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Adobe Creative Cloud Device Deactivation

Community Beginner ,
Dec 17, 2018

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Hello,

I am aware of this document here ​which explains how to deactivate a device from Adobe.com.

The issue I'm having however, is that the deactivated device is still working and I was hoping to get a message that the "product cannot be used" or something similar to that.

Anyone seen this issue? Any advice?

Thanks.

Correct answer by GaryB100 | Community Beginner

Looks like the whole process works but it takes a while (more than 2 days).

The device which I deactivated from Adobe.com two days ago, is now showing as "License Denied" when I launch an adobe product.

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Adobe Creative Cloud Device Deactivation

Community Beginner ,
Dec 17, 2018

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Hello,

I am aware of this document here ​which explains how to deactivate a device from Adobe.com.

The issue I'm having however, is that the deactivated device is still working and I was hoping to get a message that the "product cannot be used" or something similar to that.

Anyone seen this issue? Any advice?

Thanks.

Correct answer by GaryB100 | Community Beginner

Looks like the whole process works but it takes a while (more than 2 days).

The device which I deactivated from Adobe.com two days ago, is now showing as "License Denied" when I launch an adobe product.

Views

120

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 18, 2018

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You should see that the application is a trial version after signing out.

What type of license do you have?

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Community Beginner ,
Dec 18, 2018

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It is a device based license which is packaged according to adobe instructions and deployed with SCCM.

So when I go to Adobe.com and deactivate the device, the software still works after that.

I may have to contact support on this but it seems that their method and instructions are not working.

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Community Beginner ,
Dec 18, 2018

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Looks like the whole process works but it takes a while (more than 2 days).

The device which I deactivated from Adobe.com two days ago, is now showing as "License Denied" when I launch an adobe product.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
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