Adobe Creative Cloud taking forever to update!

Contributor ,
Oct 25, 2017 Oct 25, 2017

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I'm trying to install the new apps. We have an enterprise license at PSU and a connection speed of over 100 Mbps, but the update to creative cloud spins constantly and nothing seems to happen. I also tried downloading apps and it does nothing. It gets to the point of asking if I'm a beginner, intermediate, or advanced user but it never actually downloads anything. Nothing on my Desktop, no Apps tab in Creative Cloud either. Just not working at all. I tried uninstalling CC and reinstalling it but still no love. What do I do?

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correct answers 1 Correct Answer

Contributor , Oct 25, 2017 Oct 25, 2017
It finally worked after restarting.

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Adobe Employee ,
Oct 25, 2017 Oct 25, 2017

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Contributor ,
Oct 25, 2017 Oct 25, 2017

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Screen Shot 2017-10-25 at 10.48.13 AM.png

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Contributor ,
Oct 25, 2017 Oct 25, 2017

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It finally worked after restarting.

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New Here ,
Dec 04, 2017 Dec 04, 2017

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mine is still spinning after the restart

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Adobe Employee ,
Dec 04, 2017 Dec 04, 2017

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Hi mook1965 ,

Step 1: End all adobe processed from task manager/ Activity monitor

Step 2: Enable apps panel, check this link on how to do it - Apps tab missing from the Creative Cloud desktop app 

Step 3: Restart computer and check CCDA.

~Rohit

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New Here ,
Oct 17, 2019 Oct 17, 2019

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Same problem adobe site problem my speed test over 100mbps and turned off all firewalls and virus software adobe needs to fix or compensate users who spend big dollars yearly for thid

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New Here ,
Oct 27, 2019 Oct 27, 2019

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Restarting hasn't worked for me. 

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New Here ,
May 10, 2021 May 10, 2021

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I was having the same issue! It was stuck at 1% and just restarted it. BAM! Going much faster now... 

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