Adobe Creative Cloud - Membership Expired!

Explorer ,
May 28, 2021 May 28, 2021

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[Moderator moved from Creative Cloud Services to Enterprise & Teams.]

 

We literally got BOMBARDED with this error all week! Multiple users! Mac and Windows combined. What the heck happened?!?! What the heck changed?!?! Thank goodness we had a work around to get out of this mess. Its not a solid solution but at least we could get folks back up and running. How do these types of errors just trigger themselves?! Doesn't anyone at Adobe take into consideration that maybe there are actually folks out there who still use prior versions of their softwares? Does no one test anymore before something is released? 

 

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Adobe_MembershipExpired_Win.png

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 05, 2021 Jun 05, 2021
I can honestly say that I've never seen this problem reported unless... the plan terminated for some reason.

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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Adobe Community Professional ,
May 30, 2021 May 30, 2021

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Maybe somebody in your organization forgot to pay the Creative Cloud bill?  😉

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Jun 03, 2021 Jun 03, 2021

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Still getting BOMBARDED! 2 weeks into this. With no light at the end of the tunnel! Check this one out... Even though we have all apps access:

Zegar.png

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Explorer ,
Jun 03, 2021 Jun 03, 2021

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Here's a better one! Current version too!

Lyons.png

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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Please contact your organization's IT dept for technical assistance.

In the meantime, I have moved this question to Enterprise & Teams for you.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Jun 04, 2021 Jun 04, 2021

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Thanks Nancy, I am our organization's IT dept! Hope someone has a answer to this, and you didn't send me on a wild goose chase!!!

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LEGEND ,
Jun 05, 2021 Jun 05, 2021

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If you are the enterprise account manager you should have access to enterprise support. Use it, urgently !

Warning: Adobe WILL NOT CONTACT you. If anyone claims to be Adobe support, they are a SCAMMER.

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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Sorry but this is a user-to-user community, not a direct pipeline to Adobe.   Adobe employees rarely visit these spaces.  And if you're the IT dept, tell your admin to submit a case or schedule a support session from the Support tab in the admin console.

https://helpx.adobe.com/enterprise/using/admin-console.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Jun 05, 2021 Jun 05, 2021

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Precisley! We posted it here on the forum for any user feedback. To see if maybe we're the only ones having this problem. We've lost faith in Support.

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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I can honestly say that I've never seen this problem reported unless... the plan terminated for some reason.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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LATEST

Never encountered this.

quote

Doesn't anyone at Adobe take into consideration that maybe there are actually folks out there who still use prior versions of their softwares?


By @MacPhobic

Do you mean non-subscription versions?

 

Did you check the adminconsole for expired contracts?

ABAMBO | Hard- and Software Engineer | Photographer

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