[Moderator moved from Creative Cloud Services to Enterprise & Teams.]
We literally got BOMBARDED with this error all week! Multiple users! Mac and Windows combined. What the heck happened?!?! What the heck changed?!?! Thank goodness we had a work around to get out of this mess. Its not a solid solution but at least we could get folks back up and running. How do these types of errors just trigger themselves?! Doesn't anyone at Adobe take into consideration that maybe there are actually folks out there who still use prior versions of their softwares? Does no one test anymore before something is released?
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
Maybe somebody in your organization forgot to pay the Creative Cloud bill? 😉
Still getting BOMBARDED! 2 weeks into this. With no light at the end of the tunnel! Check this one out... Even though we have all apps access:
Here's a better one! Current version too!
Please contact your organization's IT dept for technical assistance.
In the meantime, I have moved this question to Enterprise & Teams for you.
Thanks Nancy, I am our organization's IT dept! Hope someone has a answer to this, and you didn't send me on a wild goose chase!!!
If you are the enterprise account manager you should have access to enterprise support. Use it, urgently !
Warning: Adobe WILL NOT CONTACT you. If anyone claims to be Adobe support, they are a SCAMMER.
Sorry but this is a user-to-user community, not a direct pipeline to Adobe. Adobe employees rarely visit these spaces. And if you're the IT dept, tell your admin to submit a case or schedule a support session from the Support tab in the admin console.
Precisley! We posted it here on the forum for any user feedback. To see if maybe we're the only ones having this problem. We've lost faith in Support.
I can honestly say that I've never seen this problem reported unless... the plan terminated for some reason.
Never encountered this.
Doesn't anyone at Adobe take into consideration that maybe there are actually folks out there who still use prior versions of their softwares?
Do you mean non-subscription versions?
Did you check the adminconsole for expired contracts?