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Adobe Creative Cloud Device Deactivation

Community Beginner ,
Dec 17, 2018 Dec 17, 2018

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Hello,

I am aware of this document here ​which explains how to deactivate a device from Adobe.com.

The issue I'm having however, is that the deactivated device is still working and I was hoping to get a message that the "product cannot be used" or something similar to that.

Anyone seen this issue? Any advice?

Thanks.

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Community Beginner , Dec 18, 2018 Dec 18, 2018

Looks like the whole process works but it takes a while (more than 2 days).

The device which I deactivated from Adobe.com two days ago, is now showing as "License Denied" when I launch an adobe product.

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Adobe Employee ,
Dec 18, 2018 Dec 18, 2018

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You should see that the application is a trial version after signing out.

What type of license do you have?

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Community Beginner ,
Dec 18, 2018 Dec 18, 2018

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It is a device based license which is packaged according to adobe instructions and deployed with SCCM.

So when I go to Adobe.com and deactivate the device, the software still works after that.

I may have to contact support on this but it seems that their method and instructions are not working.

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Community Beginner ,
Dec 18, 2018 Dec 18, 2018

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Looks like the whole process works but it takes a while (more than 2 days).

The device which I deactivated from Adobe.com two days ago, is now showing as "License Denied" when I launch an adobe product.

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