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Adobe Creative Cloud - roaming profile space issue

Community Beginner ,
Aug 22, 2018

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Since Adobe Creative Cloud has been installed on my machine I exceed my profile space every couple of days. I've then spent 1/2 hour hunting down odd files under C:\Users\username\AppData\Roaming that I feel I can delete.

I changed these paths for testing but still no luck. My roaming profile space was again over the limit.

From ACC Apps:
Install location (from default folder to C:\ Drive (Creative Cloud Files) )

From ACC files:
Folder location (from default folder to C:\ Drive (Creative Cloud Files) )

C:\Users\username\AppData\Roaming\Adobe\CCX Welcome\stock\assets and deleted 85MB of files.

Maybe you guys have a better solution.

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Adobe Creative Cloud - roaming profile space issue

Community Beginner ,
Aug 22, 2018

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Since Adobe Creative Cloud has been installed on my machine I exceed my profile space every couple of days. I've then spent 1/2 hour hunting down odd files under C:\Users\username\AppData\Roaming that I feel I can delete.

I changed these paths for testing but still no luck. My roaming profile space was again over the limit.

From ACC Apps:
Install location (from default folder to C:\ Drive (Creative Cloud Files) )

From ACC files:
Folder location (from default folder to C:\ Drive (Creative Cloud Files) )

C:\Users\username\AppData\Roaming\Adobe\CCX Welcome\stock\assets and deleted 85MB of files.

Maybe you guys have a better solution.

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Creative Cloud

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Adobe Employee ,
Aug 22, 2018

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Adobe Community Professional ,
Aug 23, 2018

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in the Creative Cloud app preferences:

Does it help to get your CC files out of the way?

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Community Beginner ,
Aug 23, 2018

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Thanks for the reply.

I believe I tried this already but still coming back to here C:\Users\username\AppData\Roaming\Adobe\CCX Welcome\stock

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Adobe Employee ,
Aug 23, 2018

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Melenciol54523440, to confirm is it the location of the CC Files that is reverting or the location of the installed CC applications?

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Community Beginner ,
Aug 23, 2018

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Hi Jeff,

Thanks for confirming.

Nope. I was able to change the path from the screenshot provided and leave it that way, however for some reason others files are keep saving on this path still C:\Users\username\AppData\Roaming\Adobe\CCX Welcome\stock.

Thank you!

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Adobe Employee ,
Aug 23, 2018

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Thanks for confirming, Melenciol54523440.  I have moved this public discussion to the File Hosting, Syncing, and Collaboration forum.  The community and staff in this forum may have additional suggestions.

Does your organization use a Creative Cloud for Team or Enterprise membership?  If so you may want to use the information listed in Adobe Creative Cloud Learn & Support to schedule an Expert services section to review computer and network configuration.

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Community Beginner ,
Aug 23, 2018

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My goal is to take out the folders from roaming profile and place them locally so I can eliminate this problem. Because I do have a policy in place the total paging file size is 24567MB only.

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Community Beginner ,
Aug 23, 2018

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it is a creative cloud for teams. Thank you.

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Community Beginner ,
Aug 23, 2018

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I had to reboot my machine and delete all files from this folder C:\Users\username\AppData\Roaming\Adobe\CCX Welcome\stock

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Adobe Employee ,
Aug 24, 2018

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Hi Melencio,

Sorry to hear about your difficulties. A few clarifying questions

  • How much space are you allowed to use for your roaming profile? Is this limit imposed by your company or IT dept.?
  • How much is being used by Adobe related files currently?
  • Are your roaming files stored locally or on a server?

I believe the files in this location are part of the installation for the Creative Cloud desktop app for content within the Learn section. I wouldn't recommend removing these files.

C:\Users\username\AppData\Roaming\Adobe\CCX Welcome\stock

Just to confirm, you were able to successfully change the path where the Creative Cloud Files folder is stored in the preferences correct?

Thanks,

- Dave

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Community Beginner ,
Aug 27, 2018

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Please see my comments below. Thank you!

- 24567MB allowed space on roaming profile. Yes, imposed by our IT Department.

- It's more than the allowable space on roaming profile that is why we manually deleted from this path C:\Users\username\AppData\Roaming\Adobe\CCX Welcome\stock.

- Server

Yes. I was able to change the path from the screenshot provided and leave it that way, however for some reason others files are keep saving on this path still C:\Users\username\AppData\Roaming\Adobe\CCX Welcome\stock.

Is there any workaround to avoid this problem? Can we able to change the installation path instead?

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Adobe Employee ,
Aug 27, 2018

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Adobe Employee ,
Aug 27, 2018

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Hi Melencio,

Thank you for the additional details.

Would want to confirm that the Creative Cloud files folder was successfully migrating to a location other than within your user profile. That's the folder I see having the most impact. So long as it is not located here it sounds like you were able to migrate it successfully

C:\Users\username\Creative Cloud files

The entire content of this folder for me is taking up about 1GB on Windows 10

C:\Users\username\AppData\Roaming\Adobe

How much space is it taking up for you?

I would probably focus on other non-Adobe files if you have something similar and are allowed 24.5GB

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Community Beginner ,
Aug 27, 2018

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Thanks for your reply.

It is more than 2GB frequently. My objective is to change the path and saved whatever files from C:\ drive. Most of my end users are engineers and drafting folks.

Any suggestions would be appreciated.

Thank you much.

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Adobe Community Professional ,
Aug 28, 2018

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Hi David,

Just checked my Adobe roaming space use: 20.4 GB under Windows 7. With Bridge taking up some space in it's cache folders. And the Common folder taking 12Gb because of "Media Cache Files" coming from Premiere.

My whole AppData take 65 Gb. With Adobe taking also 31Gb in the local folder, mainly because of Camera Raw cache files and "CCP".

This all does not disturb me as my IT does not impose limits on my use there (at least no limits I'm hitting currently) but I wanted just to say that my most important consumer in that optic is Adobe, without me having changed default locations.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Community Beginner ,
Sep 05, 2018

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How are you guys? your comments are welcomed and appreciated.

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New Here ,
Dec 11, 2018

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IT Admin here. I'm working on implementing roaming profiles for my staff and I'm having these sorts of issues. The Creative Cloud Apps are not very IT admin friendly.

Firstly, I would suggest checking the cache path for each individual Creative Cloud app as well as the cache deletion settings.

Then you can check whats taking up the most space:

I'm not sure how this forum feels about putting code into posts but if you are confident with powershell this will give you a good idea of what is taking up the most space in your AppData Adobe Folders

get-childItem $Env:APPDATA\Adobe,$Env:LOCALAPPDATA\Adobe -Directory |%{

    Select -InputObject $_ -property FullName,@{n="length";e={$_ | Gci -Recurse -File | Measure length -sum|Select -expand Sum}}

    } | sort length -Descending

AFAIK, the "AppData\Roaming\Adobe\CCX Welcome\stock" should not be used for cache files. However it might make sense to delete cache files with a logout script.

If your IT is open to it, they can delete the cache files with a logout script. Something like the one below.

Get-ChildItem $Env:APPDATA\Adobe,$Env:LOCALAPPDATA\Adobe -Directory -Recurse |

    Where name -in "Media Cache Files","Media Cache","Peak Files","PTX" |

    Get-ChildItem -File | Where LastWriteTime -lt (Get-Date).AddDays(-14) |

    Remove-item

Or once you figure out which folders are taking up so much space you can clear them out with a script on each log off.

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New Here ,
Jan 28, 2019

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Just my two cents.

In practice it seems that roaming profiles over 500MB in size may give you problems, causing all sorts of errors.

I understand that a user likes it if his/her settings/brushes/fonts/etc. move with them to another computer (hence roaming profiles), but it would be great to simply have an option to change the path. This way we can move settings to, for instance, a personal folder and everything works. Both from an Adobe and Microsoft point of view.

For now I had to resort to Group Policies to exclude the biggest folders from roaming.

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