Highlighted

Adobe Creative Cloud apps through University

New Here ,
Apr 16, 2020

Copy link to clipboard

Copied

My college (Fort Hays State University) has provided enterprise accounts for students and faculty to use since classes have been moved online. However, when I try to use Adobe Acrobat DC, it states that I will be starting a seven-day free trial and will have to pay for the service after that seven day period. Is this not a service offered through the enterprise account or am I doing something else wrong? From all I've seen, this product should be included so I am unsure why I am getting this message.

Hi there, 

 

This is a known issue with Acrobat, please see the known issues section on the following help page to know how you can troubleshoot this: https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues.

 

Hope this helps.

Topics

COVID EDU Access

Views

422

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Creative Cloud apps through University

New Here ,
Apr 16, 2020

Copy link to clipboard

Copied

My college (Fort Hays State University) has provided enterprise accounts for students and faculty to use since classes have been moved online. However, when I try to use Adobe Acrobat DC, it states that I will be starting a seven-day free trial and will have to pay for the service after that seven day period. Is this not a service offered through the enterprise account or am I doing something else wrong? From all I've seen, this product should be included so I am unsure why I am getting this message.

Hi there, 

 

This is a known issue with Acrobat, please see the known issues section on the following help page to know how you can troubleshoot this: https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues.

 

Hope this helps.

Topics

COVID EDU Access

Views

423

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 16, 2020

Copy link to clipboard

Copied

Hi there, 

 

This is a known issue with Acrobat, please see the known issues section on the following help page to know how you can troubleshoot this: https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues.

 

Hope this helps.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...