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Adobe Creative Cloud Apps crashes after upgrading to macOS 10.12.4 Sierra

New Here ,
May 19, 2017

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We've had to downgrade our computer's os down to OS X 10.11.6 El Capitan.  These computers were running macOS 10.12.3 and Creative Cloud apps were working well.  When we upgrade them to macOS 10.12.4, the system will work for a few hours and then the computer freezes when running any of the Creative Cloud apps like  Illustrator, InDesign and Photoshop.  Has anyone else run into this issue?

Hi dtomas ,

Greetings.

We don't have any such issue reported.

For testing purpose can you upgrade one of the machines to 10.12.4 and then test the applications.

Once they crash please send over the crash report.

Share information about a crash

~Rohit

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Adobe Creative Cloud Apps crashes after upgrading to macOS 10.12.4 Sierra

New Here ,
May 19, 2017

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We've had to downgrade our computer's os down to OS X 10.11.6 El Capitan.  These computers were running macOS 10.12.3 and Creative Cloud apps were working well.  When we upgrade them to macOS 10.12.4, the system will work for a few hours and then the computer freezes when running any of the Creative Cloud apps like  Illustrator, InDesign and Photoshop.  Has anyone else run into this issue?

Hi dtomas ,

Greetings.

We don't have any such issue reported.

For testing purpose can you upgrade one of the machines to 10.12.4 and then test the applications.

Once they crash please send over the crash report.

Share information about a crash

~Rohit

Views

98

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 21, 2017

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Hi dtomas ,

Greetings.

We don't have any such issue reported.

For testing purpose can you upgrade one of the machines to 10.12.4 and then test the applications.

Once they crash please send over the crash report.

Share information about a crash

~Rohit

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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