Adobe Creative Cloud Not Allowing Previous Versions on macOS 10.13.6

New Here ,
Mar 20, 2021 Mar 20, 2021

Copy link to clipboard

Copied

Hello,

 

I have an editor working on a system at 10.13.6 using Creative Cloud.  His Creative Cloud installer is defaulting to 5.4.2.540 whereas other instances in our environment are on 5.4.1.534.

 

The main issue is that while other software is showing previous versions of Creative Cloud apps that are compatible with our environment.  After Effects is only showing the most recent edition that is not compatible.  Doesn't look like there is a straightforward answer to this and wondering if there is a way to get back to a 5.4.1.534 instance of Creative Cloud for the editor since that was working prior to the restore of his machine.

 

 

TOPICS
Creative Cloud, Installation

Views

113

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

Copy link to clipboard

Copied

<moved from download&install>

 

kglad_0-1616266152815.png

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 20, 2021 Mar 20, 2021

Copy link to clipboard

Copied

Older macOS versions are no longer supported. And Adobe seem to have zero interest in providing old versions (quite the opposite).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 22, 2021 Mar 22, 2021

Copy link to clipboard

Copied

 

Attaching the image.

 

I guess what makes this baffling for me is the fact that previous versions of all the other applications are still accessible - only After Effects is unavailable or doesn't have previous versions accessible in the Creative Cloud application.

 

-Phil

 

Screen Shot 2021-03-19 at 3.12.30 PM.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

Copy link to clipboard

Copied

Hello,

As per the system requirements, the latest version of After Effects is compatible with Mac 10.13. Kindly check the user's device and install all the pending updates. You can try signing out from the creative cloud and log in again to check if the app is allowing you to install.

https://helpx.adobe.com/in/after-effects/user-guide.html/in/after-effects/system-requirements.ug.htm...

The system admin can also create a package from the user from the console and install it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 24, 2021 Mar 24, 2021

Copy link to clipboard

Copied

LATEST

Thanks.  Tried to admin create a package from the console and install it for After Effects 17.7 and it fails upon install on a clean system without Adobe Creative Cloud.  

Screen Shot 2021-03-23 at 5.11.31 PM.png

 

I've also noticed that on systems that never had version 17 of After Effects installed, it has now disappeared as an install option in the 5.4.2.540 version of Adobe Creative Cloud.  Updates to previous installs of Version 16 and below are still accessible.

 

Per the system requirements on After Effects version 18, systems must be on macOS 10.14 to work.  Creative Cloud will not allow an install of After Effects version 18.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines