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Adobe CC licensing Temp access saying Free Trial is expired

New Here ,
Apr 02, 2020

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I have several students who were given temp access saying that Photoshop is giving them notices that their 7-day trial is up. Any idea what might be going on? 

Hi there, 

 

"In some cases, users may see Try or Buy options on a few pages on the Adobe website. Users can ignore these options as they don't need to purchase any product or provide any payment information to use the apps.

Users can launch the installed apps directly. For example, using the Windows Start menu or the macOS Launcher." Source: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions

 

This means they can download the apps and sign in with their school ids and they won't get any trial prompt there.

If your students are seeing trial messages even after launching the CC apps, 

then could you please share your school's name with me, I'll check the details and let you know.

You can use the personal message option to do so. 

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COVID EDU Access

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Adobe CC licensing Temp access saying Free Trial is expired

New Here ,
Apr 02, 2020

Copy link to clipboard

Copied

I have several students who were given temp access saying that Photoshop is giving them notices that their 7-day trial is up. Any idea what might be going on? 

Hi there, 

 

"In some cases, users may see Try or Buy options on a few pages on the Adobe website. Users can ignore these options as they don't need to purchase any product or provide any payment information to use the apps.

Users can launch the installed apps directly. For example, using the Windows Start menu or the macOS Launcher." Source: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions

 

This means they can download the apps and sign in with their school ids and they won't get any trial prompt there.

If your students are seeing trial messages even after launching the CC apps, 

then could you please share your school's name with me, I'll check the details and let you know.

You can use the personal message option to do so. 

Topics

COVID EDU Access

Views

262

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 03, 2020

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Hi there, 

 

"In some cases, users may see Try or Buy options on a few pages on the Adobe website. Users can ignore these options as they don't need to purchase any product or provide any payment information to use the apps.

Users can launch the installed apps directly. For example, using the Windows Start menu or the macOS Launcher." Source: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions

 

This means they can download the apps and sign in with their school ids and they won't get any trial prompt there.

If your students are seeing trial messages even after launching the CC apps, 

then could you please share your school's name with me, I'll check the details and let you know.

You can use the personal message option to do so. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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