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Adobe CC Enterprise Licensing Loss when current CC user uses login

New Here ,
May 31, 2016

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We have Adobe CC Enterprise at our University. Recently we have been having issues with people getting the "you already have 2 computers registered with this account" error. It is happening on Macs and Windows. It appears that sometimes when an individual that already has a personal subscription to Adobe CC logs into the Adobe Cloud app to manage their fonts/etc it causes the computer to lose our enterprise license. Once we run the licensing script its fine for a while again.

Has anyone had this issue before?

Please contact support via Adobe Support  to get this addressed.

Thanks

Rajashree

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Adobe CC Enterprise Licensing Loss when current CC user uses login

New Here ,
May 31, 2016

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We have Adobe CC Enterprise at our University. Recently we have been having issues with people getting the "you already have 2 computers registered with this account" error. It is happening on Macs and Windows. It appears that sometimes when an individual that already has a personal subscription to Adobe CC logs into the Adobe Cloud app to manage their fonts/etc it causes the computer to lose our enterprise license. Once we run the licensing script its fine for a while again.

Has anyone had this issue before?

Please contact support via Adobe Support  to get this addressed.

Thanks

Rajashree

Views

106

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 31, 2016

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Please contact support via Adobe Support  to get this addressed.

Thanks

Rajashree

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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