Adobe CC Education Subscription - Package fails to install

Report · Feb 22, 2018

Hello!

Have created installation pack, at start of "setup.exe", the error appears at once:

In the PDApp.log file following text:

02/19/18 13:26:13:850 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1956 | Build Version - 1.13.0.59

02/19/18 13:26:13:851 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1956 | Logging Level verbosity Set to 4

02/19/18 13:26:13:851 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1956 | Executing immediate custom action for install mode.

02/19/18 13:26:13:851 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1956 | The CustomActionData string is : mode=install;sourceDir=C:\Users\User\Desktop\Adobe\1406\Build\;installDir=;origDB=C:\Users\User\Desktop\Adobe\1406\Build\1406.msi;installLang=

02/19/18 13:26:13:851 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 1956 | Successfully executed the immediate custom action for install mode .

02/19/18 13:26:20:703 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Build Version - 1.13.0.59

02/19/18 13:26:20:704 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Logging Level verbosity Set to 4

02/19/18 13:26:20:704 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Executing the deferred custom action.

02/19/18 13:26:20:713 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Obtained the following as CustomActionData

02/19/18 13:26:20:713 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | (mode=install;sourceDir=C:\Users\User\Desktop\Adobe\1406\Build\;installDir=;origDB=C:\Users\User\Desktop\Adobe\1406\Build\1406.msi;installLang=)

02/19/18 13:26:20:714 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | (mode=install;sourceDir=C:\Users\User\Desktop\Adobe\1406\Build\;installDir=;origDB=C:\Users\User\Desktop\Adobe\1406\Build\1406.msi;installLang=)

02/19/18 13:26:20:714 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Original database path is : C:\Users\User\Desktop\Adobe\1406\Build\1406.msi

02/19/18 13:26:20:782 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | OptionXML saved at location :: C:\Users\User\AppData\Local\Temp\{CF78B4C3-3874-4D42-9B8C-7C717151B0CF}\\{DA5C95D5-6A59-4013-8263-DECEB2FA3BEC}

02/19/18 13:26:21:744 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Build Version - 1.13.0.59

02/19/18 13:26:21:744 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Logging Level verbosity Set to 4

02/19/18 13:26:21:744 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | CustomAction Parameters obtained...

02/19/18 13:26:21:744 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | optXMLPath :: C:\Users\User\AppData\Local\Temp\{CF78B4C3-3874-4D42-9B8C-7C717151B0CF}\\{DA5C95D5-6A59-4013-8263-DECEB2FA3BEC}

02/19/18 13:26:21:744 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | setupBasePath :: C:\Users\User\Desktop\Adobe\1406\Build\

02/19/18 13:26:21:744 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | installDirPath ::

02/19/18 13:26:21:744 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | installLang ::

02/19/18 13:26:21:744 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Initializing Custom Action Data from parameters

02/19/18 13:26:21:744 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Provisioning Tool path is (C:\Users\User\AppData\Local\Temp\{CF78B4C3-3874-4D42-9B8C-7C717151B0CF}\\{0F2525F2-D27F-4B35-B0A1-3DFD6101F050}).

02/19/18 13:26:21:745 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Starting to run the custom action for install mode

02/19/18 13:26:21:745 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | STEP 1: Starting to parse Option XML.

02/19/18 13:26:21:846 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Latest AAM version with the package is (4.3.0.256)...

02/19/18 13:26:21:850 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Install language fallback contains following languages :

02/19/18 13:26:21:850 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | (ru_RU)

02/19/18 13:26:21:850 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Self-Update BootStrapper Relative Path doesn't exist.

02/19/18 13:26:21:850 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failure in getting Self-Update Folder Path.

02/19/18 13:26:21:851 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | No of updates found (0).

02/19/18 13:26:21:851 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | No of HD products found (19).

02/19/18 13:26:21:859 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to get value for conflicting processes...

02/19/18 13:26:21:860 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to parse the conflictProcessInfo for HD media (CORG1.0)...

02/19/18 13:26:21:906 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to get value for conflicting processes...

02/19/18 13:26:21:906 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to parse the conflictProcessInfo for HD media (COCM1.0)...

02/19/18 13:26:21:912 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to get value for conflicting processes...

02/19/18 13:26:21:913 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to parse the conflictProcessInfo for HD media (COPS1.0)...

02/19/18 13:26:21:919 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to get value for conflicting processes...

02/19/18 13:26:21:919 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to parse the conflictProcessInfo for HD media (CORE1.0)...

02/19/18 13:26:21:926 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to get value for conflicting processes...

02/19/18 13:26:21:926 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to parse the conflictProcessInfo for HD media (COSY2.4.3)...

02/19/18 13:26:21:928 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to get value for conflicting processes...

02/19/18 13:26:21:928 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to parse the conflictProcessInfo for HD media (CDEC1.0.0)...

02/19/18 13:26:21:933 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to get value for conflicting processes...

02/19/18 13:26:21:933 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to parse the conflictProcessInfo for HD media (DOTN4.5.2)...

02/19/18 13:26:21:941 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to get value for conflicting processes...

02/19/18 13:26:21:941 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to parse the conflictProcessInfo for HD media (COMP1.1)...

02/19/18 13:26:21:943 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Custom deployment path doesnt exist in options XML

02/19/18 13:26:22:234 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Found the AppsPanel attribute info (true)

02/19/18 13:26:22:234 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Found the AdminPrivilege attribute info (true)

02/19/18 13:26:22:234 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Number of Medias found = 1

02/19/18 13:26:22:493 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Deployment XML created at path :: C:\Users\User\AppData\Local\Temp\{2730A59C-C770-436D-9102-E1C8B4BEDA8B}\\{929E47C6-580B-471E-8B96-D8B0C0527616}

02/19/18 13:26:22:553 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Override XML created at path :: C:\Users\User\AppData\Local\Temp\{2730A59C-C770-436D-9102-E1C8B4BEDA8B}\\{B1EB9AE7-62F1-454B-99F5-7B5FAD7B22F6}

02/19/18 13:26:22:555 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Conflict process info retrieved (<ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="true"><RegularExpression>^[Aa][Cc][Rr][Oo][Bb][Aa][Tt]\.[Ee][Xx][Ee]$</RegularExpression><ProcessDisplayName>Adobe Acrobat 2015</ProcessDisplayName><ParentRegularExpression/><ParentDisplayName/><RelativePath>[INSTALLDIR]\Acrobat 2015\Acrobat\Acrobat.exe</RelativePath></ConflictingProcess><ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="false"><RegularExpression>^[Ee][Xx][Cc][Ee][Ll]\.[Ee][Xx][Ee]$</RegularExpression><ProcessDisplayName>Microsoft Excel</ProcessDisplayName><ParentRegularExpression/><ParentDisplayName/><RelativePath/></ConflictingProcess><ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="false"><RegularExpression>^[Oo][Uu][Tt][Ll][Oo][Oo][Kk]\.[Ee][Xx][Ee]$</RegularExpression><ProcessDisplayName>Microsoft Outlook</ProcessDisplayName><ParentRegularExpression/><ParentDisplayName/><RelativePath/></ConflictingProcess><ConflictingProcess headless

02/19/18 13:26:22:555 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Deployment Manager is running in Install Mode.

02/19/18 13:26:22:557 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | STEP 2: Starting to launch ASU AAM.

02/19/18 13:26:22:557 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Bootstrapper launch location is :: C:\Users\User\Desktop\Adobe\1406\Build\ASU\Set-up.dat

02/19/18 13:26:26:399 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Build Version - 1.13.0.59

02/19/18 13:26:26:400 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Logging Level verbosity Set to 4

02/19/18 13:26:26:400 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | The Bootstrapper Process return code is (-1).Stopping the installation process.

02/19/18 13:26:26:401 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)

02/19/18 13:26:26:401 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | sendAnalytics : Unable to find deviceId.

02/19/18 13:26:26:750 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 6524 | The output of process received in execWithOutput :

Microsoft Windows [Version 10.0.16299.248]

02/19/18 13:26:26:764 | [INFO] | | ASU | DeploymentManager | | | | 6524 | Event Guid generated is: '8b265e9c-b245-44c9-b643-0b4176efd669'

02/19/18 13:26:26:789 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 6524 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

02/19/18 13:26:29:465 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 5908 | HTTP Request Status code 200.

02/19/18 13:26:29:465 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 6524 | The http request returned HTTP_Status:0 HttpCommunicator error:0

02/19/18 13:26:29:466 | [INFO] | | ASU | DeploymentManager | | | | 6524 | Waiting for the async thread to get the task completed

02/19/18 13:26:29:467 | [INFO] | | ASU | DeploymentManager | | | | 8696 | Async thread is completed. Now exiting from function.

02/19/18 13:26:29:470 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6524 | The install workflow is terminating.

Tried installation:

1. On different PCs (Windows 10 Pro x64)

2. After reset of the PC

3. Have deleted Adobe Acrobat, Excel, Outlook, reset of the PC

Nothing has helped.

I ask to specify why the installer shows error?

Thanks!

Report · Feb 22, 2018

Hi rudenkopro ,

Greetings.

As per the logs i can see Error code 1.

""Exit code: 1 Unable to parse command line. - Incorrect arguments in command line. - Make sure that you have provided the correct arguments.""

What OS are you installing this on ?

Can you please share the Packageinfo.txt file as well .

By any chance do you have an Internal AUSST server set up ?

~Rohit

Report · Feb 28, 2018

OS - Microsoft Windows 10 Pro x64, russian language.

Packageinfo.txt file: WeTransfer (cloud storage)

We don't use "Internal AUSST server"

Report · Mar 01, 2018

Hi rudenkopro ,

Please make sure your OS is up to date , minimum system req for Lightroom CC (1.0) Windows 10 (64-bit) Version 1511 or later

If this does not help please contact customer care. Contact Customer Care

~Rohit

Adobe Community

Adobe CC Education Subscription - Package fails to install

1 Correct answer