programs are deleted from my computer. If I then do a new install, the same problewm shouldn't appear, but it does.

 

I hope someone has the solution for me.

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Community Beginner ,
Mar 08, 2021 Mar 08, 2021

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I even tried the CC Cleaner Tool, but even thát didn't help. With this I completely erased all traces of Adobe CC from my computer, reinstalled it and stíll I get the exact same problem: Adobe CC Desktop boots up, keeps loading, i looks like it keeps on booting up again and again and after 1 minute, it crashes and closes. Very, very frustrating...

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Adobe Employee ,
Mar 08, 2021 Mar 08, 2021

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Arthur, have you been in contact with your organization's Creative Cloud for Team administrator regarding the problems you encounter?

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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I am our organizartion's Adobe CC administrator. I've never encountered anything like this before. Even the most drastic measures don't seem to help. I mean if you erase every trace of a program using an especially designed cleaner-tool and still the program encouters the exact same problems when re-installing, there is something fundamentally wrong. On my own private laptop the tool works perfectly using the same credentials. 

 

After several tries I managed to install Adobe Acrobat separately, the app I use most often, but the CC Desktop keeps crashing, no matter what I try. Even if I log in using an administrator account on my PC, the same problems occur.

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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The problem is solved!! After chatting with someone from Adobe and letting them look with me on my PC, it turned out I was running an out-dated version of Windows 10. After I updated this (it took the whole night), Adobe CC Desktop worked like a charm!

 

So to all who experience the same problems: check you Windows version and maker sure it is up to date.

 

Thanks for all the help guys.

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