Adobe Cloud Libraries 'Unable to connect to server' and Fuse 'error:0 Unknown' issues

[kramC0t]

Myself and my team use Adobe CC in a corporate environment.  The cloud functionality has never worked;  the software has been reinstalled several times and our IT department has carried out numerous network tests to identify whether there is a port blocked or network filtering, however they have exhausted all options.  I've tried using different cloud accounts but to no avail.

The Cloud Libraries panel in each app state:

'Unable to connect to server' and display the CC cloud icon with an 'x' in said panel.  The apps still work fine though (AND I AM LOGGED IN 🙂

Adobe Fuse works up until the point it's trying to send to Photoshop cloud libraries and then I get:

Upload Error Upload failed with error 0: Unknown error (0)

[2018-01-17 14:23:44.345]

Interestingly, the Adobe CC Cloud desktop app does work and I can upload files to that and download from another computer no problem.

Any ideas, please?

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[kglad]

[moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

[rpandita]

Hi markc27376808 ,

Can you please check with your IT team if in case they might have disabled asset syncing ?

Also please make sure you are not added to 0 GB plan

Can you also please post the screen shots of the error you see.

~Rohit

[kramC0t]

Hi, rpandita - thanks for the reply.  I'll check with IT about the points you've made, although i'm pretty sure we're not on a 0GB plan as i'm able to upload and download files using the standalone Adobe Creative Cloud app. 

Can you tell me where the asset syncing enabling / disabling is set, please?

Here are screenshots as requested - using Adobe Photoshop as an example (but Cloud Libraries across all apps display the same message):

You can see i'm logged in:

...but Cloud Library shows error:

[rpandita · Accepted solution]

Hi markc27376808 ,

It can be disabled from via the Admin console.

Asset settings

~Rohit